Worst email marketing platform in the world. There is SO much basic yet ESSENTIAL functionality missing that it renders this tool extremely limited and frustrating to use. I.e - can't edit the s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Even though I can speak English, I asked Tiago if he could speak to me in Portuguese because I’m in a bit of a rush, and the conversation would flow much more smoothly for me. If he hadn't been able t... Se mere
Virksomheden har svaret
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Se mere
Virksomheden har svaret
Really cool App for Email Marketing. There is sooo much functionality i cant even describe all of it. But the absolute best feature? The amazing Customer Support. Literaly the best ive ever ha... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Omnisend is an all-in-one marketing platform tailored for busy shop owners who have enough adventure in their ecommerce business already. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support… We do the heavy lifting so you could do less and sell more. Join 150,000+ businesses and try out Omnisend to see for yourself how refreshingly boring and adventureless (in the best way possible) your email marketing can be.
Kontaktoplysninger
Saint Katharine's Way 1, E1W 1YL, London, Storbritannien
- support@omnisend.com
- omnisend.com
4,4
Fremragende
501 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Omnisend Transformed Our E-commerce Marketing Game! ⚡
As a small e-commerce business owner, I’ve tried multiple marketing tools, but **Omnisend** stands out as a game-changer. From day one, it simplified our workflows while delivering measurable results—here’s why it’s worth every penny:
🚀 Effortless Automation:
Setting up abandoned cart flows, welcome sequences, and post-purchase follow-ups took MINUTES, not hours. The pre-built templates are genius, and the drag-and-drop workflow builder is so intuitive. Our abandoned cart recovery rate jumped from 12% to 28% in just two months!
💡 Multi-Channel Magic:
Combining email, SMS, and social media campaigns in one platform saved us countless hours. The seamless integration ensures consistent messaging, and customers love the personalized SMS reminders (open rates are through the roof!).
📊 Data-Driven Decisions:
The analytics dashboard is a goldmine. Real-time tracking of ROI, customer behavior insights, and easy A/B testing helped us optimize campaigns like never before. We boosted holiday sales by 40% using their segmentation tools to target high-value shoppers.
🎨 Stunning Templates & Support:
The professionally designed templates (mobile-friendly!) made our brand look polished without hiring a designer. Plus, their customer support team is lightning-fast—they’ve answered even my quirkiest questions within minutes.
Why Omnisend?
It’s affordable, scalable, and packed with features that actually WORK. Whether you’re a startup or scaling up, this tool grows with you. We’ve cut our marketing chaos in half while doubling engagement—what’s not to love?
Final Verdict: Stop overcomplicating your marketing. Omnisend does the heavy lifting so you can focus on your business. 10/10 recommend!
3. april 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Now this is the kind of feedback that lights us up! We're so glad to hear Omnisend has made such a difference for your business — from boosting recovery rates to streamlining your entire marketing flow.
We know small e-commerce teams wear a lot of hats, so it's awesome to hear that our tools are helping you do more in less time — and with real results to show for it. Thanks for trusting us with your marketing and for taking the time to share such a thoughtful, in-depth review. Here's to even more growth ahead! 🙌
Migration
Switched over from Klaviyo to Omnisend, and gotta say, support team along with Deniz made the whole process way easier than I expected. They took care of migrating my automations, contacts, email templates, plus they helped me setup my domain without any hassle. Haven\t seen this level of support with other email marketing tools, so definately worth a shoutout. So far, so good.
24. marts 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
From Klaviyo to Omnisend without the hassle? That’s what we love to hear! 😎 Hats off to Deniz and the team for making the transition easy — we’re happy we could take the heavy lifting off your plate. We’re glad to have you on board and can’t wait to support your continued growth!
Not the best experience.
After Omnisend advertising that my contacts would integrate seamlessly with Wix and that their subscription status would sync back and forth, I purchased the plan. Then only to find out that isn't the case, and that nothing syncs back to Wix at all!
Requested a refund and was REFUSED! Because it "goes against their refund policy". I asked for them to please re -consider their decision. They refused again. It was only after I put up this review that I received a 3rd email saying they will refund. While I am grateful to finally have a resolution, it's a shame it takes writing a terrible review to get a decent outcome.
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience.
We completely understand how important reliable integrations are, especially for small businesses. While we aim to make our platform and integrations as seamless as possible, we realize there may have been a misunderstanding around what “seamless integration” entails in this context. To clarify, while Omnisend does import contacts from Wix, it does not support two-way syncing of subscription statuses. We haven’t actively advertised this feature as a two-way sync, but we’re genuinely sorry if the expectations set by the language we use led to confusion.
Regarding the refund, our standard policy states that charges for active monthly subscriptions are non-refundable. That said, we also recognize that every situation is unique. In your case, our billing team and senior support specialist carefully reviewed your request and made an exception beyond our usual policy. This resolution was communicated to you directly, and we truly hope it helped address some of your concerns.
We regret that Omnisend didn’t meet your expectations and appreciate you highlighting the areas where we can do better. Your feedback is important to us, and we’re committed to improving the experience for all users — especially small businesses working hard to grow.
SCAM, they record your payment method and took money even if you're not subscribed anymore
I would pu 0 if there was. I unsubscribed earlier in January, they still took money from my account on 16 January, on February, they took nothing but yesterday, I was amazed and furious to see 2 withdrawals of 20usd and 33,60 usd from my account, and my plan was reactivated and upgraded to the standard one though I did not ask for it. They say the chat is 24/7 but until now, nobody answered me to give me clear answer yet. Without clear answer, I'll sue you and I'll make sure to ruin your reputation everywhere, you're a scam
29. marts 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
We’re sorry to hear about your experience and understand how concerning unexpected charges can be. Upon investigating your account, we found strong indications that it was compromised — specifically, a pending admin access request sent to a suspicious email address. For security and privacy reasons, we’ve shared the full details via our in-app chat.
Given the situation, we’ve refunded the March charges for both your Standard plan and SMS subscription, and removed your card from our system to prevent any further unwanted transactions. Please rest assured that Omnisend does not initiate unauthorized charges — any payments processed are strictly tied to account activity, such as subscription renewals or upgrades.
Regarding support, we saw you initiated three live chats. In two cases, the conversation remained with our automated assistant, and it seems the handover to a human agent wasn’t completed successfully. However, during your third attempt, a support specialist connected with you and provided the necessary billing assistance.
We take account security very seriously and we’re genuinely sorry this happened to you. We’re glad you brought it to our attention so we could take swift action. If you have any further concerns or need ongoing assistance, our team is here to support you.
I had a terrible experience with…
I had a terrible experience with Omnisend. Every time I tried to create a campaign, the platform kept logging me out for no reason. Their SMS service is also unreliable—recipients never received the messages I sent. On top of that, the platform imposes too many unnecessary rules and restrictions, making the experience even more frustrating.
19. marts 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing your feedback. We're sorry to hear that our platform hasn't met your expectations — that’s certainly not the experience we aim to deliver.
The issue with being logged out while creating campaigns may be related to your browser’s cache or cookie settings. While this hasn’t been commonly reported, our team would be happy to walk you through a few steps that often help resolve such behavior.
We’ve also taken note of the difficulties you experienced with SMS delivery. Our support team would appreciate the opportunity to investigate this further, as message deliverability can depend on a number of factors.
Regarding the platform’s rules and restrictions, while we’re not entirely sure which ones you’re referring to, many of these policies are in place to ensure compliance with global regulations and to protect the sending reputation and experience for all users.
To help us look into your case more closely, we’ve submitted a request for your contact details via Trustpilot. To speed things up, feel free to reach out directly to our support team via in-app chat or by emailing us at support@omnisend.com.
We truly value your input and hope you’ll consider reaching out to our support team directly — we’d love the chance to make things right.
Omnisend is a phenomenal platform with…
Omnisend is a phenomenal platform with an amazing team behind it! Meeting with friendly people like Melanie Guerra has made using Omnisend a fantastic experience. She is extremely patient and knowledgeable! Omnisend has a wide range of tools and features with detailed insights into analytics for campaigns, forms, automations, and more!
13. marts 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
A phenomenal platform is nothing without phenomenal people behind it! That’s exactly the kind of feedback that makes us smile! 😊 We're thrilled that Omnisend’s features and analytics are delivering the insights you need — and even more excited that Melanie made your experience truly fantastic. Thanks for the glowing recommendation — we’re excited to keep supporting your success!
Seamless Integration & Excellent Support!
We at MathildaStore are extremely satisfied with Omnisend. Its fast email delivery, user-friendly interface, and unlimited customer support experience are truly impressive. The seamless integration with Shopify allows us to manage our marketing processes effortlessly and efficiently. With its intuitive structure and advanced automation features, we have taken our e-commerce operations to the next level.
As the E-Commerce Project Manager of MathildaStore, I highly recommend Omnisend!
Seyfullah Akdoğan
E-Commerce Project Manager | Mathilda Store
1. februar 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
It’s amazing to hear how Omnisend is making a real impact at MathildaStore! 🚀 A seamless Shopify integration, powerful automation, and responsive support are exactly what we aim to deliver.
Your recommendation means the world to us, Seyfullah! Thanks for trusting us to support your business growth — we’re excited to see what’s next for MathildaStore!
Besvarelse fra Omnisend
We’ve got your back — from the initial setup to your everyday operations! 🚀 Great after-sales service is what we strive for, and we’re so glad you had a great experience. Thanks for the awesome feedback!
We absolutely love using Omnisend
We absolutely love using Omnisend! It’s powerful, easy to use, and makes email marketing a breeze. The automations are top-notch, saving us time while driving real results.
The drag-and-drop email builder is super intuitive, and the segmentation features ensure our messages always reach the right audience. Plus, the analytics provide clear insights to keep improving performance.
If you’re looking for a hassle-free way to boost your email marketing, Omnisend is the way to go! 🚀
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Wow, this review just made our day! We’re so glad Omnisend is delivering exactly what you need — automation, segmentation, and insights to help you grow. Thanks for proving that Omnisend is so good, it’s refreshingly boring — no drama, no hassle, just smooth, reliable email marketing that works. Just the way it should be! 🚀
Exceptional Service & Innovation
Omnisend is an outstanding email marketing platform, especially for Shopify users. Their seamless integration makes campaign management effortless, and their innovative features constantly evolve to meet the needs of modern eCommerce. What truly sets Omnisend apart is their exceptional customer support—they genuinely listen to users and provide tailored solutions that make a difference. Whether it’s automation, segmentation, or advanced analytics, Omnisend delivers with precision and ease. Highly recommended for anyone looking to elevate their email marketing game!
28. februar 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Now this is the kind of review that makes us do a little happy dance! 💃🕺 Seamless integration, evolving features, and precision in automation and analytics? That’s exactly what we strive for!
But what really makes us smile is knowing that our customer support has made a real difference for you. Listening to our users and delivering tailored solutions is what we’re all about! Thanks for the glowing recommendation — we’re thrilled to be part of your email marketing journey!
I had some issues with a pop-up
I had some issues with a pop-up, but the support team helped me resolve them very quickly. Great work!
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Pop-up glitch? Consider it popped out of existence! We’re so glad our support team had your back. Thanks for sharing your experience — we truly appreciate it! 😊
Great Platform
Great Platform! Best email marketing platform ever and above all great and fast customer support!
21. februar 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Best email marketing platform ever? Now that’s a title we’ll proudly wear! 🏆 We’re so happy to hear Omnisend is delivering the experience you deserve. Thanks for your fantastic review — it truly means a lot!
I had an excellent experience with John Pulliam Customer Success
I had an excellent experience with Omnisend's customer support, thanks to John Pulliam. He was incredibly helpful, professional, and knowledgeable. John took the time to thoroughly address my concerns and provided clear, effective solutions. His expertise and friendly demeanor made the entire process smooth and stress-free. I truly appreciate his assistance and highly recommend Omnisend’s customer service!
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Now this is the kind of feedback that puts a big smile on our faces! 😃 We’re so glad to hear that John provided the perfect mix of professionalism, knowledge, and top-tier support to make your experience seamless. He’ll be thrilled to see this shoutout! Thanks for your kind words and for recommending Omnisend — we’re lucky to have amazing customers like you!
Omnisend is aweseome!
Omnisend makes it easy to draft any type of email and their customer service is very quick and responsive.
14. februar 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Omnisend is awesome? No, you’re awesome! 🤩 Making email marketing easier and providing top-notch support? That’s exactly what we aim for! We’re so happy to hear Omnisend is delivering for you. Thanks for your kind words!
Great UX and exceptional customer…
Great UX and exceptional customer service from the Team. A big kudos to our brand’s account manager Matas, great guy! 👍
13. februar 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Great UX, exceptional service, and a shoutout to Matas? This review is ticking all the right boxes! We’ll make sure Matas sees this — though fair warning, his head might get a little bigger! 😂 Thanks for the kind words!
Exceptional Support from Danyu & A Fantastic Email Platform
I've been using Omnisend across multiple businesses, and I must say, it has been an outstanding experience. First and foremost, I want to extend my sincere gratitude to my account manager, Danyu. She is incredibly responsible, always proactive in helping us troubleshoot issues, and provides effective solutions promptly. Her professionalism and dedication have made a significant difference in our email marketing success.
Beyond the excellent customer support, Omnisend itself is a fantastic platform. The interface is intuitive, making it easy to create and automate email campaigns. Their 24/7 customer service is a game-changer—whenever I have a question, I can get assistance right away, which is crucial for running seamless campaigns.
Having tested various email marketing tools, I can confidently say that Omnisend stands out in terms of functionality, ease of use, and top-notch customer support. Highly recommend it to any business looking for a reliable email marketing solution!
10. februar 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Danyu, brace yourself — this review is getting framed! 📸 Your kind words just made her day (and honestly, ours too!). We’re thrilled to hear that Omnisend is hitting all the right notes for your businesses, from seamless automation to round-the-clock support. Thanks for the glowing recommendation!
Increíble el servicio de Omnisend
Increíble el servicio de Omnisend. Llevamos años trabajando en Ecommerce, hemos pasado por montones de plataformas de Mailing, y Omnisend ha sido por lejos la mejor. Veníamos con un problema de reputación en Google, el cual nadie pudo resolver y con la aseroría de Melanie de Omnisend hemos avanzado mucho, lo hace con mucho cariño y dedicación. No me cambiaría de Omnisend por ningún motivo
6. februar 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
¡Muchísimas gracias! 😊 We're thrilled to hear that Omnisend has been the best platform for you after years in eCommerce! It’s fantastic to know that Melanie’s dedication and expertise made such a difference for you. We truly appreciate your trust and loyalty — here’s to many more successful campaigns ahead!
Couldn't ask for more
Having shifted from Klaviyo to Omnisend I am extremely satisfied with the product and service. I honestly cannot fault Omnisend. Huge thank you to Mangirdas for being a fantastic customer success manager too. Thanks to Omnisend we are seeing our highest turn over yet.
21. januar 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
What an awesome review — thank you! We’re beyond excited that Omnisend has helped take your business to new heights. A big shoutout to Mangirdas for making a positive impact, and congratulations on hitting your highest turnover yet! 🚀
Unprofessional and Disappointing Service
I had a terrible experience with Omnisend. Without any clear explanation, they abruptly denied me service and canceled my account. Their Compliance team made a decision but refused to share any details or justification, leaving me completely in the dark.
This lack of transparency and accountability is unacceptable for any service provider. It feels unprofessional and disrespectful to customers who have invested time and money into their platform.
While they issued a refund, the way they handled this situation has left a bad impression. I wouldn’t recommend their services to anyone looking for reliability or proper customer support.
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your feedback. We understand your frustration, and we’d like to provide some context regarding your experience.
At Omnisend, we take compliance with our Anti-Spam Policy very seriously to ensure that all our users operate in line with industry standards and regulations. This is an integral part of maintaining a safe and effective email marketing environment for everyone. When accounts are found to be in violation of this policy, our Compliance team is required to take action, which may include account suspension.
We understand that this can feel abrupt and disheartening, and we apologize if the process wasn’t as clear as it should have been. While we are unable to share specific details regarding the evaluation, we hope the information in our Anti-Spam Policy article provides clarity on why this decision was made.
Anti-spam policy can be found here: https://www.omnisend.com/anti-spam/
We appreciate your acknowledgment of the refund and the effort you made to provide feedback. Should you have any additional questions or wish to discuss this further, don’t hesitate to get in touch.
Fantastic Automation + Top-Notch Support!
Omnisend's automation features are exactly what we needed - super flexible and easy to use. The platform lets us create custom workflows without any headaches. But what really stands out is their customer support team. Our account manager is always quick to help and goes the extra mile. One of the best decisions we've made for our email marketing!
21. januar 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Automation made effortless and support that goes the extra mile — sounds like a win-win to us!
We’re thrilled to hear Omnisend is ticking all the right boxes for your email marketing needs. Thanks for trusting us to be part of your success story — let’s keep the wins coming! 🚀
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.