Ogilvie HomesAnmeldelser 

As we approach 2 years in our Ogilivie home we have been chasing snagging work. This includes simple thing like attaching skirting board to the wall where there is a gap. Ogilivie attitude to this and half of our snagging is for us to take snagging problems up with the warranty provider. This is highly disappointing and shows the general attitude from the head of customer care manager.

Second review and sad that this is a negative one which has resulted in a complaint escalation to the New Homes Ombudsman.
Issue with our screed not binding to the sub floor on the full lower level of the house, or the amtico flooring binding, so was constantly clicking. Several visits from several tradesmen and site managers that I had to put around work that didn't go ahead due to lack of planning and coordination and trying to do a quick fix.
We were told the work to renew the screed and floor would be 3days and I would still have full use of my home and utilities. From every tradesman that attended our home asked when we were being moved out and accommodated elsewhere. I run this past Ogilvie and was advised this would not happen as not needed.
Due to me having a brain tumour, I need access to my home to work and to access utilities regular, including for shirt naps during the day at times with extreme fatigue. Basically Ogilvie had no plan, we had to be out if the house all day for five days with no access to any utilities or able to eat in the house with thick layers of screed dust. We were not allowed in the house until the screed was dry so didn't get in until 10pm one evening and confined to the bedroom. No support for us and no care from customer care, I say care loosely!!
I had to demand the property was cleaned. Custom made full length curtains left in place to get thick with dust. Every part of the house was filthy.
As if that was not enough, they then laid the wrong floor which we are now left with as no one even willing to discuss their mistake and I was told " we hoped you wouldn't notice!" Still no conversation around it.
This was such a traumatic week that I had to attend my GP. Then the customer "care" manager came to my house with a bottle of champagne asking how much i was looking for as a financial redress, which they later refused.
We love our house and are very happy here but this experience is so disappointing and saddening for us but glad it us over now and the complaint is now being taken seriously.
Hoping we can just enjoy our house now without this type of stress. Again, very disappointing to be writing this.

Once again. Maintenance problems.
The grass Infront of our house, communal areas are a disgrace. We have contacted maintenance to get this rectified about 4 times. Each time we have been told "will be there tomorrow".
The grass across the road was done on one day, next day another part was done, bearing in mind they on same road. Still verges (in front on my house) still not done. Again email stating "will come tomorrow"
Obviously "tomorrow" means nothing. Take responsibility and do the job. You take it money for the purchase, then ignore persisting problems.

At Drovers Gate Crieff
Last year I had a French drain put in at the bottom of my garden, due to squelchy mud water heard and sinking small area.(2 other neighbours also had French drain added)
This year it got worse I contact CS manager and the SM and a project manager came to check it out.
SM was fine,
Project manager Norrie was arrogant. dismissive and uncaring.
I then heard "there is mo problem of the site being build on a flood plain, and don't listen to the local, 50plus years knowledge!!"
I subsequently sent a SAR for all information relating to me!!
Ogilvies should learn the customers know a lot can research more and will take it further
We are not just a CASH COW for them
Yes we need a house
Yes few older houses available
Yes the rest of my new build is lovely

If I could give zero stars, I would.

Avoid Ogilvie Homes at all costs. My experience has been extremely disappointing from start to finish.

The main issue has been the boundary wall. The pillars they want installed on the inside of my garden appear to be little more than stuck on with cement rather than being properly built into the wall structure. This is a major safety concern for us as we have young children and animals. Over time, if these pillars come loose, there is a real risk that one could fall and seriously injure a child or pet. Despite raising these concerns multiple times, they have continued to insist this is acceptable instead of addressing the issue properly.

The stress of constantly having to fight to have these concerns taken seriously has had a real impact on our mental health. As parents, worrying about the safety of our children in our own garden is something no family should have to deal with, especially after investing in a new-build home.

The overall finishing throughout the property is poor quality and feels cheap, with workmanship that falls far below what you would expect from a new-build home. The kitchen quality in particular is very disappointing.

To make matters worse, we have now been living in the property for 2 years and the stretch of road outside our house still has not even been properly tarred. For a developer of this size, this is completely unacceptable and shows a lack of care once homes are sold.

Whenever concerns were raised, I found the company dismissive and intimidating rather than helpful or professional, which came across as bullying behaviour.

Overall, the workmanship, communication, finishing quality, and customer care have been unacceptable. I would strongly advise anyone considering buying from this company to stay well clear.

From reservation right through to completion, my experience with Ogilvie Homes has been really positive. The sales representative was approachable, helpful and kept me well informed at every stage, which made the whole process feel straightforward and stress free. Any questions I had were answered quickly and clearly, and nothing felt like too much trouble.
The aftercare service has also been very good. Any minor issues were dealt with promptly and professionally, giving me confidence that they genuinely care about their customers even after the sale is complete.
Overall, I’m really happy with the service I’ve received and would definitely recommend Ogilvie Homes to others looking to buy a new home.

Love our new home at Millside, Stanley. Quality of the build is great, small snags that have been fixed in a timely manner. Good selection of options when buying brand new.

The home is wonderful, and Ian our site manager has been absolutely brilliant, can't do enough for us and very friendly.

Only thing that's brought my rating down has been contact with sales office/customer care being quite difficult and I feel like I'm always having to chase things not being done. It would be nice if I was contacted as a courtesy to ensure jobs have been finished and to check we are happy with things. Still a few things not fixed after having lived here for 2 months.

Over all however we absolutely love our home and would do it all again.

Our first impressions of our new-build home were very positive. The layout is excellent, the rooms are spacious and practical, and the plot is well positioned within the Drovers Gate Development. Everything seemed to be going well, right up until moving day, when payment was made. Unfortunately, the experience since then has been extremely disappointing.

More than 18 months on, several defects and snagging issues remain unresolved, which is disappointing for a brand-new property. The en-suite bathroom window still leaks, and recently, despite being fully closed, water was running out of the plasterboard wall and onto the inside sill. The MDF sill is swelling, and even after wiping it three times that evening, water continued to line the sill - a problem you should never expect from a closed window in a new home.

There are also ongoing issues with the patio doors. The sashes were marked before we moved in, and although a “plastic surgeon” attempted repairs, this eventually wears off and the imperfections re appear, leaving the doors worse than before. The builder only wants to send out the plastic surgeon, which is clearly just a temporary repair and cannot properly resolve the issues. The frame may not have been screwed in correctly, and the doors are not hung straight, allowing a noticeable draught even when closed. The damaged patio-door sill, temporarily filled before move-in, has deteriorated again, leaving the area unfinished.

Both the front and rear doors also have ongoing issues. The front door was marked on installation and has glue residue around the inset window, while the rear door was scratched and marked during the build process. These visible defects further detract from the home’s overall appearance and reflect elements of the build that appear rushed or unfinished.

The driveway has also been a persistent issue. It was poorly laid from the outset, causing large areas of water to pool whenever it rains. Contractors have now re-laid the driveway three times, yet the problem continues. After the most recent visit, we were still able to slide our fingers down the side of the block paving, a clear indication that it remains incorrectly installed.

Scheduling remedial works has added further frustration. For issues that have been addressed, each required lengthy delays, multiple visits, and persistent chasing. Dates are often provided with no specific time slots, leaving us expected to remain available for the entire day to accommodate contractors. This has caused significant disruption to work and family life and adds unnecessary stress to an already challenging process.

It is hard not to feel that tight deadlines and cost pressures during construction have contributed to many of these problems. Taking a little more time to complete homes to a higher standard — even if it slightly increases costs or extends build times — would likely reduce snagging, minimise post-completion issues, and lead to far happier customers. In the long term, this would strengthen the builder’s reputation and improve trust.

We genuinely hope the builder takes these concerns seriously and completes the outstanding repairs so that our home finally reflects the quality and finish we were promised when we purchased it.

Builders from hell

We were so excited to move into our new home at Drovers Gate in May, unfortunately after signing on the dotted line they moved the sales manager to another site and the new one pleaded ignorance about everything! Very annoying, however that was just the start of what has been a very frustrating, stressful time.
Ogilvie will do anything they can to get out of snagging. I really thought I was going mad until I read the other reviews and see they play the blame game with other home owners.

My fence wasn’t straight, the fencers came round and said that it hadn’t been erected properly (wrong screws/nails) and pointed out that the posts were loose because of the soil and was told they needed sign off from Ogilvie to reconcrete…
Heard nothing so managed to grab the Site Manager. He blamed the problems with the fence on me/my contractor (I got paving done), saying we had taken down the fence! Just stop playing the blame game Ogilvie and sort out the issues! Stop talking to us like we are stupid, I don’t know how you sleep at night.

Edited to add that after my review Ogilvie Customer Care team got in touch to discuss the issue and it has since been fixed. Lets see about the other snagging issues!

Painful experience in simply trying and still trying to get my property without snagging.

At Drovers Gate, residents and collaborating together to go against the house builder..

Overall we have got decent value for money with our Ogilvie home.

The business model for Ogilvie is perhaps aimed more at value rather than being focussed on a premium market. If you are looking for a premium offering then perhaps go for a more expensive house builder. I would say Ogilvie sit in the middle somewhere between premium and cheap.

There were a number of snags which did take a bit of time to fix but generally Blair and his contractors were helpful and tried to help where possible.

We had a fairly major issue with one of our windows and a leak which has taken some time to resolve. However having met with Blair and discussed this a number of times we have now got a solution in place.

Having read other reviews I can see how some might be frustrated and others are delighted, it all depends on customer expectation and how lucky you get with snags etc.

I would still say we have had good value on the purchase as a whole. The price paid reflected the quality and finish that we got.

The lead up to our move in was a bit of a concern with Ogilvie, where we felt that individuals were not overly helpful or communicative about our move in date and several other things. However, since moving into our new build home we have been very happy with the service from the Ogilvie team. In terms of communication, Melissa has always been outstanding at replying to any queries or issues that we have and has always ensured that these things have been resolved very quickly with the appropriate contractors/tradesmen. Daryl has also gone over and above to look after us since moving into our property- on several occasions!

When we first came to the development, Lisa was very helpful with information about the development. We asked viewing and reserved our property with her.

When it came to making our internal choices both Lisa and Scott were brilliant, we sat down, with no timescale, we didn’t feel rushed making our choices, they gave us their opinions on things and what was best to spend our money on.

As the move got closer we were kept in the loop as per all the dates and times of the move.

The house itself is beautifully finished off, Ian (site manager) and his team have been great, nothing is too much hassle, we’ve had no major problems.

Our development is Millside Park, Stanley.

Would highly recommend, as all the staff we’ve dealt with are a credit to their employer.

Moved in to our new home in Stanley and very little snagging and any we have had were rectified quickly. Build quality really good. Site Manager really helpful and the rest of the team helpful and friendly.
Would recommend an Ogilvie Home

Ogilvie have been very accommodating and always able to work around our problems at their own risk / cost.

We were allowed several reviews of the property once constructed when liaising closely with the site team and sales.

The site team are very professional and have always been polite around our children and neighbours. It is never easy working on a live construction site amongst residents.

Thanks to the upper management also who during negotiations took the time to meet and discuss items with us to ensure we were happy with the solutions.

Visitors have been impressed by my new build Ogilvie 2-bed property in Stirlingshire. Architects have made efficient use of space. Overall quality is good, and snagging issues have been dealt with effectively.

Like others we have been treated poorly by Ogilvie and they have tried to silence us while blaming us for the faults with our home.

After giving them hundreds of thousands of pounds, they left us with nothing but false hope and empty promises.

We have spoken to the head of the FaceBook group and send all of our corresponded with Ogilvie and given permission for our story to be told!

Ogilvie are actively trying to silence hundreds of us, their own customers, with stories they don’t want others to know.

But every review they take down, they will have to justify to the media, as we can prove our reviews and stories are real!

Join the FaceBook group and reach out to the incredible team of people making our voices heard and allowing us to talk our stories and no longer suffer in silence!

Lead up to move in was great, few months later we were forgotten about. customer service team are ok, needed to escalate some issues and am still no further ahead. customer service management make you feel stupid and are insulting, telling you to sort issues yourself. I have doors that won’t close, gaps in my walls and am ignored or insulted by the customer service management man when I do call.