Officeworks Anmeldelser 

Disappointed and somewhat dishonest. Officeworks offers a 5% price beat. The lady was not helpful and felt like she was trying to get out of it. I was trying to buy an iMac where Amazon.com.au was showing it at $2740 and Officeworks had it at $2947. First the lady said she couldn't find the Amazon listing. Then she found it and said that her systems didn't allow for that specific colour to be matched. Then she said the Amazon listing did not have the model # listed, so they cant match it. After holding for over 30 minutes just to speak to someone, this was disappointing.

Purchased a laptop and in 1 month had problem of freezing and shutting down immediately. Tried to get refund but got told only repair is possible. Told off to contact the manufacturer and they can choose what remedy to give me. Never dealt with such pathetic retail before. Absolutely horrendous.

I attempted to create an account online and continually received the message "We're having trouble creating your account. Try again in a few minutes".

Apart from the error telling me NOTHING I then spent the next 20 minutes trying different emails, making sure there was no firewall or VPN settings on and still no success. Still no explanation either.

I then spent another 20 minutes on the phone WAITING for support to answer with no success. Clearly they DO NOT want any business. Had enough ... I'll go to other competitors.

Refund I drove to the closest Office Works Store to buy a couple of mice for the computers but when I returned home I found because they are Bluetooth only and would not work with my computers do researched on computer which was the best to buy and why these didn't work went back the next day to exchanged for 2 dearer ones just find out she told that they don't exchange because 1 was opened and I said you need to open one to make sure it's works so I exchanged for the dearer ones just to come home and find that she only refunded 1 not 2 plus my gift donation was not happy but did not feel like having to drive back again just to tell them that they stilled owed me money so this is a warning to people IF YOU BUY AND REFUND BACK PLEASE CHECK YOUR REFUND MONEY NOT GOING BACK AGAIN will order somewhere else even if I have to wait.

Despite the fact One Pass saying that items can be returned within 365 days to any office works store. Office work is saying that electronics items are excluded. It is not mentioned in one pass terms and conditions.

Quite disappointed.

I ordered a printer for pickup-the website said it was available for pick up and to expect an sms the next ... But there is no tracking information, I could not raise anyone at the branch (one phone option had been disabled, and another does not exist.) I finally got to corporate complaints, only to be told that it is still in the warehouse. I run a small business from home, but that doesn't bother them.

Placed an online order for photos, mug and keychain. Each time I was told my order was ready to be picked up, it was only for one product at a time. I was told this is because each product comes from a different supplier, however, I drove over 40 mins each time! I also tried contacting the store prior to picking up each order, but no customer service picked up at Loganholme branch.

Track and trace through Star Track was good (when I was finally given the tracking info from the customer support call centre- despite store staff telling me they couldn’t provide this info ) I was told see when orders had arrived. However, when orders arrived at Loganholme QLD facility, I was told they weren’t ready for pickup. Staff also said they didn’t know how to give updates on products and were unable to track products!

Frustrating service. Will not be doing customisable products through them again. Save yourself the headaches.

What is the point of listing a phone number for individual stores in Sydney if there's no actual way to speak to a person in the respective store?

I've had to visit 3 different OW stores this past week, where the website shows product availability but 2 out of the 3 times they couldn't find the product.

I wasn't actually sure if this was a scam company or if they're just trying to steal money from me? I thought I'd bought a Samsung tablet for a child's Christmas present from them. It was advertised for sale and I bought it online in the usual way. I then get an email from them unilaterally cancelling the order from their end. They've also kept the money which I thought was strange behaviour from a legit company. 'Customer service' is an AI that promises a human operator will get back to me (weeks ago)...

I ordered a TV on line during Black Friday sales. The TV was not delivered on the assigned day. Phone calls and requests to let me know the new delivery date were ignored. I got no real assistance from either Officeworks or the Transport Company who each blamed the other. I ended up cancelling the order as it just got too stressful. Also had to follow up numerous times to get the refund raised. Terrible experience that will stop me or my friends and family from ever using this company again.

Wandering in with no skill at all on how to run the machine, I threw myself on the mercy of young Joseph who knows more than I'd ever seen. He tweaked the images on the screen and formed them up so well. Shortly I had my set of Christmas cards with funny stories to tell. Here's to you young Joe with admiration for a job well done. You should go far in your chosen career when you can make work into fun.

My order is missing and no one can help. Shop girls referred me to 1300 number (which is impossibly hard to find!) and customer service also don't know where it is.

On hold for 25 mins to get no resolve. Surely they should be calling and chasing up, not me? It's their network that is the problem.

Over and over again, I've been let down by Officeworks. I ordered a simple A-Frame sign that has been lost somewhere in the process. Despite numerous calls, nobody can give me a firm delivery date, and it is now two weeks overdue. They may seem cheap, but if you are running a business, this ends up costing you.

Price Match is not as advertised. Officeworks $199 - another company $130 - Price Match should be $123.50 and was told this on the phone with Customer Service person. Credit Card charged $149.65 and no order confirmation number provided via email or in my account on the webpage.
Recontacted the 1300 number to find out what/why/how - to be told they will cancel the order and reimburse my money. Still no email confirmation or reimbursement. What kind of company has Officeworks become? unable to speak to a person in Australia, phone numbers for individual stores ring and an automated message tells you to go to the webpage - no one can talk to you from a store?

Manager laughed when I said he had ruined a 60th birthday gift ordered Thursday now Monday 2pm - cannitbtrack to see when it will arrive meanwhile I drive 30 mins for school pickup then they say I need to go back to collect when it arrives!!! Then 30 mins back with child - absolute terrible customer service
I will say one staff member Jada was fantastic and did what she could within the system honestly no wonder people shop on Amazon - so much for supporting local

Made an online purchase product arrived damaged. I informed of this and was offered a refund but no refund on the delivery fee delivery cost varies 20-30$ per item. Basically if I wanted the item I need to create a new order and pay another 20-30$ for delivery. I think it is terrible to ask to pay considering the item arrived damaged upon delivery. Buyers beware.

I was advised by a staff member at office works on what toner to buy for my printer. I took the model number of the printer in and showed them and also showed them an identical printer on their displays.
The toner was a standby for my daughter doing law exams at uni.
When she went to replace the toner it wouldn’t fit. I was advised to get the wrong toner by the staff member at Kotara office works.
I took it back and they refused to replace it as they said it was my fault and also I had opened it. Well you do need to open it to use it. They also said it was longer than 30 days that I had it and as I explained it was a back up printer.
It is their fault that my daughter went into a fifth year law exam with not all of her notes due to the incorrect toner they sold to me.
I rang the manager of Office works Kotara and I believe his name is Sanjit or something similar and he promised me he would discuss it with a higher manager and get back to me. He is a liar as he has never phoned me back in over a week.
Any kind of customer service you have to deal with with officeworks are not helpful at all.
Considering Office works made over 200 million dollars profit in the last year they can’t even afford to write off a $100 toner which was their mistake selling it to me.
I bought a new toner online at Ink Station. It was postage free , cheaper than office works and easy to choose the toner cassette as they have them listed when you enter the model number of your printer.

I made a purchase on the online store where it stated same day delivery. On purchase it was changed to 7 days. I called the call centre who refused to intercept the order. I have now paid for goods I am unable to use. Officeworks denies that their website was inaccurate and would not even investigate or try to intercept the order.

Ordered an $850 laptop 3 weeks ago with the option for delivery the following day. To this day, I still have no laptop and no money... After calling Officeworks every single day since the laptop was not received, they have given me no information as to what was happening or where the laptop is. Eventually I asked for a refund as I needed the laptop for new staff starting and had to go elsewhere to order it. I was even willing to reorder the laptop and pick it up from a physical store, but of course I couldn't re-order it at the same price - in that timeframe the price of the laptop went up by $150 and they couldn't offer me the same price because their prices change every 2 days I was told. So not only did I not have the laptop OR my money, but I couldn't even repurchase the same laptop. I was told last over a week ago that the refund had been processed and still nothing in my account. I called again only to be told that the refund had not been processed. Sorry Officeworks but your service has been absolutely terrible. No support from the staff and non-existent Management. Something has got to change. I wish I didn't have to sit here and write this review, but it saddens me to see such bad service and they are getting away with it. I hope someone sees this from Management and decides to make some changes.

We needed help to print some photographs from the phone and Jackson came along and was brilliant, very patient and managed to get the prints we needed.
Thank you Jackson so much - we need the photos for a funeral and we were so grateful