Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Old Mill Saddlery was founded in 1985 by our Managing Director, Robert Patton. We are a proud, leading equestrian retailer based in the United Kingdom. The strengths of our business comes from our core values - providing our customers with a quality shopping experience, outstanding customer care and selling only quality products at excellent value. We're proudly 97% powered by renewable energy. We use a combination of wind and solar energy to power our operations. Just like you, horses are a big part of all of our lives and we face the same problems that you do; horses that just won’t load, cheeky ponies, escape artists, injuries, behaviour problems, moody mares and everything in between. We couldn’t imagine a life without our horses and our experienced team are on hand to offer friendly, honest and knowledgeable advice. Our team are happy to help; no question is too silly and no request is too much. Simply contact us with any of your queries.
Old Mill Saddlery Ltd, 110 Larne Road, Ballycarry, BT38 9JN, Carrickfergus, Storbritannien
3,4
17 anmeldelser
Har ikke besvaret negative anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered a pair of long boots and next day item had been cancelled without any reason whatsoever! I then received an email to say my item has been despatched by Royal Mail and a tracking number was provided!! Surprise surprise no boots arrived!!
Old Mill Saddlery you need to get a serious grip and going by other reviews on this site I'm not the only one who thinks that. I'll be buying elsewhere in future!!
I was worried after seeing some reviews on here and google but honestly, my experience was 5/5. I ordered 2 head collars online for 24hr postage. Ordered late at night, they were shipped the following morning and with me the next day.
Could not fault them, and can not fault the head collars. They’re perfect. Will definitely be buying from here again. Thankyou!!
Purchased hobby horse for my little girl.
It fell apart after one week of use, I have emailed and complained and requested to get a new one sent out.
Answer took days and they said they will FIX the broken one ( after week use ) LOL.
They were meant to collect the horse now for weeks, I have been waiting every morning for the collection it didn’t happen, they keep sending empty promises.
I have ring camera so can see that no attempts were made in collecting the item.
But they keep brushing me off.
My little girl is heart broken asking every day about her toy.
They are selling faulty items and not taking responsibility for it.
As this involves a child and disappointment I have resulted to take this further !!!
Excellent hand made boots delivered from The old mill sadllery before Christmas. They are so comfortable to walk in ill definitely shop here again. Thank you for your service.
Happy 2025!
Made a purchase to be posted to Australia before Christmas. Item arrived very quickly. Order was correct and shipping price was great. Will order through them again over going directly through Lemieux.
I can't believe you are in Europe. I get my orders quicker than I do here in the US. Also, they have what I can't find in the US. They are amazing! I will order from there again, and again.
I ordered the boots for a friend because I have the same ones and I think they are great. Everything went really well with the order.
Customer service is nothing I’ve ever experienced anywhere else. I felt truly looked after and they were so quick to help even though it was a busy Christmas period. I will always return to old mill for everything because their prices and customer support are unmatched.
I was very disappointed to receive an email with a link offering 5% off my basket if I checked out immediately. I clicked. It didn't work, the code was wrong. So I left the site, nevermind.
But I received subsequent similar email offers for 4 consecutive days, each time the code didn't work so I contacted them via messenger telling them that they're sending out emails with the code field not complete.
Customer service wasn't particularly interested apologetic or helpful, eventually after promising customer service had dealt with the fault and a correct email would be sent on 19th and that didnt arrive either, i asked 'at this disasterous stage, why don't you just send me a code' but they stopped replying completely. They're very rude and I won't be ordering again
I ordered a saddle pad which was described as having a fluffy padding on the withers, it turned up without the padding and they have refused to give a refund (they offered a discount but looking at reviews on trust pilot I won’t be purchasing from them again!) due to it being personalised. I would not have had it personalised if I knew it would not have the padding as it is totally useless to me.
I have reported the company to trading standards as the false description is still on the website and it is not the only one according to other reviews on Trustpilot.
I’ve made five purchases from them in the past month, absolutely fantastic service. Quick delivery and also quick response from customer services when I wanted to add an extra item to my order which I forgot to put on, thank you Sarah! I wouldn’t go anywhere else, especially after I had an awful experience with Equus!
Ordered a helmet from oldmillsaddery and the whole experience were just fine. I ordered from Denmark and even though the distance were something, the package arrived fairly fast were packed safely.
my order came in two working days! All the Lemieux clothes i bought where very good quality.
After my previous experience with a long delay in delivery I was cautious about ordering from them again, but the product I needed was available at a good price and was delivered quickly. Credit where it's due, the service was great this time.
Shocking service! If you want to order le mieux go direct had to make 5 calls and nobody answers emails
Best online equestrian experience 1st class. My daughters birthday I purchase beautiful boots online and a new top, extremely professional service and fast delivery 📦 my products packed perfectly.
I cannot recommend oldmillsaddlery enough thank you 😊 my daughter was delighted and with swift delivery .
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
