Officeworks Anmeldelser 

A hideous experience in the store yesterday trying to buy a laptop. There was an advertised special and yet the staff told me they didn't have the laptop advertised. I wish we didn't step in there.

This was O'Connor, WA.

This doesn't refer to a purchase BUT I tried to ring Office Works today, Warana & Maroochydore Stores on the Sunshine Coast and only got a recording, couldn't speak to anyone at either store and basically a message saying I had to go to the store to check if they had stock otherwise look online......... biggest problem as I have found in the past is that the On Line stock is never up to date. Have gone there many times to find when it states on line that they have stock when I go there NO STOCK !! Why should I waste my time and petrol when a simple phone call will give me the answer !! Most extremely poor customer phone service I have ever experienced. I could be wrong but I do not know of any other major LARGE RETAILER that does this. How to turn people away from your business.

I went to pick up some office supplies, but I was disappointed when I left. One of the chargers I purchased stopped working after a week, and the equipment quality wasn't quite excellent, and the prices were a little high for what I got. tried talking to the staff but i was told it was my fault like i barely used this charger quite annoying

I have lodged a formal complaint. I went in to do 4 photocopies black and white 30 pages and wanted just plain black front and back cover and spiral cheap binding for 3 booklets. Also had 4 colour one page photocopies to do. i was told to come back TOMORROW. they were busy and the ONE PERSON IN PRINT had like 4 huge piles of booklets to do so she couldn't do mine. This was like 3pm in the afternoon on a weekday. There were many staff standing round doing nothing. I asked why they couldn't do simple photocopy. NO they dont work in print. I asked for the manager. Danny. He said the same thing but it went from come back tomorrow to come back in an hour. This Wentworthville store is in the middle of nowhere. No shops to browse around it and is at least a 10 minute drive on a workday from work. Then the girl said she would just run it through the photocopier for me. I said thank you and that I would browse in the shop as there was other stuff I wanted to buy. So I went to look at the KEYBOARDS. The coloured clicky ones you usually have on display in other stores. I had wanted to buy one for ages and had a gift card to use. No such luck. Not only were there NONE on display but they told me there is no way they can even open a box to show me what they look like. They had no keyboards on display. Just a bunch of EMPTY BOXES!! I walked off from that section in disgust. No she can't show me one as she cant open a box! How does this shop sell anything. Anyway I went back to get my 4 booklets. No they could not be bound today. But the photocopies were FINISHED. So I just took them in disgust and left. How does this store SELL printing and digital to the public. I would have spent at least over $200 that day in the store but there was NO CUSTOMER SERVICE at all. To make matters worse I rang head office Officeworks and lodged a formal complaint. Got a complaint number and was told the AREA MANAGER would call me back and deal with it. I AM STILL WAITING FOR A RETURN AREA MANAGER PHONE CALL! Such bad service. Shame on you Officeworks as Wentworthville Office Works certainly DOES NOT WORK!

Love you guys… Have been shopping with you for years and just gets better.
Thanks so much

⭐️⭐️⭐️⭐️⭐️
Outstanding Service from Mahdi at Officeworks Morley

I had an exceptional experience thanks to Mahdi at the Morley Officeworks store. From the moment I approached him for help, he was attentive, knowledgeable, and genuinely eager to assist. He went above and beyond to make sure I found exactly what I needed — and did so with a calm, friendly attitude that made the whole process easy and stress-free.

It’s rare to come across customer service that feels both personal and professional, but Mahdi delivered both seamlessly. He clearly takes pride in his work and cares about the customer experience. A real asset to the team!

Thank you, Mahdi — I’ll definitely be returning because of the great service you provided. 👏

I visited the Penrith store on Tuesday, 24 June, and was quoted a sale price of $747 on a laptop as part of their EOFY promotion. The staff member confirmed this price would remain valid until 30 June.
When I returned on Thursday, 26 June, the same laptop was priced at $797. Unable to locate assistance in-store, I contacted them online regarding the price discrepancy. Their response indicated they would not honour the previously quoted price, with a consultant claiming this “couldn’t” be done. Of course it could be done - they’re just unwilling to stand behind what their own staff promised.
As a repeat customer over several years, I found this lack of follow-through on their staff’s commitment disappointing. The dismissive response to a legitimate pricing concern suggests poor internal communication and customer service standards that don’t align with the loyalty I’ve shown this business.

Mackay Store Rockstars!!!
Huge shout out to Ashanti for stepping out of her comfort zone to offer help on a new product that hadn't fully rolled out in store. You were so helpful, kind and patient with my questions and went above and beyond to make sure I was kept updated as you gathered the items I was looking for, from stock that was still being processed for store display.
Also, Gearom gave me important information I'd missed about an upgraded product I wasn't sure of and gave me the word on different choices and their features, for what I said I needed.
Thanks to you both for your awesome, respectful, informed and very personalized service, on a rare big investment for me.

Abosulte no customer service call the store and its ring a ring a rosie. Had a laptop in for a warranty repair they had it for almost 4 weeks. No updates had to go to the store and they already had received the laptop back. No service docket repair details either. Rather than fix the issue which i provided details of they wiped my PC. Luckily i had this backed up i took the repaired laptop to my IT person he could not refresh my laptop and identified a failed SDD that i now have to pay for. I cannot talk to anyone directly about this at office works and have to go down to their store. What a farce

Officeworks and Team Global Express
What a fantastic lack of service!!!! You should be ashamed.
1 - ordered two pull up banners from Officeworks on Jun 12th, after paying and confirming my order, I received an email letting me know that my banners would be delivered on June 19th...
2 - June 19: I wait and receive nothing. I call Officeworks and there an employee tells me, "oh no, these take at least 7 to 10 days", your package will be delivered on Tuesday next week (24th) - today
3- Today - still waiting but it seems that the packages have been sent (somewhere) for shipping to me on the 20th June (yes, that is one day after the day they were supposed to be delivered). I called Officeworks to check: "oh no Sir, you have to call Team Global Express and I called them and... guess what: "oh no, you have to call Officeworks" .
4 - Results: very bad impression from two companies I will never use again and wasted money since I will probably not get the banners on time! Thank you for nothing Officeworks

Bought a bookcase and put it together , the quality was horrendous , and the chipboard was woeful , whole bookcase was so flimsy it couldn’t hold many books And started to seperate , only good for landfill , disappointed and will never use or recommend Officeworks

I had a really good experience at Officeworks Garden city / mount gravatt. Kira who helped me with printers cables and ink was amazing.. highly rate this man ! Outstanding . 😊 it’s been a long time since I’ve had this level of service in a store .

Such bad click and collect service. The point of click and collect is to order your items to save time and have them available at the store to collect. I ordered a day ahead arrived the following day after receiving my email my order was ready. Only to find only one part of the order was there and the other part integral to the operation of the first part was not there. I was then told they cannot refund it credit or return the item due to not being there and I had to pay more money to buy an alternative item as I needed on that day. It gets worse! To get a refund or credit I the customer have to ring their 1300 number to get things sorted and as its a weekend I have to wait until Monday! Seriously bad customer experience!! Office works needs to take some trainng on CX from Bunnings! Get it together guys! Its the 21st century and you're still not up with the CX game!

The Officeworks rating should be higher!! I've ordered from Officeworks a few times when I haven't had the time to visit in-store. The delivery is so fast and accurate - you can even select your own delivery dates.

On the few occasions that I've had an issue with an item, Officeworks has always been so quick to fully resolve the issue. I really appreciate the customer service from Officeworks.

I needed to call a store near me (actually I ended up calling THREE!!!) and every single one of them no longer answer the phone - they all tell you to go on line and talk to their chat bots....
I was trying to call to find out if they stocked a particular item (eg. refurbished mobile phones !!!) but their message told me to "visit the store". Well guess what - you can stick it where the sun doesn't shine and I'll take my business to JB Hi Fi who do include this info on their website.... you started out as a legit business - and progressively have ended up as one of the worst customer service experiences I've ever encountered....

Laptop has gone missing, no meaningful tracking info available and no idea when actual delivery will be made. Hard to comprehend this poor service from a company as big as Officeworks.

Office works Blacktown was an awesome experience. Nathan was a jem helping us choose the right product with great advice and impeccable customer service

Office works sells Cannon pack of 5 printers for cli-681 for $200. A differnt pack with same products from Ink Station costs $113 delivered. Yes different packs but the same products inside.

I asked for information about the Kindle reader. I was told they only sell the product but don't know how it works. I asked if anyone else could help, but just got a shoulder shrug. Also told to google it. I was hoping to receive better customer service.

Dear Officeworks Team,
I am writing to express my disappointment and distress following a recent experience at your Keysborough store.
On Saturday, 12/04/25, my pet greyhound sadly passed away. A close friend kindly had a framed picture made for me at Officeworks Keysborough, completed at 11:27 AM on the same day (please see attached receipt).
On Sunday 20/04/25, we noticed that the picture inside the frame had shifted and dropped down. By the following day, 21/04/25, it had moved even further. We attempted to open the back of the frame to adjust it, but found it very difficult and were concerned we might damage it.
As you can imagine, the loss of our pet has been deeply painful. Seeing her picture like this, out of place and poorly presented, has added to our emotional distress.
On Monday evening, 22/04/25 at around 6:30 PM, I brought the framed picture back to the Keysborough store for assistance. I explained the situation to a staff member named Poppy, including the sentimental value of the picture and our difficulty with opening the frame.
Unfortunately, the response I received was quite upsetting. Poppy told me I could have fixed it myself.

She then fixed it and when returning it to me she suggested I use a card to open the frame.

I explained that if I had been able to do so, I would have — but that the emotional weight of the situation made it particularly difficult for me.
Her comment came across as insensitive and dismissive, especially given the circumstances. It also seemed she was implying that the issue was my fault. Given that this frame was put together by your team, I believe it should have been secured properly from the start.
I was not expecting to be made to feel worse during an already difficult time. A little more empathy and understanding would have gone a long way.
I hope you will look into this matter and consider providing further training around handling sensitive customer situations.

The picture in the frame holds great sentimental value for me.
. I am seeking an apology for the way I was treated, as well as assurance that measures will be taken to improve staff training and customer service in the future. I hope to see a commitment to better service so that no other customer has to experience what I did. I look forward to your prompt response regarding this matter.