Grrrr. I spent ages trying to get the required 2000 points only to have the reward Claim rejected Evidently they are scum Avoid until they get things in order' 1 verify user's id first 2 verify... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have nothing negative to write as my experience has been so good. The surveys I receive are easy and quick and as long as I pick them up in a timely manner I get enough to add to my balance. Also... Se mere
Virksomheden har svaret
One of the better survey sites as surveys are quick & easy to complete. I had a issue recently where a survey has been closed by the owner but it was still showing on my to do list 1 year on! I em... Se mere
Virksomheden har svaret
I love this site. Quick and easy surveys which mount up very quickly and any issues are dealt with quickly by customer services. Would definitely recommend.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
OnePoll is an international market research agency. We do the research that powers news headlines for media outlets, helps global brands create impact and gives a wide range of organisations the intelligence they need to develop and grow. What we do matters and our panel community is at the heart of it all! Being a panel member is simple, complete a survey, earn points and use your views to inspire change. Joining couldn't be easier, just sign-up at https://onepoll.com using our quick and simple process and you could start earning today. To make things even easier, why not download the OnePoll app from the Apple Appstore or Google Play.
Kontaktoplysninger
Storbritannien
- members@onepoll.com
- onepoll.com
4,3
Fremragende
1 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I inadvertently claimed my rewards and…
I inadvertently claimed my rewards and hadn't completed my bank details. I did it twice ! and Rachel refunded my points and gave me the advice I needed to complete my payment. Thank you Rachel you were very efficient and sorted me out.
27. maj 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Great that we could resolve the issue so quickly
Reward Denied
My request for reward was rejected and I was blocked without any explanation even after sending an email
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. You have been given the information for you being blocked which was the detention of you completing surveys from an IP address outside of the UK. This is a possible sign of fraudulent behaviour and is something we check carefully
Easy to use and a very helpful customer…
Easy to use and a very helpful customer team if you have any issues
23. maj 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Thank you for your help with our research
This company especially Rachel deserves…
This company especially Rachel deserves 5* she’s helped me solve my issues so quickly I wish all customer service was like one poll they show they care! Well Done one poll
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Great customer service is very important to us and its great we could provide it here
Avoid avoid avoid!
Avoid avoid avoid!! Do not use this company. After 18 days of carefully and honestly completing surveys i was nearing my cash out total. Then one morning I found my account had been blocked due to 'multiple answers from fraudulent accounts'. All my points were forfeited and my account was then deleted. They are just a mining exercise for personal information. Don't fall for it.
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Our checks showed that we have received multiple responses from the same IP address. This is one indicator of potentially fraudulent behaviour. We offered you the chance to send Photo ID to confirm your details but you were not willing to do this. Without this confirmation the account will remain closed. You were also not nearing your cash out point as you have only accrued 515 points towards a redemption threshold of 2000.
I had an issue of my own making…
I had an issue of my own making resulting in my account being blocked. I wrote to customer services explaining the situation and they reinstated my account within 24 hours.
20. maj 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Great that we could sort the issue so quickly
Great Customer Service
Great response from Customer Services when I had a problem of my own making, when redeemed points. I was delighted with the quick resolution from One poll and can highly recommend them. It is great to be rewarded for giving your opinion.
19. maj 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Happy we could help so quickly and effectively
Excellent customer service
I messed up my payment details, this was sorted out quickly, without any fuss to my complete satisfaction. It couldn’t have been done any better.
19. maj 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Great that we were able to sort out the issue so quickly
Really good customer service
Like an idiot, I messed up claiming my payment. Rachel fixed this very quickly.
The surveys are plentiful and it's rare to be screened out of one. I highly recommend OnePoll to anyone looking to make a bit of extra cash.
12. maj 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Thank you for your help with our research and for your kind words
One of the best or possibly the best
Been using onepoll for many years but never taken the trouble to review them. The main reason for this is because I usually review the positives and the negatives about survey sites. Onepoll doesn't really have any negatives.
Yes, you'll get screened out of some surveys but this happens swiftly after one or 2 question rather than at the end of a 20 minute survey like many others I could mention.
The surveys don't pay a small fortune but they're generally quite brief and as such pay fairly.
Also they are the only site I've ever known to increase the amount they pay for their surveys. When I first started using them it was generally 5p or 10p per survey, now it's usually 15p or 20p. They've also reduced their payout threshold to £20 from £25 and believe me that makes a difference.
Payout by BACS or Paypal. Can take a few weeks after claim to receive the payment and they clearly state this.
Nothing underhand here.
8. maj 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your lovely review. Your kind words are greatly appreciated as is your continued membership of our research panel.
Not to be trusted
Don't waste your time with this company. Having completed many surveys, as I was nearing the cash-out threshold they blocked my account - supposedly due to providing "incorrect answers" (which is not true). I asked them to provide evidence of what I'd done wrong, but they refused. Now they're point-blank ignoring my emails asking for an update.
I completely understand the need to gather accurate data, but to arbitrarily close an account without any evidence to back up their decision is outrageous.
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. If we find inconsistencies in the data provided we put the account on hold whilst we investigate. Part of this would be asking for PhotoID. If this has been provided then it is unclear why the account would still be on hold. What wasn't mentioned here was that you had been blocked and warned for poor survey completion on at least 3 occasions which is the reason why your account has not been reinstated
I made an error
I made a silly error in one of the quality control checks on a survey so my account was blocked. Rachel sorted it very quickly for me and my account was reinstated.
Great to deal with and reaction time is second to none
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Happy that we were able to sort your problem out so quickly
I have been using OnePoll for years
I have been using OnePoll for years. Very quick and easy surveys to complete and cash straight to your bank! I’ve cashed out a few hundred pounds over time.
Rachel in customer services helped me with a small issue very quickly with great professionalism!
Thank you Rachel, amazing service and a wonderful survey company.
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Thank you for your help over such a long time with our surveys. It is truly appreciated
Rachel's a superstar
Rachel was super helpful today when my account was blocked (for reasons I couldn't figure out), but after a quick ID check, I'm back in, and Rachel had it all sorted in about an hour.
25. april 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Happy that we could solve the issue so quickly
I made a mistake in Claiming my Reward
I made a mistake in Claiming my Reward, I Emailed them, ASAP for Reversing my Points, Only for me To Get Rejected on my payment the Next Day, I wonder if they Only Pay some People to give reviews here, Because they always claim that Onepoll is helpful even when you make a mistake in claiming your payment, but it's all False
22. april 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Firstly we quickly responded to and corrected your mistake which is what we do. Independent of this we have data quality procedures we follow. Members@onepoll.com would have explained what the issue was and tried to resolve the issue. We don't pay anybody for any reviews, all are genuine.
Payment issues resolved
I messed up the process (twice!) to claim the payment for surveys completed. However Rachel was really quick at returning my missing points and even found some I didn’t know I had lost! She gave clear instructions on how to complete the request and the money was paid out really quickly. I look forward to completing many more surveys in the future
23. april 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Thanks for your help with our research
Great customer service when account was blocked
My account was blocked while I was abroad trying to complete a survey. turns out it needed to be done from within the UK, which I wasn’t aware of.
I reached out to customer service with an explanation and sent over the necessary evidence. Big thanks to Rachel, who was friendly, fast, and got it all sorted seamlessly.
17. april 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. One of the many quality quality checks we do to protect the quality of our data is put member accounts where we have had activity outside of the UK on hold pending investigation. Once we establish the situation we will reinstate immediately.
Good length surveys
Good length surveys. Staff quick to help with issues. Takes a while before i can have payment (2000 points/£20) but otherwise good.
18. april 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. We recently reduced the redemption threshold from £25 to £20 and we are always reviewing our processes and procedures.
Great site lots of surveys with easy…
Great site lots of surveys with easy payment options. Great service as well, if you have any problems they are fixed really quickly.
17. april 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Thank you for your help with our research
really helpful and understanding…
really helpful and understanding customer service
15. april 2025
Uopfordret anmeldelse
Besvarelse fra OnePoll
Thank you for your review. Great Customer Service is what all our members deserve and we try to provide. Its great we did here
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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