Future Motion Anmeldelser 115

My board bricked and after spending hundreds of dollars replacing the modules, come to find out the software will not allow the board to work unless it is fixed by the company themselves. I would have to ship it to California and they would charge me who knows how much to fix it. So I am stuck with a broken board that has completely functional hardware... Next time I'll go with a board where there is right to repair. Disappointing.

Appalling customer service. My onewheel stopped working after an update forced by future motion. After I contacted them with the fault code, they said it was acoincidence (!!!) and not their fault and I have to send the board over to USA at my own expense and pay for the repair as its out of warranty. To me they are heartless scammers who want to force getting a new board purchase.

Just look at all the injuries reported on these things and you will know their quality. The thing is, if something goes wrong with the internals, then you are going down. Connectors are unreliable (which is why they can’t say it’s water proof) and have reportedly one loose from normal riding. If you want something that can only be officially maintained in California and have the warranty invalid by any type of outside repair, then this is the board for you. There are many better options on the market that won’t dump you the second something fails.

They only care about you buying the board, after that they are very unhelpful. I wish I read all the terrible reviews before parting with my money!
Boards don't last and at their price tag the customer service really should be better!

Lasted 1.5 seasons. Battery and motor failed, just out of warranty - paved pathway no hills. 2k cdn every time to fix.

The product is unparalleled, but their decisions aren't always consumer-friendly.

For a Trustpilot review, I will say that I have only had good experiences with Future Motion in my four years of riding. I usually buy boards second-hand, so I don't always go through them.

My Pint X broke a year and a half ago. I submitted a ticket, received a shipping label, and got the board back in the mail about 2 weeks later. This isn't a huge deal for me, since my Pint X was my 'other' board for riding with friends or doing random tricks I would want a light board for. When I got it back, they had replaced the entire battery module. Clearly, after 600 miles on that board, the battery must have a pretty severe design flaw to make it cut out so soon, but they honored their warranty and the repair was free.

I have opted to go the DIY route for riding Onewheels in the future because I'm capable of making repairs on my own when needed, but FM provides a top-to-bottom easy solution for transportation, fun, and unique adventure!
I would recommend a pint to anyone on a tight budget and wanting to ride.
A Pint X is a better option for those who are skeptical but not on a budget - resale values for Pint X on the used market are closer to the new value.
The GT is probably where I would point everyone over 175 lbs, who loves to ride very far, or with big feet. You can find them second-hand for about $1600 on the low end. I got mine for $1500 with 5 miles on it, came with a Hypercharger and everything!
If you're a first-time rider, don't waste your money on a GT S-Series. Yes, those boards are fast, but it takes time to build muscle memory and balance to let you reach a consistent 20 mph, let alone 25 or beyond. Pricing for GT-S is through the roof because dedicated racers will pay any amount in sponsor money for the fastest board, not because it's more expensive to manufacture. (It's actually cheaper than a GT from the factory, considering it has 9 fewer battery cells and it shares most of the assembly line with the GT)

replacement concave footpads don't work reliably under 60F temperature. Constant disconnects and dangerous unexpected cut-outs. New pads are dangerous. Original footpad grip tape cannot be replaced without replacing $150 footpads. What a scam.

Anti consumer, aways first to blame the consumer even if it is there issue. Will not provide any support to there overpriced products.

Look elsewhere for your floating needs as FM is the worse company I have had to deal with in a long time. Wish I would have never ordered from them, love the product hate the company so much that is ruined the products fun. Floatwheel or VESC is the way to go!

One wheel enthusiast since 2020 and I would have given a 6star until software update. I own 3, 1wheels. The 1.0 1wheel, then the Pint, and then I bought GT upon release. LOVED pint and GT….until the new app DL for 1 wheel and now it’s slow and some stupid alarm goes off the whole time while riding. Never heard that until the app DL. Done w/ 1 wheel after spending $5+k and then f’n w/ my rides with that update.back to my skate boards, KTMs and walking b/c I can walk faster w/o stupid alarms going off

From where I start...?

Owned a OneWheel back in 2017. The device failed as I was cruising between work and classes in Cleveland, Ohio. I was going a significant speed and the front suddenly dropped to the pavement and pitched me off onto it. It tore my rotator cuff and biceps tendon, and I got a bone fleck in my upper arm. By the conclusion of physical therapy, I ended up losing about 30-40% of function in that arm. I informed Future Motion and they asked me to return the OneWheel for a "free tune-up". I took that to mean that they wanted to wipe the data on it, so I never did. The bottom line: These devices are nothing like Segways, which are very stable. They are prone to failure and can seriously injure or kill even the most experienced riders. You've been warned. (Date of experience should read 'circa summer of 2017')

0 stars if I could, bought a Onewheel GT, it worked for a month, then the sensors footpad stopped working. Had to pay $80 to ship it back into one wheel, they claim it’s working just fine, when I got it back same thing, almost impossible to get the motors to engage, and when the do it’ll randomly just turn off…this thing is a death trap. $2300 piece of junk…DONT BUY

I bought a One Wheel Pint from Future Motion a few months ago. Everything was going fine until July 18th. I was taking a casual ride up to the gym when my board suddenly stopped on a dime at full speed sending me flying into the sidewalk. Board had a full charge, I was riding properly and safely, no obstructions on the side walk. Wearing all appropriate safety gear. There is no warning about this in the safety tutorials and instructions. Even one of their associates told me over the phone that this was not supposed to happen. This accident sent me to the ER with bruised ribs and a fractured right hand. I'm lucky it didn't send me flying into rush hour traffic. I sent the board in for evaluation and they "couldn't find anything" wrong with it. I asked for a refund, despite the no refund policy, because I didn't trust the board or the company anymore. They denied. Their explanation was this, "it's the magic of the board." They suggested that I sell their unsafe board to someone else. Well, I wasn't going to put someone else's life in danger so I surrendered it back to them so that they could at least dispose of it properly or get some use out of it. With me it would've just ended up in the dumpster. After the accident, a recall notice was issued for a firmware update. Turns out, the issue that prompted the recall is exactly what caused my accident. And I wasn't the only one who experienced it. Thinking this was irrefutable proof that the board was unsafe to ride at the time of the accident, I again asked for a refund. Future Motion is sticking to their no refund policy despite the fact that their board was deemed unsafe by the CPSC. The lack of good business ethics in this situation is absolutely appalling. To add more frustration to the matter, I used Klarna for financing. Both Klarna and Future Motion have both been giving me the runaround claiming neither of them have the power to do anything about the situation. Which is absolutely ridiculous.

I had my Onewheel Pint for two years before it stopped working. And since they don't alow third parties to do repairs it's impossible to order parts. So even though I know it's either the battery or the BMS that's broken I can't fix it or have anyone fix it for me. The only option is to send it across the Atlantic and back for them to fix it. And that would cost me hundreds of dollars in shipping alone. If you live in Europe, don't buy from them. Atleast until they get a service senter inn Europe. Love the onewheel, but paying 1300 dollars for it to brake with no realistic way to fix it is ridiculous.

This company has a terrible reputation in the Onewheel community. As a company, they are hated by the very community that supports their product. This is due to their constant bickering with the community and government agencies. Recently, they recalled all their onewheels due to an inherent flaw with the design which is not a recall, but a software update. This update adds another warning signal on top of the 2 other warning signals already built into the onewheel, but does not address the fundamental flaw of the design. Stay away - this is one of the most dangerous PEVs out there.

This product has dangerous features built into it that can cause serious injuries no matter how coordinated or athletic you are. You do not have control with this product. I’d stay away from future motions.

Hello,
(I am in Europe, it may be different in the USA).
I return to my opinion of Future Motion. Indeed I bought a Pint X which has already been changed 3 times due to battery wiring problems.
I was delighted with the speed of reaction of Future motion.
But unfortunately I realize that the problem has never been solved. They just changed the board 3 times for a new one.
Today I decide to open the battery of my 4th board on the advice of friends of the community.
Indeed I'm tired of sending back and waiting for a new board every time.
And BIM ! Surprise which is not one, the wiring of the battery is pinched and some wires are bare.
I sent the photo of the wiring in question to Future Motion and they tells me that I should not open the battery and that the warranty is void.
I expected it but this board is 2 months old.
I still don't understand why Future motion doesn't solve this design problem and prefers to send new boards back until they are out of warranty.
So I agree with the other reviews i reed on network, be carreful with Pint X and don't trust Future Motion.

Love the XR, board was faulty at first (not engaging feetpad), causing a fall. But Customer experience was okay and sent me a replacement footpad without much questions.

Surprisingly Swell Repair

After reading these reviews I dreaded sending my OW GT back for service. I had the board for less than a month when it ghosted into a swimming pool. It wouldn't turn on after that. I threw it back in the box and kept it in the garage for over a year before finally sending it back in.

FM covered shipping, fixed the board and sent it back to me within a week! No questions asked.

I truly think FM is working hard to improve their customer service reputation. This was my first experience with service and I was very pleased. Will be sending in my first gen OW for a repack and wheel replacement next. My XR is still going strong...and excited to get some mileage on the GT now that it's back.

Thanks FM for taking care of me!