Omega PLC Anmeldelser 

I have my Omega kitchen purchased via developer (new build).
I am VERY careful kitchen user as I probably have some kind of mild OCD. I make sure that surface is dry all the time, wipe off any water drop, I don't use any chemicals etc. Basically, you could not find more careful and paranoid kitchen user. Anyway, 6 years with new kitchen and shaker doors from Sheraton range started to have issues. Doors are PVC but shaker edges have tiny painted bits. It looks like they have laminated edges but it is not plastic etc., it's paint. It started cracking and peeling on 3 doors and I see some signs on 4th door now.
I reported it to Omega and they advised that they honour only 2 years guarantee on kitchens purchased via commercial contract. I get 2 years for workmanship/new build guarantee but I cannot understand why manufacturing guarantee cannot be honoured or at least investigated. However, from comments here, probably it would not make any difference as you cannot use your kitchen apparently... They advertise 15 years guarantee on doors and 20 years on other components. My attempts to get them even looking at it were dismissed and service was extremely poor and defensive, and dismissive.
I was upset by their attitude and claims that it's not possible to have manufacturing issue due to their rigorous quality control etc. They also informed me that I have to be aware of consequences of my actions if I share my experience on social platforms etc. Seriously?! I am entitled to share my experience with products I use on whatever platform I wish to use.

I was searching for spare part for Sheraton Larder unit BS140032 (Kessebohmer Pull Out Larder Frame Parts). They understood what I was after and a few days later I have the part FOC! Nikki (Customer Support) provided excellent customer service.

An Omega kitchen was installed in my new build house in2006. Delivery was complete, nothing missing.
After 20 years the kitchen is as new, no de-lamination, all drawers still working smoothly.
I will be downsizing in a few years time and will certainly use Omega Kitchens again.

We had our kitchen fitted 3 years ago. We began having cracks in the front glaze & cracking around the frames of 3 of our fitted cupboard doors within only a year of use - we contacted the company that fitted the kitchen and they initially said they would replace them but then went into liquidation & shut down. We then asked Omega PLC if they could replace these faulty doors under their customer warranty and sent photos of the damage, however they said that it was all down to basically 'using the kitchen!' and would not be replacing the doors. These kitchens look great if you want a "Show Kitchen" - if you have them in any areas with moisture (ie a kitchen) then they are not so great, especially if you like using and cleaning them as they are intended! Three years on the damage has worsened and looks awful, and we now regret installing this brand. We would not recommend them to anyone. Here was their direct reply, whilst the warranty was still active - - -

"Having reviewed this with our Customer Care Co-ordinator and assessed the photographs kindly provided, we believe the root cause of the issues shown is moisture ingress (either from spills or cleaning residue). This is based on photos showing the swelling/cracking at the bottom which is consistent with moisture running down & pooling at the bottom,and cracking and blistering to the paint at the tops of the doors.Whilst all our product should of course be fit for purpose in a kitchen environment and is therefore moisture resistant, it is sadly not moisture proof so if spills etc are not cleaned/wiped from the surface immediately, moisture will absorb into the substrate."

Great quality kitchen. Needed a few replacement components but this was dealt with swiftly

Purchased in August 2020, my units have been developing chips and splits within 2 years of use. They carry a 10 year guarantee and recently more splits and chips have been appearing. Concerned, I contacted the retailer who passed on my concerns as well as photos of the damage. Omega's response was the damage was attributed to stream and water ingress. My previous kitchen units lasted in good condition for over 20 years and we only replaced them because of a kitchen redesign.

We had a horrendous experience with this company from start to finish.

Poor paintwork which chips easily (we have the top of the range doors), with inconsistent colours - doors had to be replaced over and over again to find two which looked the same!

Horrendous after-sales service …missing hinges, missing screws, missing doors. It was the most stressful experience and took months and months and months to conclude.

I would never recommend this kitchen manufacturer to anyone.
Customers should read customer reviews, and not dealer reviews.

Not a good company to work for at all...I lasted 2 week even though I had a very good experience in the interview process what I got told in my interview the expectations didn't match my experience..I got the feeling I wernt appreciated been there the staff didnt make you feel welcome and the training i expected wasn't there for me to show my true potential as an employee.

Very good product, excellent delivery process.

Omega is a very easy company to work with. Always on point with the latest fashions and design not to mention the quality. There is always someone at hand to deal with any queries.

Always a pleasure to be part of the business

I have had problems with the fitting of my kitchen, by Omega's approved retailer. I spoke on the 20th August 2025 to a customer representative at Omega. He said he will speak to his manager and speak to me next day. I have not been contacted since. I have not even received the 20year warranty, and many things are wrong with the kitchen. I want someone from Omega to come round and look at the kitchen.

I have sent my contact details as requested. I await to hear back from Omega kitchens.

Omega is a fantastic Kitchen manufacture with quality, built to last furniture and 5 star service from concept to design to the finished product. The full team at Omega have been timely, professional and easy to deal with and their expertise in Kitchens is second to none. Thank you for making our dream become reality!

We are a south coast retailer for three brands with omega. We find the sales team absolutely brilliant. Our Rep has been fantastic and the product in the after-care is good as well. I would highly recommend this product to anyone looking for a decent kitchen.

As an Omega dealer for the past three years, we cannot praise the company enough. Outstanding service and support from our BDM’s, both Emma and Chris have taken the time to support our business in understanding our goals and growth ambitions. This has enabled us to exceed our customers expectations with the delivery of our kitchen projects to our customers. We treat Omega as a partner in our business and would struggle to achieve the results and the 5star reviews we achieve without them. As such we highly recommend the entire range of products available and look forward to continuing our working relationship.

These guys are amazing! Wouldn’t entertain any other supplier of kitchens

fantastic product and service thats second to none

Great quality kitchens with 20 year guarantee.
Very good company ethics. Great company to work with. They are decent and uphold their guarantees and care about their customers.

Generally all team members and service is excellent.
However it can be frustrating when we place orders for maybe a couple of components we need, but do not have a code for, therefor we provide a full description. These are often then just left of of the order! Fortunately in most cases we spot this on the confirmation and ask for it to be corrected.