Olderbest Anmeldelser 

Bought a lovely looking and well-made jacket which was too small. It was replaced, great service. Next one was also a little too tight so I requested another replacement for the next - and largest - size, which by Western standards isn't that large. Company refused as the Ts&Cs say they can only do a one-time refund/exchange. So now I'm £180 out of pocket with a jacket I can't wear, and I have no redress because the company is Chinese - no UK registration = no legal comeback. Yes, the Ts&Cs are there, but I purchased this in good faith expecting to be able to exchange again an item I haven't been able to see or try on. Be aware of this when buying from this place. Looks like I'll have to try my luck on eBay. Never again from this company.

All the items i have purchased from Olderbest have been really good quality and excellent deliverys to the UK.

I should have read the reviews here first. The products are ok, but when I wanted to return 2 items that were too small, they refused the return. Paypal case opened, but this is a company based in China that will not abide by EU/UK consumer regulations.

The trousers are really good quality but what let's them down is the sizing. I'm a regular 38 but after giving my waist size and weight on their request i was advised to get the 38 which when trying on, were too tight. I exchanged them for a 40 and they were too tight also. I then discovered that Olderbest's "policy" is only one exchange/refund per item per order so they are refusing a return and issue a refund. They have put this " policy" statement on their website, after the initial return information and how to return process details so you don't see it. Despite Distance selling law which is 14 days, they still are refusing. So don't get caught out like me and i would just not bother!
Very disappointed

I tried to return an item as their size chart gave completely the wrong sizing, the item was not the same measurements they gave. I emailed them with pics of the item and a tape measure across their points of reference as proof, and asked if they would exchange the item minus the postage costs to cover my return costs to China. They told me it was my fault I bought the wrong size and refused, I then had to pay the return postage for a refund, but the refund they gave was minus the original cost of delivery from them! For what it costs them to manufacture, it would've been good business to send me a new item free of postage charges to cover my return, but now they have lost my business altogether. Shame, as the things I have bought in the past has been quite good quality.

I was concerned after ordering from Olderbest and realising they were shipping from China, which is not at all clear on the website, and reading the bad reviews on here. My order took a couple of weeks to arrive, but turned up fine in the end. The garments are of good quality, but the sizing is very small, especially the denim. I measured myself and used their size guide, and double checked with their (AI) customer service, that the sizing I had chosen was right, and it still came up small. I chose what they told me would be a looser fit for two of the jean styles, and one was tight, and the other very tight. They do fit and are wearable, but I'm just glad I didn't go for a snug fit, as that would have been way too small, and judging from the reviews it is not worth returning things. Overall I am happy with my garments, I just wish the sizing had been more accurate. I also think they need to be more clear about being based in China, as I did feel deceived.

Good products but they wont let me return anything, ive asked three seperate times and they keep recommending that i exchange instead.

What a shame.

Customer Service is great and I am absolutely astonished at the quality of the clothing, which is about 30% cheaper than equivalent here.
Sizes seem to reciprocate UK sizing, I am a 32" waist and generally medium and everything has fitted fine.
OK it takes about 8 days to arrive but we'll worth the wait.
Love the styles.

Good quality clothing. Second batch of tees arrived within seven days of ordering. First time round I ordered some T-shirts and long sleeved tees to gauge sizing. Was advised to size up to large by customer service but went with mediums as I judged the measurements of the model in pics they use. Sizing was spot on. Quality tubular T-shirts and undershirts. Have washed the first order off clothing, no shrinkage to the garments. The customer service is fast and efficient. Would highly recommend this company.

Absolutely shocking. Sent me a parcel which never arrived, lied about it being delivered numerous times, and refused to refund me. Avoid at all costs.

Olderbest challenges some of the expensive repro Japanese brands for a fraction of the price. The customer service is excellent. These guys deserve every success.

Ordered two garments from Olderbest on the 25th of April.

On the 29th I received an email suggesting I verify my size selection. I sent them my measurements and weight etc and they replied within 12 hrs suggesting I go an additional size up.

They arrived this morning 7 May. They got it right. Items fit perfectly.

Quality for the price is outstanding. Both items are really heavy weight cotton and feel like they will last for ages.

I bought a McCoy's hoodie for over £200 a few years back. This feels as good, if not better, for under a quarter of the price. Amazing.

I was contacted by Customer Services to check my size ordered was correct as sizing could be different (Europe / Asia). This was good customer service and ensured I received the correct sizing.
The Quality of the long sleeved Henley is 5 star! (note: I have not washed it yet). Exceptional quality at a fair price.
The order process ran smoothly for me so I can't comment on resolving issues. I will be ordering again from Olderbest.

Horrendous company to work through any issues with.

So slow to respond and all in all very unhelpful. They lost my order and would not contact delivery company/Royal mail to get any clearer answer, stating that it was my responsibility to do so. However when I actually did as they suggested and took time out of my own schedule to chase delivery companies and make enquiries I was told they could not deal with me to make a claim and that the claim would need to be initiated by the company I purchased the goods from.

Upon relaying this information back to Olderbest I was told they weren't going to make any further enquiries to help me or offer any sort of compensation or resolution suggestions to me. They stated their tracking records showed 'delivered without signature', and I don't know why such an expensive item was sent without requiring a signature or without insurance should something go wrong - particularly as the item was being shipped all the way to the UK from China.

My parcel has obviously been misdelivered or left somewhere and no satisfactory resolution was offered - just a very sanctimonious 20% code for me to use to spend more money with them, which of course I'm extremely disincentivised to do!

Their customer service operatives were polite throughout but I was bounced around between different people so obviously no one person actually allocated to help look into my case at all, no relevant solutions offered at all. I only wish I'd read reviews here before ordering, they clearly are selling cheaply made items shipped from overseas and don't care about their customers once you've placed your order.

One of the worst retail experiences I've had in recent memory.

Was sent out an item that was not the size I had ordered.

Customer service not very helpful and seemingly unaware of UK consumer law as they were upfront about how they operate a 30 day return service and that the return should be completed before a certain date - this is totally irrelevant when the item is faulty or not as advertised.

Once the return was delivered and signed for I was told I would receive the results of their "review" within 48 hours - I instead waited over a week.

I had a lot of back and forth asking them to give me the results of the review and was fed lies first about the parcel still being under inspection and then about them being unable to contact the warehouse staff. Would have been preferable if they instead admitted the goods were no doubt still being transported to China.

The response times are really quite laughable - talking 24 hours for a response to an email. Very happy to take your money but not so happy to give it back when they make errors.

In summary - don't be fooled by their prices and order from a UK based retailer instead. In the event you do shop with Olderbest then make sure they comply with UK consumer law and don't let them mess you about.

Very impressed with this great looking Non Stock Wabash Vest from Olderbest.
Largest size made is XXL (2XL)
Just a little bit tight on me but still glad I purchased it.
If only Non Stock would make their clothing in Size XXXL (3XL) that would be fantastic.
If they made Size XXXL (3XL) pants and a jacket I would have purchased those from you too.
Come on Non Stock, make some larger sizes for US, UK and European customers, so that we can purchase more of your items. Your smaller sizes are stopping us from doing so.
Instead Iron Heart Brand is selling loads of things in larger sizes.
Your prices are so much better than Iron Heart so you could capture a much bigger
share of the market.
Come on Non Stock make those bigger sizes so that we can buy more of your items. £££££ $$$$$

Fantastic quality clothing & worth the little wait.we are too used to next day deliveries.....was very helpful in the sizing 👍🏼 can't wait to buy again to be honest 😃

I spent £245 on clothes from this company. When the item was delivered the courier left it in a bin which was then collected before I could get my items out of it.

When I explained this to the company they told me that my items had been delivered successfully and they would not offer a re-issue or refund. Before this they also asked me to obtain a certificate of loss from the courier and when I explained the courier would only provide this upon the seller's request they refused to make any attempt to do so. I also sent pictures provided by the courier showing they left the items in a bin but Olderbest told me that the "parcel has been delivered without any issues".

When I purchase from online retailers I expect them to resolve any issues caused in the delivery process, as safe receipt of their products is assumed when making the initial purchase. This experience shows Olderbest do not care about customer service.

I have therefore lost £245. Do not make the same mistake that I did.

Veery helpful and polite customer service, but most important really high-quality designs and materials. I bought a selection of their T-shirts, they are next level and I expect they will last a long time too. I did order several more straight away in fact! Size up though, I'm British and usually a large, X-large fits me perfectly. I really want to get more items from their range, loving the collection and very reasonably priced for such high production standards. Great job!

I never write reviews but I tried to return some items of clothing because the quality wasn’t as stated and then they claimed one piece was lost in transit to them which is an absolute joke then they tried to make me order more and refused to give me a return. Reading other reviews, they’re a company based in China and send the clothes from there. It is a scam. I’d you’re about to click buy, please don’t order from here.