Peloton (United Kingdom) Anmeldelser 

They have actually done it and made the best exercise bike with the bike+. Had it delivered a couple weeks ago and it definitely look and feel premium which motivate me more to exercise even more.

Customer support is clueless and don’t even know what type of memberships they offer. I was unable to contact their live chat and due to this I placed a call to them that lasted nearly 20 minutes. For about half of the call the agent kept telling me I was being asked to upgrade to peloton + because my current peloton one tier only allows me to take 3 classes per month. Three classes per month ! I was repeatedly advised to refer to the website despite me advising that under “membership details” it only indicates that my limitation of 3 classes is specifically to do with cardio equipment classes. I was trying to take a themed strength class. After ten Minutes I asked the agent to transfer me to someone else who has better comprehension and they came back several minutes later apologising to me telling me that I was correct and apologised. A few minutes later went back and said that I can still only take three classes per month. The agent didn’t realise that I had already taken more than 3 classes per month and never asked what type of strength class I was trying to take. Peloton one limits you to non themed strength classes. Their agents are either painfully ignorant or are just bullying people to upgrade to peloton + unnecessarily. Peloton clearly doesn’t care as they don’t respond to live chats, emails, or trust pilot. Perhaps this is why their stock is failing. This is such a shame as I love their instructors and their products. They are failing long term customers.

Would give zero if I could, meant to be a high end company!! Well it's a joke! I would of got better customer service on a £70 spin bike from Amazon!!!
Incomplete delivery, bike returned as no accessories. Told by 1 person they would redeliver same day to then be told it will be in 4 days time. Loss of earnings 2x days now due to this. No one at peloton seems to have a clue what's going on and no direct complaints department to contact. DO NOT ORDER

Just received my bike on Saturday January 13. The purchased came with 2 months of full access program for free.
On Monday my credit card has a pending charge for $44 for the same “free”program.
The customer service number never picks up and there is no response to my email.
I am so disappointed. I think I want to send the bike back for a refund.

Everything's so slick. Pre-delivery, delivery, setup, configuration, calibration, login, the ecosystem. It all just exudes "premium product" (which I guess it really oughta for the price). Caveat - I've only had it a little over a week!

Absolutely loved Peloton - really, really loved it. We were early adopters and have been exercising with them for about 4 years. Contract recently changed from £12.99 for both of us (online classes only) to more than £50 for the same access. Can't manage it as training for a triathlon and need pool membership. So sad to leave but very disappointed. Think they have not rewarded customer loyalty here.

I love my peloton bike+ but I am falling out of love with the company. I have a fault with my bike. I tried to resolve via chat but no-one picked up my enquiry. I sent an email which went unanswered. The offices are closed on the weekend. Finally, today I got to speak to someone and order a new power cable, which will take 7 business days to arrive. That's really poor customer service.

Terrible customer service. Ordered clothing on 19th December & still waiting for it today 8th Jan. No reply from several emails & Instagram. In fact I did have one reply from their very helpful American staff who in the end couldn't help.

I have been promising myself a peloton for a while and made the plunge just before Christmas. I was seriously not disappointed !!!

The customer service was first class and the delivery and build equally as good.

The work out programmes are more fun than I expected and when I arrive home after long hours not only is it exercise but an excellent wellbeing opportunity to feel so good for the rest of my day.

Not the cheapest on the market ……. But in my humble opinion the best !!

Peloton double the prices for their cycling app (app only 3rd party equipment) in Australia. But they do it so sneaky without proper notification. I have been a member for many months and in Dec 2023, my account was deactivated by Peloton even though I have maintained my subscription through Apple. Subsequently I found out they have created 2 tiers of membership and in order to enjoy what I have been subscribed to, I need to pay double. No thanks Peloton. I will ride my bike with some other apps.

I bought my pelaton tread 18 months ago and the tread started loudly squeaking everytime i took a step. I recorded this and sent it to pelaton only to be told that the motor had failed and i now had to send them £1350 as my warranty had expired. I then phoned up again to complain only to be told that the motor was covered for 5 years under warranty but after reviewing the exact same video the tread will just need lubrication which will cost me £95 and they cannot give me a date as to when this will take place. I then complained asking why i was told by a colleague that i owe £1350 and he tried to take payment on the spot. This was ignored and i still have no appointment and a broken pelaton. Very poor customer service and sub standard product as for the price i would not expect the product to fail after 18 months without heavy useage. Would not reccomend.

Not even worth one star if I am honest. Customer service is non existent A lot of money for basically a load of rubbish. Delivered 12th December sat here today 4th January awaiting it to be put together so can be used.

Better response rate from your customer service team expected and a much better delivery service for a premium product!.

It has taken weeks to speak to someone to Peloton about my poor experience this far after taking delivery of a damaged bike plus with a non functional screen.

Had a Peloton One appointment with Imogen, who took us through the options and we had a test ride on the bike, all questions answered and ordered the Peloton Plus package,
Using it is a joy, no more gym bag towels and kit to cart around, I jump on when I like both live class and recorded, both are excellent, oh and the customer service is exemplary, any questions or issues call or e mail and super prompt responses, only thing we had was my wife’s shoes are too tight, next size up sent and received in two working days and UPS return label provided for the small pair,
Would I recommend … heck yes the best fitness move we have made

Purchased two Peloton Treads and two Peloton bikes. Customer support post installation if you are unlucky to get a fault is absolutely disgraceful. As with most firms, support is outsourced and once finally got through to a lady named Alexandra in the Philippines it was clear all she knew how to do was a factory reset. I have no follow up even after escalating the issue and constant games and questions to avoid supporting. The tread is out of warranty and I do not mind paying but they will not even provide that level support. Given these are very expensive I would highly recommend an alternative commercial machine. I have actually gone back to my Echelon tread which is a 3rd of the price, has 2 years standard warranty and has had NO issues! Signed a furious long term Peloton customer!

Ordered clothes from Peloton apparel back in November, as have done many times in the past as a result of great customer service but not anymore, Peloton customer service has changed greatly in the last year! I returned half of the order & I have proof they received it on 11th December but they are refusing to refund me for the items returned. I have contacted their customer service 5 times and not had one response. Unfortunately looking at other comments on here I am unlikely get one either so now I will have to get my credit card company involved. It’s a real shame as I am a massive peloton fan & can not fault my experience on the bike but this has left a very nasty taste in my mouth. It makes the constant claims of being a ‘community’ from every single instructor feel very untrue all of a sudden. It also makes me question whether they are having financial difficulties if they are that desperate to hold on to money that is not theirs.

Bike arrived on time. The guys installing the bike made sure it was up and running. Customer service at peleton was very helpful.

I contacted customer cervices with an extremally simple request for information. The associate repeatedly refused to introduce themselves while asking me very personal security questions.

I was then told they cannot help me with my request. I asked if I could speak to manager. I was repeatedly told this will not be allowed because "the manager will tell me the same".

When I asked about how I can escalate the issue or file a complaint I was repeatedly told that I cannot file a complaint.

I lost some of my peloton bike screws during my house moving. So I ask them to replace for me. But the quote I got is really shocked me. Two Console Mounting Screw are charged for 20 GBP. Two Water Bottle Holder Screws are charged for 14 GBP. The weight holder screws they don’t sell separately and you have to pay 38 GBP for a new one! What a waste! These prices are ridiculous high. Then I ask customer service to have the size of these screws, but the answer is they don’t know about it. Unbelievable, they trying to make ridicules money for only some normal screws! I never have any experience like this. I’ll never ever recommend peloton to my family and friends and please avoid it unless you believe your peloton will never have any issue.

Delayed review, purchased my peloton tread in August. Excellent product, expensive, but I do believe you get what you pay for, but...despite the robust build, nice aesthetics and impressive sized screen, not to mention the many classes both live and pre recorded, the one MAJOR bugbear is the subscription. One month FOC, after that £39(I think)/month. Had it for a couple or 3 months and decided not worth my while as running at my on speed, not using the classes etc. Quite angry and let down by the fact that Peloton literally take away as much as they possibly can from the options available once the subscription ends. Only 2 sample classes are available (Don't care, don't use them), and a 'just run' option. Tbh just run is fine for me, but even this has been limited to not even allowing you to set run parameters by time, distance or calories burned. All options originally there during subscription. Further more, you could set programmed 'go to speeds' on the touch screen, they no longer save in the memory! Unless I'm very much mistaken (apologies to Peloton if I am), all I can now do is 'Just run' with no set parameters/goals. Yes the machine works fine, but if I had realised that I would have such limited options available to me without an ongoing subscription, I would not have parted with £3000. What I get out of this treadmill is actually less than I would from a machine retailing at £500. Add the fact that every time I switch it on, the first thing that happens is a message telling me to resubscribe, is just insulting. To summarize, great product, misleading, very disappointing experience, expensive subscription, ultimately feel like I've been 'done over'.