Super quality lenses and fast delivery Super quality lenses as per usual and quick delivery. My go-to optician. The staff was very helpful and competent and they are also much more cheaper than othe... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had to claim my money back via PayPal, so if using this company be sure to use PayPal or a credit card. They delivered glasses with a damaged lens, then stopped responding. Getting hold of them w... Se mere
The order process was quite easy. I compared it to a competitor's site that was lacking quite a few parameters in their form so I decided to go with OnlineOpticiansUK. There was a lack of informati... Se mere
Prompt replies from Sales in order to purchasing, once it's done they get muted. Can't provide with a delivery date. Waiting for a pair of glasses for nearly 5 weeks now with no updates. By next week... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth. 30 day Refunds - 100% money back guarantee. 12 months frame and lens warranty. Free postage on orders over £64.95. Savings of up to 80% rrp on the high St. All of our frames are C.E marked. Any information we process, including your personal or payment details, are received and encrypted using a 256 bit secure server. This is the highest level of security protection available. 100% safe and secure payment process using Sage pay or Pay Pal. We do not sell, share, or pass on any of our customers personal details to any third parties.
Kontaktoplysninger
Business First, BB1 2QY, Blackburn, Storbritannien
- 0800 690 6220
- sales@onlineopticiansuk.com
- onlineopticiansuk.com
3,5
Middel
4 t anmeldelser
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good and efficient service.
The website was clear and easy to use. I used this company to replace a pair of spectacles originally purchased from them several years ago and which were still in good condition. The reglazed spectacles were returned in just over a week. All in all this was a very good service.
23. oktober 2025
AVOID AVOID AVOID
I sent my sunglasses off for reglazing and an MOT. They came back bent and unwearable. No response after multiple message. AVOID AVOID AVOID.
5. oktober 2025
Uopfordret anmeldelse
very fast and excellent service
very fast and excellent service, my own frame was reglazed within 7 days after posting them
23. oktober 2025
Excellent service
Excellent service, good communication. Checked the prescription choice and I had made an error and so it was great they spotted it.
15. oktober 2025
I had accidentally sat on my glasses…
I had accidentally sat on my glasses and broke them. Having ordered from you before I just needed replacement frames as lens was still intact. They were easy to pop in, came very quickly and very reasonably priced. Very happy and have recommended to a friend
15. oktober 2025
Still no glasses
Still no glasses, still no email after numerous emails requesting update and refund. Strongly advise not to order from this website. Over 6 months for a pair of Safety glasses.
12. oktober 2025
Uopfordret anmeldelse
Matthew
7 August 2025 - I placed an online order for £164.94.
12 August - they contacted me by email asking for a copy of my prescription, which I sent the same day.
29 August - Silence for 3 weeks. I emailed them asking for an update, reminding them that their website indicates that glasses would be dispatched within 3 to 5 working days and more complex prescriptions taking up to 14 days.
29 August - they emailed to explain that the clock started ticking on 14 August and not 7 August, followed by further silence.
9 September (i.e. 5 weeks after the initial order) - I emailed them requesting that my order is cancelled and requested a refund.
10 September - they emailed confirming the cancelled order and the processing of the refund.
19 September - I emailed them chasing my refund. No reply.
23 September - I emailed them chasing my refund. No reply.
25 September - I emailed them chasing my refund. No reply.
29 September - I emailed them chasing my refund. No reply.
29 September - Dispute raised via bank (PayPal)
9 October - No progress and I have not received my refund i.e. 2 months after initial order.
According to the company's website glasses would be dispatched within 3 to 5 working days and more complex prescriptions taking up to 14 days. There's nothing accurate about that.
Shocking customer service, worse customer experience, very poor communications and of course no performance whatsoever. They took my money and failed to return it. That is not only dishonest but it is stealing.
Doesn't this put you off online transactions. The time and the effort you have to put in to either receive the item or obtain a refund.
I'm out-of-pocket £164.94. My conclusion is that this company is a sham and a scam. Beware!
9. oktober 2025
Uopfordret anmeldelse
Very good quality product
Very good quality product; clarification on the prescription needed but no problem
7. oktober 2025
Uopfordret anmeldelse
I was sceptical, but had no issues at all.
I was sceptical after reading some of the reviews online. However my experience has been extremely positive.
Simple and clear to add prescriptions and order.
I emailed shortly after ordering to check delivery times etc and received a response the same day.
The glasses turned up 7 days after ordering. Absolutely spot on.
3. oktober 2025
Had to chase delivery
Had to chase delivery, actual product was quite flimsy based on the cost.
2. oktober 2025
The exact style that I wanted at an…
The exact style that I wanted at an excellent price compared to the High Street. I am ordering a second pair to use as sunglasses. Communication fast and positive. Recommended to friends and family.
26. september 2025
Uopfordret anmeldelse
Hoya Balansis Varifocal Lenses fitted…
Hoya Balansis Varifocal Lenses fitted to my own frames. I am well-pleased with the result - an excellent choice of lenses (recommended by Online Opticians UK), a perfect job was made of fitting the lenses to the frames.
28. september 2025
Uopfordret anmeldelse
After initial telephone conversation
After initial telephone conversation, I received a pre paid envelope to send my glasses in for reglazing. Less than 2 weeks later I received my glasses with a quality lens installed to my prescription. I did chase them after 10 days but did not manage to get through. But when the glasses arrived this morning by Royal mail; I was very happy with the service and quality... hence 4 stars not 5
28. september 2025
Uopfordret anmeldelse
UTTER SCAM
UTTER SCAM! They returned the glasses claiming they were unusable. Months later I'm still waiting for the refund. Emails are ignored. Phone calls are ignored. Considering legal action. AVOID!
18. juni 2025
Received my reglazed glasses they we're…
Received my reglazed glasses they we're varifocals distance is fine but can't read out of them, can't be bothered to send them back & wait yet again my prescription was submitted, will not be using this company again, better off going to an opticians paying more
10. september 2025
Impossible to return
I need to return my glasses for the 'no quibble refund' but there are no details on how to do this on the website, nobody ever replies to emails or answers the phone (I think they've blocked my number, since I did get an answer once, when I was chasing up the glasses before they arrived). I've been trying to contact them for three weeks. AVOID THIS COMPANY THEY ARE TERRIBLE.
1. september 2025
Uopfordret anmeldelse
Excellent service and great glasses
Excellent service and great glasses. I highly recommend the company.
17. september 2025
Dette er Trustpilot
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