Olympuslondon Anmeldelser 

Sadly my purchase was too small, Claire responded promptly to my initial request for a refund. I'd ordered in the Sale - so no refund, but better still Claire helped me re order without further costs. Huge thanks 🙏👍

Ordered a pair of shoes size UK 10.5. Estimated delivery 2x3 working days. Actually took two weeks to arrive, when I opened the parcel great looking shoes but it was obvious that the shoes were around a size nine, no size labels on the shoe. Write to them for a return and refund, after two messages was told there would be a 30% restocking charge - note that there is nothing about that in their published returns policy. Or I could keep the shoes for a 30% refund - why would I want a pair of shoes that don’t fit me. Despite giving the impression of a U.K. based company they are actually located in Hong Kong. I’m going round in circles with the emails so will pursue this with MasterCard and get them to refund me.

So many bad reviews, I have to add my good experience. Ordered a blazer the size was to small asked to send it back, they said keep it and gift it to some one and they would send a bigger size, wasn’t keen on the colour either so asked for different one, said could only exchange like for like, but they would give me a store voucher for full price so I could change size and colour, which I did it has just arrived just as I ordered bigger size and change of colour so very happy also my friend who got the one which was to small. So very happy with company.

Agree with all other reviews. You have to rate one to be able to leave a review. IMO a fraudulent company. I too ordered the very poor quality jacket. The advert stated free returns or I would not have purchased. Like other people lots of emails offering 30% refund and keep garment. (Don’t want it!) or voucher to buy from them again. Under CRA 2015 (UK Law) we are entitled to full refund if garment not as advertised. There’s no address of company and no returns instructions.

Think we should all contact Trading Standards and police fraud department.

I am giving the one star for the impressive Instagram advertising. The product itself (a sort of blazer) was incredibly cheap and badly made - not looking anything like the item in the advert. I am now in the process of attempting to get a refund for this shoddy rag they sent me. They are harping on about 30% restocking fees, which is illegal and I have no option but to report them to Trading Standards and PayPal as they shouldn't be allowed to trade in the UK with such shady practices, false advertising and inferior goods.

Oh no, I wish I had read reviews before ordering. Now I know that when I eventually receive my order it’s going to be rubbish!

Absolutely terrible experience with this company. Ordered a blazer which took ages to arrive and when it did arrive is very poor quality, not at all like the photos. Requested a return and 10 emails later they still won’t provide me with the returns address, constantly trying to fob me off with a 30% refund to keep it. Absolutely ridiculous and such a waste of everyone’s time! Avoid at all costs!

Ordered a jacket which doesn't fit and is cheap and nasty. As other reviewers state, there is no returns label enclosed and no returns address. Have now emailed them four times and as I refused to swap the item, they will not give me an address to return it. My granddaughter has warned me to look on Trustpilot first in future. Why doesn't face book take them off.

Low quality products made with cheap inferior fabric and not representative of the online stock photos.
Olympus would not entertain a return/refund, after extensive emails I finally got a return address but had to be sent back via RM special guaranteed delivery (£11.25) and lose 30% restocking fee.
I checked out the address and it is not a fulfilment centre for returns, just a UK registered address, shared with other companies and a suite of meeting offices for businesses to use.
Other customer have informed me their returns were subsequently sent back to them by royal mail ‘undelivered’.
I am in the process of a chargeback claim through my bank/creditcard to recover the cost.

Not even worth 1 star but have to rate to be able to post. AVOID THIS COMAPNY AT ALL COSTS.THERE IS NO QUALITY , ITS ABSOLUTELY SHOCKING,CHEAP CHINESE RUBBISH, NOTHING LIKE THE PHOTOS ON THE WEBSITE, COMPLETELY MISLEADING AND CUSTOMER SERVICE IS NON EXISTENT. I HAVE REPORTED THE COMPANY TO TRADING STANDARDS AND CAN ONLY HOPE THAT THE WEBSITE IS SHUT DOWN AND THESE CON ARTISTS ARE BROUGHT TO JUSTICE.

I gave it one star because I can't give it a minus star rating. I ordered the blazer coat jacket which took three weeks to arrive from China. I ordered size 16UK (EU 44), however, what arrived home would be considered a Medium at best. I have sent several emails to request a return and ask for shipping details, but all I got was silence.

Overall, an absolute scam and a horrific experience!

If I could give this company 0 stars I would. Bought a jacket off them. it is much too big. Currently trying to get a refund but not getting anywhere. I feel like they playing for time until the 30 day period is up. Does anyone have a phone number for this company? Fuming!

Rubbish china clothing not at all like advertised. Impossible to return and get a refund

I ordered 3 items on 26/09/2025 and received them on 14/10/2025. As soon as I opened the package, the smell of Tedy Coat was disgusting. The quality and the shape were awful. In addition, the white linen hodi was made in the wrong size, and all the thread came out around the buttons. Immediately, I sent an email and asked to send them back and demanded a refund. I have been totally ignored. There is no customer service. You can not do this to a customer. If Olympus London does not come back to me immediately, I will report them to the fraud and scam and follow up on this matter further. How dare you get away with this behaviour? Shame on you and your business. Stop deceiving customers. I want my money back as soon as possible.

Exactly the same experience as all the other 1 stars. Took ages to arrive from China. Terrible cheap blazers that don't remotely fit and impossible to get a refund. Complete scam. I've just done a chargeback through PayPal to get my money back. Awful shopping experience. AVOID AT ALL COSTS.

Thank you for your message and for your patience. I completely understand your position and appreciate you sharing your concerns. I also understand that it can feel confusing when policies regarding returns aren’t fully clear at first glance.

I’d like to clarify our returns policy in full. For non-faulty items, we offer a 30-day period during which items can be returned. As part of this policy, a 30% restocking fee is applied, and customers are responsible for the return postage. This is standard for non-faulty returns, as each returned item must be inspected for quality, repackaged, and prepared for resale. Handling and updating inventory require resources, and the fee helps us maintain fair prices for all customers while continuing to offer high-quality products.

To make this as smooth and stress-free as possible, many customers find it easier to accept a 30% refund with no need to return the item. This way, you’re compensated immediately without having to pay for postage or go through the return process, which often takes longer and can be inconvenient.

Please let me know if you’d like to proceed with this 30% refund, and I’ll arrange it for you right away. We truly appreciate your understanding and are always here to assist with any further questions.

For anyone concerned, this is the companies accurate returns policy as described by Claire in customer services in response to my request for a full refund for a poor quality jacket. Avoid this company at all cost

I ordered a jacket - it took 2 weeks to arrive. When it did the quality was awful. I have tried repeatedly to get a refund to no avail. Avoid this company at all costs.

AVOID OLYMPUS LONDON AT ALL COST. I have seen them on Instagram and bought 2 items. They don’t provide returns on the basis of items on sales. The dress I want to return was never on sales. It is a scam, so please don’t waste your money. Also, poor quality clothes made in China.

I ordered two jackets back in June 2025 told the same as other people will charge a restocking fee….why!!
I returned the items after they eventually gave up trying to get me to accept them at a reduced price! They did seem to be understanding me..I don’t want them!!!
Return by Recorded Delivery like the asked and still not had any communication from them!
Months later realise they are a scam company and I’m never going to get a refund or a reply to my emails!
Shame on you for scamming so many people 😡

AVOID! The company have never sent the jacket I paid for - it said delivery within five days. I had an initial response when I emailed them but now nothing apart from a couple of 'delivery notifications in my email saying 'due to be delivered today' - that was days ago and it hasn't arrived and the tracking hasn't been updated, so I can only assume it's a scam. I will report to Trading Standards but doubt I'll get anywhere. Don't part with your money people!