Deceptive Host and Unethical Business Practices
Our experience with Olecosta and its representative, Gerardo Gallego, was terrible. The Airbnb listing falsely advertised gym and pool access, which had actually been unavailable for over two years. Gerardo first told us we could access them at reception, then said we had to pay, before finally admitting that access had been revoked long ago.
The apartment itself was poorly maintained—broken kitchen equipment, missing cooking essentials, no bathroom soap, and a leaking heater. The towels and curtains smelled of tobacco, and random items were scattered in drawers. While some issues were addressed after complaints, the overall state of the place was far from what was advertised.
Instead of fixing the situation, Gerardo forced us to leave mid-stay, colluding with Airbnb to avoid any penalties. As a result, we had to relocate at the last minute, cancel family visits, and pay nearly €1,500 extra due to Airbnb’s incorrect refund calculations.
Avoid Olecosta and Gerardo Gallego at all costs—they misrepresent their listings and do not take responsibility for their actions.
23. februar 2025
Uopfordret anmeldelse