OneNeighbor - Plano 

I used to have, until today, the lawn mowing service through them. The provider assigned to me kept coming up with reasons to postpone the service and was constantly 2-3 days late. This time it was 3 separate delays and got pushed a week. Not worth the $10 I was saving by using them. I also tried the lawn weed service but the provider for that delayed several times and I finally just cancelled and found a much better service for less than one neighbor was going to charge. Do yourself a favor and find a local service that will show up.

I have been in the landscape industry since 1998. I’m familiar with the difficulties in scheduling when considering equipment failures and the weather impact. So most of the other complaints wouldn’t bother me. I used this service for my house and my mothers. My mothers house is fescue and St Augustine. Mine is just St Augustine. My yard was scalped once, and I fired them. I let them continue at my mothers, and complained multiple times regarding the mow height there as well, hopefully allowing them to fix the problem instead of me having to mow until I found a replacement service. The last complaint didn’t receive a response other than “we are looking for a new provider for you.” They have already replaced multiple crews for scalping and leaving three foot tall weeds in the beds. You can say the dont do beds, but it would take a half a second to cut that weed down while line trimming the bed edge right next to it. The side yard has a diagonal mow line instead of following the property line like every other sane person on the planet. And after working my tail off to propagate fescue in a heavily shaded lawn and St Augustine in the sunny spots, the grasses are ruined now for cutting at a height meant for Bermuda. You say not everyone is familiar with different grass height requirement? Try that in my large commercial landscape company, and I would fire you on the spot and keep your paycheck to repair the damage. And I would repair the damage no mater the cost, not shrug it off like One Neighbor has. I won’t receive a dime though. I’ll have to start repairing my mothers yard again this fall. This is why I predict a short life span for One Neighbor. Que the auto generated BS apology from One Neighbor….

Same here first cut was suppose to be 18.99 they charged me 42.00 gave me some lame excuse about the date I chose. The customer service is awful, they will do anything to keep your money. I reached out to my credit card company for a resolution. They missed a whole section on my grass. just pitiful