Ogilvy & More ~ Curators of Taste Anmeldelser 41

TrustScore 3.5 ud af 5

3,7

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Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

Service was very slow. Our orders on a table for 4 came 10 minutes apart and the drinks did not arrive until we had nearly finished eating. The waitress taking orders seemed more interested in her mob... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Was looking for something different to toast the occasion of our parents’ Diamond Wedding Anniversary. Stumbled across Ogilvy & More who kindly advised & dispatched bottles of The Grange English Spar... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Yes beautiful location, lovely inside and outstanding drinks. But, the owners dog (although lovely), 25was allowed to run free inside and outside front of premises which I had no problem at all with... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

James Murray from Ogilvy & More provides quality luxurious gift hampers and an excellent service. I have clients across the South West and James provides bespoke birthday gift hampers for them. I have... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Online madbestilling
  2. Leverandør af firmagaver
  3. Gourmetsupermarked
  4. Udbringning af dagligvarer
  5. Fødevaregrossist
  6. Vinklub

Skrevet af virksomheden

Passionate about providing you with a selection of the tastiest treats from home and abroad. We partner with specialist artisans and producers to curate the highest quality products to feature in your hampers, picnics or home platters.


Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

41 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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Bedømt til 2 ud af 5 stjerner

Service was very slow

Service was very slow. Our orders on a table for 4 came 10 minutes apart and the drinks did not arrive until we had nearly finished eating. The waitress taking orders seemed more interested in her mobile than customers. Such potential and so disappointing mainly I suspect due to one member of staff.

10. april 2026
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Ogilvy & More ~ Curators of Taste-logo

Besvarelse fra Ogilvy & More ~ Curators of Taste

Dear Christopher,

Thank you for your review which we take very seriously. I am disappointed to hear that your order took longer that we might both have wished and that drinks were delayed. I’m also grateful for you bringing the matter of the mobile phone to my attention; this is not in line with company policy and we will ensure this is addressed.

My hope is that a visit to Ogilvy & More is the highlight of our customers’ day. We will use these points constructively to help us achieve that aim.

If you would like to email me with any other thoughts please do so using the contact form on the website and should you return, please ask to speak to Fiona or me.

In the meantime, thank you again.

James

Bedømt til 2 ud af 5 stjerner

Yes beautiful location

Yes beautiful location, lovely inside and outstanding drinks.
But, the owners dog (although lovely), 25was allowed to run free inside and outside front of premises which I had no problem at all with. The dog defficated on the pavement outside, Staff were totally unaware, so I told them. Now if the mess was dealt with straight away, I would not have a problem, it wasn't, and unfortunately the pavement became quite a mess!
So yes, keep your dog inside restaurant, it is lovely and maybe in future be more responsible?

25. oktober 2025
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Besvarelse fra Ogilvy & More ~ Curators of Taste

Dear Mark - Thank you for this. Having discussed with the member of staff on duty, it seems they misunderstood you and thought you were just kindly informing them that the dog had gone outside. Apologies for this and of course the immediate action should have been to address the situation. We are delighted however that you enjoyed the rest of the experience and your drinks and we hope to see you again soon. Thank you again and apologies.

Bedømt til 5 ud af 5 stjerner

Sushi platterWe ordered the mixed platter of sushi…

We ordered the mixed platter of sushi for my daughter‘s 18th, although it’s quite expensive it was amazing quality and beautifully presented. A real treat for a special occasion.

20. april 2025
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Besvarelse fra Ogilvy & More ~ Curators of Taste

H Katie, We are so pleased that you enjoyed your sushi and thank you for taking the time to leave a review.

Bedømt til 2 ud af 5 stjerner

Slow and abrupt service and no menu readily avable

We visited the Sherborne store today, market day, hoping for a light lunch. Although there were many staff only one seemed to be taking orders so service was slow and the female was somewhat abrupt.

We were unfamiliar with the store and no menu appeared to be available so we ordered two sliced of sponge cake and hot drinks. The two slices we cut for us and they were very different in size, one being at least 20% bigger than the other but we were charged £4.25 each. The cakes arrived first at our table first, long before the coffee and tea. Seeing a few other customers with what looked like main meals we asked if there was a menu. These were then provided. As neither my wife or I liked the cake we decided to get a main meal else where and hope for better service to go with it!
We achieved this nearby!

18. maj 2025
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Besvarelse fra Ogilvy & More ~ Curators of Taste

Dear Malcolm,

Thank you for sparing the time to leave a review; we take all feedback very seriously indeed.

We operate a system whereby customers order at the counter but following your comment, we have made an effort to communicate this better. At the time of your visit menus were available at the counter; we have since had table top copies produced to further improve customer awareness.

The communication from the team should have cheery and helpful and yes, we would generally serve drinks ahead of food; we can only apologise that someone fell short on this occasion.

With best wishes.

Bedømt til 5 ud af 5 stjerner

Fantastic!

A must visit! Such delicious food and wine, surely the best in Sherborne plus a wonderful array of homeware for some great shopping. Thankyou Ogilvy and More, I will definitely be returning!

18. februar 2025
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Bedømt til 1 ud af 5 stjerner

Paid but no goods delivered

Regrettably I placed an order with this company for a Hamper to be delivered to Bath, before Christmas. The money has been taken from my account and the Hamper has still not been delivered. Assurances from James at O&M that things would be resolved have come to nothing and it would seem that they have now stopped communicating.

27. januar 2025
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Bedømt til 5 ud af 5 stjerner

Great Venue for a Meeting

We recently held a meeting in O&M’s meeting room. Right from the beginning of the process the communication was excellent. Our experience on the day couldn’t be faulted - nothing was too much trouble for James and his team. The refreshments were delicious, including a buffet lunch.

9. januar 2025
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Besvarelse fra Ogilvy & More ~ Curators of Taste

Helen, Thank you so much for leaving a review and for choosing to host your meeting in the Turing Room here at Ogilvy & More in Sherborne. We were delighted to hear that all went well and look forward to seeing you again in the future.

Bedømt til 5 ud af 5 stjerner

Had a delightful time at Ogilvy & More…

Had a delightful time at Ogilvy & More last week. The coffee was perfect and the salad was not only beautiful to look at but was absolutely mouthwatering. Feel so lucky to have such a gem in Sherborne! Service was brilliant and the atmosphere was great. Will be going back many many times!

29. august 2024
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Bedømt til 1 ud af 5 stjerner

Lots of promise but disappointing

Lots of promise but disappointing

We booked for lunch and asked a question about the menue but never got an answer until we got up to leave and paid for our tea which was about 20 minutes

The Waitress had walked past us 2 or 3 times with out giving us an answer and I really felt ignored

Service needs to be genuine and consistent

It will be a long time before I think about going back as we are blessed with some amazing places in Sherborne

Such a shame

31. august 2024
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Besvarelse fra Ogilvy & More ~ Curators of Taste

Good morning Lindsay,

Thank you for sparing the time to leave a review. As you can imaging it is as disappointing for us to hear this as it is for you not to receive the customer service that you should expect.

It would seem that on our busiest day to date, there was some increased pressure on a relatively new team and I am really sorry that your customer experience fell short of that which you should expect and that we seek do deliver. It is our aim that a visit to Ogilvy & More should be the highlight of your day.

Both positive and negative comments help us review our systems and processes and we will seek to address this recent shortcoming through some procedural changes and staff training.

In the meantime, we would be delighted to see you again in order to make amends; please contact us directly on 01935 726 174 to arrange.

With best wishes,

James

Bedømt til 5 ud af 5 stjerner

Perfect in every way

James and V are so professional and welcoming. If you like excellent quality, fine wines, delicious food/coffee and superb service this is the place for you! Just perfect in every way. Thank you so very much for a lovely anniversary treat. Great to meet Walter and Biscuit too! We will be back xx

16. august 2024
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Besvarelse fra Ogilvy & More ~ Curators of Taste

John, Always a pleasure to see you and thank you for sparing the time to leave this review. Best wishes. James

Bedømt til 5 ud af 5 stjerner

Service beyond compare

A man walks into a bar... no it's not a joke; just a shock at how amazing the service here is. Ask for something not on the menu and the team bend over backwards to assist.

Michelin guides used to give 3 for a place worthy of making a special trip. This is one such place.

9. august 2024
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Besvarelse fra Ogilvy & More ~ Curators of Taste

This is so lovely to hear and great to meet you. Delighted also that we could help you out in your moment of need... We will re-stock Sir!

Bedømt til 5 ud af 5 stjerner

Outstanding

A real cut above! Classy & fabulous. Delicious coffee, scrumptious pastries & excellent service.
Our new favourite place!

9. august 2024
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Besvarelse fra Ogilvy & More ~ Curators of Taste

Thanks you so much for visiting us and for taking the time to leave a review. We really appreciate it and we look forward to welcoming you again soon!

Bedømt til 5 ud af 5 stjerner

Above and beyond customer service ..

Above and beyond customer service ...
Would highly recommend and will definitely use again. James super helpful and really cares. In these times of poor customer service, this business shines and deserves to do really well :)

27. november 2023
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Besvarelse fra Ogilvy & More ~ Curators of Taste

Thank you Jane. We enjoyed working with you and we would be delighted to help you again in the future. Thanks also for taking the time to leave a review. 🙏🏽

Bedømt til 5 ud af 5 stjerner

What a delightful find this is!

What a delightful find this is. James could not have been more helpful and charming with my order. He even called me to check the details as they were Christmas presents for friends and clients. Excellent customer service and great feedback from the recipients. Will absolutely highly recommend.

15. januar 2024
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Besvarelse fra Ogilvy & More ~ Curators of Taste

Thank you for your feedback and for supporting an independent business. Always delighted to help with bespoke requirements and so pleased your friends and clients enjoyed their gifts!

Bedømt til 5 ud af 5 stjerner

Excellent Service

Excellent Hampers, a really special gift for our corporate associates. Feedback from clients confirms that the contents are "delightful" and "luxurious". The personal service of Ogilvy and More makes them the choice of service provider for us.
Professional Jockeys Association

21. december 2023
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Besvarelse fra Ogilvy & More ~ Curators of Taste

Thank you Marie,

We are delighted to be associated with the PJA and thrilled that the recipients have been pleased with their gifts.

Thanks again,

James

Bedømt til 5 ud af 5 stjerner

Christmas Hampers

Once again Ogilvy have excelled in choosing and delivering first class hampers to my family in time for Christmas, outstanding thank you. A quote from my sister "you (Meaning me) know exactly what I like from the gin to the lovely choices of cheeses, thank you so much"
I live in New Zealand and have family and friends in the UK. By choosing Ogilvy it’s stress free and they have a great selection of great food and drinks. I will definitely be using Ogilvy’s in the future.

Thank you so much

24. december 2023
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Besvarelse fra Ogilvy & More ~ Curators of Taste

Thank you Martin, We really enjoyed working with you again this year and are so pleased that your friends and family enjoyed their gifts. Thank you for your continued support!

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