My purchase from ONEAKids was perfect in every way. The clothes came quickly and exactly as described. Even better than I expected. I came upon them while looking for a dress for my granddaughter and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love the clothing from this company. I just dealt with Lisa who was able to help me with a billing issue after I ordered the clothes online, which was due to my mistake. Lisa took care of it to g... Se mere
Virksomheden har svaret
Very disappointed with oneakids. The pillow quality is extremely poor and does not match the description at all. It’s just basic polyester and feels cheap, not soft or durable like they claim. For $59... Se mere
Virksomheden har svaret
I had an issue with my order because my granddaughter’s Snow White dress did not arrive, and I was very frustrated and worried. Thankfully, Lisa helped me throughout the process and made sure the iss... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to ONEA for Kids NYC's premier women-led Children's Store offers eco-friendly, organic apparel for babies, toddlers, and big kids, ideal for modern, environmentally aware families.
Kontaktoplysninger
1441 Broadway, Suite 6191, 10018, New York, USA
- hello@oneakids.com
- oneakids.com
3,9
God
156 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra ONEA Kids
Thank you for your feedback! 😊
I placed the order however it said 20%…
I placed the order however it said 20% off with $100 order or more. I put in the code and it wasn’t taking it off. If you can it to my order that would be great!
1. juni 2025
Besvarelse fra ONEA Kids
Thanks for reaching out! We're sorry to hear the discount code didn’t apply. Please contact our customer service team with your order details—they’ll be happy to help and make sure you get the discount. We appreciate your support! 😊💬
Adorable print and arrived on time...
Adorable print and arrived on time, but the color faded slightly after the first wash. Not a deal breaker, just not as high-quality as expected.
31. maj 2025
Besvarelse fra ONEA Kids
Thank you for your honest feedback! We're glad you loved the print and timely delivery. We’ll definitely look into the fading issue—your input helps us do better! 😊👕
I wanted to love these, but the pants stretched...
I wanted to love these, but the pants stretched out too quickly after a couple wears. They’re fine for daycare, but I expected more durability at this price.
31. maj 2025
Besvarelse fra ONEA Kids
Thanks for sharing your thoughts—we’re sorry to hear the pants didn’t hold up as expected. We appreciate your honesty and will pass this along to our team as we work to improve quality. 😊👖
The onesie is cute but ran a full size…
The onesie is cute but ran a full size small. Fabric was soft, but not as thick as I hoped. Okay for lounging, but wouldn’t reorder this style.
31. maj 2025
Besvarelse fra ONEA Kids
Thanks for your honest review! We're glad you liked the look and feel of the fabric, but we're sorry the fit and thickness didn’t meet expectations. Your feedback is truly appreciated and helps us improve! 😊🧸
I'm Very Happy with my order to my…
I'm Very Happy with order i make to my Granddaughter . Was a Amazing Material .Beautiful Designs
Thank You !!
30. april 2025
Besvarelse fra ONEA Kids
Thank you so much for your kind words! We're thrilled to hear that you're happy with your order for your granddaughter. We appreciate your support! 💖
Easy to order items now I’ll wait on…
Easy to order items now I’ll wait on delivery and quality of the merchandise
3. april 2025
Besvarelse fra ONEA Kids
Thank you for your order! We're glad to hear that the ordering process was smooth for you. We're looking forward to delivering your items and hope you'll be pleased with the quality of the merchandise.
My orders have not been shipped
My orders have not been shipped - I ordered on 2/27, 3/01and 3/02
I sent email but not response -
2. marts 2025
Besvarelse fra ONEA Kids
I apologize for the inconvenience. Your orders were indeed shipped, and the tracking information was emailed to you. Please note that orders are not processed and shipped on weekends, which might have caused the delay in the shipping date. If you haven't received the tracking details, I recommend checking your spam or junk mail folder. If it's still not there, please let us know, and we'll resend it right away. Thank you for your patience.
Shipping took roughly seven to eight…
Shipping took roughly seven to eight days, which was really acceptable, and everything came in wonderful shape and properly packed.
13. februar 2025
Besvarelse fra ONEA Kids
Thank you for your feedback! We're glad to hear that the shipping time was acceptable and that everything arrived in wonderful shape and was properly packed. We look forward to serving you again soon!
The quality exceeded my…
The quality exceeded my expectations—soft fabrics, well-stitched, and true to size. I was initially unsure about sizing, but their size chart was spot on, and customer reviews were super helpful.
1. marts 2025
Besvarelse fra ONEA Kids
Thank you for your wonderful feedback! We're thrilled to hear that the quality, fabric, and sizing of our products exceeded your expectations. It's great to know that our size chart and customer reviews were helpful to you. We appreciate your comments and look forward to serving you again soon!
Shipping took about 7-8 days
Shipping took about 7-8 days, which was totally reasonable, and everything arrived neatly packed and in perfect condition.
28. februar 2025
Besvarelse fra ONEA Kids
Thank you for your feedback! We're glad to hear that the shipping time was reasonable and that everything arrived in perfect condition and well-packaged. We appreciate your understanding and look forward to serving you again in the future!
Quality of girls dresses are made very well…
Quality of girls dresses are made very well, however I am returning one dress as it's not what I expected appearance wise. I wind up ordering a duplicate of the 2nd dress so i can keep one at my house for my granddaughter, and one for her house.
28. februar 2025
Besvarelse fra ONEA Kids
Thank you for your feedback on the quality of the dresses! It's great that you found another dress you liked enough to order a duplicate! If you need any assistance with your return or anything else, please feel free to reach out. We're here to help!
Returns request ignored
Ordered an item. It was delivered fine. And quality was decent. But it was too small. The returns process requires you to email them a request a returns i did this and got a reply 3 months later. I told them I wanted to return the item and then was ignored again. So piss poor customer service. Online sales is based on an easy returns process. This is a big fail. £100 wasted
21. februar 2025
Uopfordret anmeldelse
Besvarelse fra ONEA Kids
I'm really sorry to hear about your experience with the returns process. I've tried my best to locate your return request but couldn't find it. Could you please resend it to hello@oneakids.com? We're here to help and want to resolve this as quickly as possible. Thank you for bringing this to our attention.
I ordered some adorable pink overalls…
I ordered some adorable pink overalls with a red heart on them for my new granddaughter. I ordered a larger size so she can wear them when she is a little older.
The overalls are adorable and well made!! my order
arrived quickly. I am very pleased with the product and the service! Thank you!
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra ONEA Kids
Thank you, Lisa, for your wonderful review! We're so pleased to hear that you're happy with the pink overalls and found them both adorable and well-made. It's great that they arrived quickly and met your expectations. We look forward to serving you again and hope your granddaughter enjoys her cute new outfit as she grows into it!
Darling, high quality clothes!
I ordered a darling outfit for my new grandson and when it arrived it was as good as pictured. Very high quality knit, and so cute. I can’t give 5 stars because the shipping time was so slow - I thought for sure I had been scammed.
21. februar 2025
Uopfordret anmeldelse
Besvarelse fra ONEA Kids
Thank you for your feedback. We're glad to hear you were pleased with the quality of the outfit! However, we apologize for the delay in shipping. Due to high demand, shipping times can occasionally be extended. We are continually working to improve our logistics to provide faster delivery. Thank you for your understanding and patience.
Review Correction
They corrected their errors. They sent the clothing, which is actually realy good quality, and they refunded my money for the inconvenience. I'm giving them 3 stars because of the trouble I had to go through to get things resolved.
14. februar 2025
Uopfordret anmeldelse
Besvarelse fra ONEA Kids
Thank you for your understanding and for acknowledging the resolution of the issue. We apologize again for the inconvenience you experienced and are glad to hear that you're satisfied with the quality of the clothing. We appreciate your feedback and are committed to improving our service. Thank you for giving us the opportunity to make things right.
This is a beautiful sweater
This is a beautiful sweater, a gift I am proud to give my grandbaby. The quality is exceptional. It is soft and warm. I couldn't be happier with this purchase.
21. februar 2025
Uopfordret anmeldelse
Besvarelse fra ONEA Kids
Thank you for your lovely review! We're so glad to hear that the sweater is both beautiful and of exceptional quality, making it a perfect gift for your grandbaby. We're delighted you're happy with your purchase!
Excellent Customer Service
I am writing about my recent customer service experience. I had received duplicate items and was concerned that I had been charged twice. I sent an email explaining my concern, thinking I would not hear back. To my surprise, Lisa C from Customer Support responded in less than 24 hours. She did research before her response, answered my question, was personable, showed empathy, she was efficient, knowledgeable and in the end resolved my situation and created a very satisfied customer. Her service was an excellent example of what all customer support interactions should be. Thank you Lisa, you are very good at your role!
17. februar 2025
Uopfordret anmeldelse
Besvarelse fra ONEA Kids
Thank you so much for taking the time to share your positive experience. We're thrilled to hear that Lisa provided you with excellent service and was able to resolve your concerns efficiently and effectively. We pride ourselves on having a responsive and knowledgeable customer support team, and it's wonderful to know that Lisa exemplified this. We'll make sure to pass your kind words along to her. Thank you for your feedback, and we look forward to serving you again!
This company is a scam
This company is a scam. I ordered over a month ago and still haven’t received my merchandise. They sent a shipment notification but the USPS said the tracking number is fake. There’s no way to contact them and receive a reply, which means a refund is totally out of the question. DO NOT TRUST!!!
14. februar 2025
Uopfordret anmeldelse
Besvarelse fra ONEA Kids
I apologize for the confusion and frustration you've experienced with your order. We did send an email a few days after your order was placed to inform you that the item was backordered, and there were unexpected delays. We understand that this situation has been less than ideal, and we truly apologize for any inconvenience.
I can confirm that your order is now out for delivery today. We have also reached out via email to help resolve this matter to your satisfaction. Please check your inbox for our message and reply to us there so we can ensure that this issue is resolved promptly and to your satisfaction. We're here to help and make things right.
False and Misleading Photos
They showed slippers and a beanie in a set for the photo. Was only shipped the top, and no accessories. Was rudely told I should have read the fine print. Very misleading, and almost scammy. Also quality was below average for the price.
Update: they gave me a 50% refund for the misleading photos.
3. februar 2025
Uopfordret anmeldelse
Besvarelse fra ONEA Kids
I'm sorry for any confusion caused by the images on our website. Please note that our photos sometimes include accessories for display purposes, which is why we make sure to clarify in the product descriptions that accessories are not included. Regarding the item you purchased, it is listed as a "2-piece Top and Bottom Set," indicating it consists of two pieces only, without any additional items shown in the images and also it is noted in the description.
While you did receive a 25% discount on this purchase, I apologize if our response seemed rude or if the situation was not addressed to your satisfaction. Our aim is always to provide clear, transparent customer service. If there's anything more we can do to help, please let us know.
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