Once again a First Class service from Kerry. She always manages to handle whatever requirements we throw at her with good humour and efficiency, resulting in memorable holidays every time. We have use... Se mere
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Se, hvad kunderne siger
Always helpful and go above and beyond to make your holiday great. Nothing is too much trouble will search for holidays and advise accordingly Thank you for super service Kerry.
First time I have booked with OWT. First class experience from all staff especially Kerry. Without doubt they will be the first travel company I will contact to arrange future cruises. OWT clearly ha... Se mere
Virksomheden har svaret
We usually book cruises direct but decided to use Ocean World Travel for our first Fred Olsen cruise after reading reviews on Trustpilot. We spoke to Ryan and he went through the booking with us. The... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Ocean World Travel – Your Gateway to Unforgettable Cruises & Holidays For three decades, Ocean World Travel has been one of the UK’s leading cruise specialists, offering exceptional service and expertise to travellers seeking luxury and adventure at sea. While we are passionate about cruises, our expertise extends beyond the ocean—we provide a wide range of travel options to suit every dream getaway. In the summer of 2017, we expanded our services by opening our first retail travel shop in Chandler’s Ford, Hampshire, allowing us to connect with customers in person while continuing to offer seamless booking experiences online and over the phone. As an independent, family-run agency, we take pride in our personalized approach, leveraging our trusted industry connections to secure the best prices for your next holiday. Who We Are Founded in the mid-90s, Ocean World Travel has remained true to its core values of quality, customer care, and expert guidance. Our dedicated team goes the extra mile to create unforgettable travel experiences, ensuring every detail is taken care of. Whether you're looking for a luxury cruise, a tailor-made holiday, or expert travel advice, we are here to make your journey as seamless and memorable as possible. You can book with us over the phone or online, but if you prefer a more personal touch, visit our shop in Chandler’s Ford—conveniently located near Southampton and Winchester—where our expert team is ready to assist you. Our History Ocean World Travel was founded in 1995 by Michele Dance, who brought years of experience from managing a high street travel agency. What started as a small business quickly gained recognition in the cruise industry, working with esteemed cruise lines such as Fred Olsen, P&O Cruises, Cunard, Royal Caribbean International, and Celebrity Cruises. After 20 years of success as a cruise call center, we expanded to offer a full range of travel services, culminating in the launch of our Chandler’s Ford shop. In 2020, we proudly celebrated our 25th anniversary, marking a legacy of excellence in travel. Today, our hand-picked team continues to embody the same values of warm, friendly service and expert advice that have been at the heart of Ocean World Travel since the beginning. Why We Care A lot has changed over the years, but our commitment to providing the best prices and the highest level of service has never wavered. We don’t just book holidays—we create extraordinary journeys. From selecting the perfect cruise or holiday package to arranging excursions and special touches, we ensure your experience is nothing short of spectacular. At Ocean World Travel, we believe that travel should be effortless and exciting. You’re never more than a phone call or a click away from our friendly team, ready to turn your travel dreams into reality. Let us take care of the details, so you can focus on making memories that last a lifetime.
As a thank you for booking with us
Free champagne & chocolates
Enjoy a complimentary bottle of champagne and chocolates when you set sail from Southampton on most cruise lines. It's our way of adding a touch of luxury to your journey, ensuring you begin your voyage in style. Relax, unwind, and toast to unforgettable experiences as you embark on your dream cruise with Ocean World Travel.
Kontaktoplysninger
132 Winchester Road, SO53 2DS, Chandler's Ford, Storbritannien
- 02380714790
- sales@oceanworldtravel.com
- oceanworldtravel.com
5,0
Fremragende
644 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
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Besvarelse fra Ocean World Travel
Thank you for your kind feedback!
We’re thrilled you experienced excellent service from our team. Your support means a lot to us, and we look forward to assisting you again soon.
Best regards,
Ocean World Travel team
Great company for cruising
Have booked with ocean world before as usual they have been very helpful and always very friendly a great company.
Pauline Conoley
28. februar 2026
Besvarelse fra Ocean World Travel
Hi Pauline,
Thank you so much for your lovely review and for booking with us again. We’re so pleased to hear you’ve found our team helpful and friendly - that’s always our goal.
We really appreciate your continued support and look forward to helping with your next cruise! 🚢
Besvarelse fra Ocean World Travel
Hi,
Thank you for your kind review! We’re so pleased to hear you found our team friendly and helpful - that’s exactly the service we aim to provide.
We hope to assist you again soon with another fantastic cruise! 🚢
Besvarelse fra Ocean World Travel
Hi,
Thank you so much for your lovely feedback. We’re delighted to hear you found our team helpful and patient - we always want our customers to feel fully supported when planning their cruise.
We really appreciate your review and hope to help you again soon! 🚢
Islands and France aug cruise
I have used this company before and received very good service the reps i spoke to came across as being very efficient and this time was just as good, Ryan advised me on several points and enquired with Fred Olsen about one point and came back with a answer within in 15 minutes,
27. februar 2026
Besvarelse fra Ocean World Travel
Thank you for your lovely review and for choosing us again. We’re so pleased that Ryan was able to provide clear advice and quickly get the answers you needed from Fred. Olsen. Our team always aims to make the process smooth and stress-free, so your feedback means a great deal. Wishing you a wonderful Islands and France cruise this August - we’ll be here whenever you need us.
Complicated problem and Kerry worked…
Complicated problem and Kerry worked hard to find solutions for us.
27. februar 2026
Besvarelse fra Ocean World Travel
Thank you so much for your kind words. We’re delighted to hear that Kerry was able to support you through a complicated situation and work hard to find the right solutions. We truly appreciate you taking the time to share your experience and will be sure to pass your feedback on to her.
Ocean World Travel - my experience.
The people are so friendly and helpful that I wouldn't think of looking anywhere else. They are a pleasure to deal with.
27. februar 2026
Besvarelse fra Ocean World Travel
Thank you so much for your kind words.
We’re delighted to hear that you find our team friendly and helpful - that’s exactly the experience we aim to provide. It’s a real pleasure to assist you, and we truly appreciate your loyalty and support.
The Ocean World Travel Team
First Class Company. Highly recommended.
Dealing with this family run Company is a joy. The friendly staff seem to stay forever meaning that we are always looked after by someone we know and have 100% confidence in.
25. februar 2026
Besvarelse fra Ocean World Travel
Thank you so much for your lovely review.
We’re so pleased you value our personal, family-run approach and the consistency of our team. It means a great deal that you feel confident and well looked after.
We look forward to planning your next trip!
The Ocean World Travel Team
Ryan Young was extremely helpful and…
Ryan Young was extremely helpful and provided information very quickly. We will recommend him to friends.
24. februar 2026
Besvarelse fra Ocean World Travel
Thank you for your kind feedback! We’re so pleased Ryan was able to help quickly and efficiently. We truly appreciate your recommendation!
Excellent Service - efficient and friendly
Always very helpful and can answer enquiries quickly and helpfully. Smooth booking process. I've used Ocean World Travel many times and always had a great experience.
24. februar 2026
Besvarelse fra Ocean World Travel
Thank you for your continued support! We’re so pleased to hear you’ve consistently had great experiences with us and that our team has been able to assist you quickly and smoothly each time. We truly appreciate your loyalty and look forward to helping you plan many more trips in the future!
Very helpful
Very helpful, Emily answered all the questions I asked. Very polite.She also suggested the best cabins for us which was really nice.
21. februar 2026
Besvarelse fra Ocean World Travel
Thank you for your lovely feedback! We’re so pleased Emily was able to answer all your questions and help you choose the perfect cabin. We’ll be sure to pass on your kind words to her.
Always so helpful and accommodating no…
Always so helpful and accommodating no matter who you speak to. Thank you 😊
19. februar 2026
Besvarelse fra Ocean World Travel
Thank you so much for your kind words! We’re delighted to hear our team is always helpful and accommodating. We really appreciate your support.
Carrie was brilliant!
Carrie was brilliant!! Im a first time cruiser and Carrie understood my concerns and advised me which type of cabin would be most suitable
11. februar 2026
Besvarelse fra Ocean World Travel
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that Carrie was able to support you on your first cruise booking. Taking that first step can feel a little daunting, so it’s fantastic to know she listened to your concerns and helped you choose the cabin that’s just right for you.
We’ll be sure to pass your lovely comments on to her — she’ll be thrilled! 🚢✨
Wishing you the most amazing first cruise experience, and we can’t wait to help you plan the next one!
Excellent service - as always
I've just booked another cruise with Ocean World Travel and Emily's service was great as I have come to rely on from this company in the past. The thing that sets OWT apart is that you can always speak to the same person and if they are not available you can rest assured they will phone back as promised. Emily provided me with a quote quickly (at an excellent price too) and gave me time to consider my options - no pressure selling - and when I had booked quickly sent a confirmation email. Service really couldn't have been better!
18. februar 2026
Besvarelse fra Ocean World Travel
Thank you so much for such a fantastic review!
We’re absolutely delighted to hear that you’ve booked another cruise with us and that Emily once again delivered the level of service you’ve come to expect. She’ll be so pleased to read your kind words.
We truly believe that being able to speak to the same person, having calls returned when promised, and giving you the time and space to make the right decision — without any pressure — makes all the difference. It’s wonderful to know that this is exactly what you experienced.
Thank you for your continued trust and loyalty to Ocean World Travel. We can’t wait to help you plan many more incredible adventures in the future! 🚢✨
Quick and efficient booking
A very pleasant young man Jordan helped with our booking ,he was helpful and knowledgeable and had answers to all our questions .
9. februar 2026
Besvarelse fra Ocean World Travel
Thank you so much for your wonderful review!
We’re delighted to hear that Jordan was able to assist you with your booking and provide all the information you needed. He’ll be so pleased to know his helpful and knowledgeable service made a great impression.
We truly appreciate you taking the time to share your experience and look forward to helping you with your next cruise! 🚢✨
Helpful and experienced staff
Staff were welcoming and friendly. Such helpful advice given and a range of possible cruises sourced for us
16. februar 2026
Besvarelse fra Ocean World Travel
Thank you so much for your lovely review!
We’re so pleased to hear that you found our team welcoming and friendly, and that the advice and range of cruise options were helpful in planning your trip. We always aim to offer plenty of choice so you can find the perfect sailing for you.
We really appreciate your kind words and look forward to helping you plan your next adventure! 🚢✨
Always very helpful and friendly.
14. februar 2026
Besvarelse fra Ocean World Travel
Thankyou so much for leaving us such kind and positive feedback
Ryan very helpful with the booking as…
Ryan very helpful with the booking as always booked with ocean world cruise a few times really satisfied with yhere service
14. februar 2026
Besvarelse fra Ocean World Travel
Thank you so much for your lovely feedback!
We’re delighted to hear that Ryan was so helpful with your booking — we’ll be sure to pass your kind words on to him. It’s wonderful to know you’ve booked with us a few times and continue to be satisfied with our service. That truly means the world to us.
We can’t wait to help you plan your next cruise adventure! 🚢✨
Good knowledge of the product.
Kerry was very helpful in navigating through the options available in terms of cabins and what to expect. I have never been on a cruise before.
13. februar 2026
Besvarelse fra Ocean World Travel
Thank you so much for your lovely review!
We’re so pleased to hear that Kerry was able to help you navigate the different cabin options and give you a clear idea of what to expect on your very first cruise. Booking your first cruise is such an exciting milestone, and we’re delighted we could be part of that journey with you.
If you have any more questions before you sail, we’re always here to help — we can’t wait to hear all about your first cruise experience! 🚢✨
Carrie Purnell dealt with my enquiry…
Carrie Purnell dealt with my enquiry and resulting booking in a very informative and helpful way.
Knowledge of the layout of the ship was excellent and I look forward to the holiday. It would have been 5* but the chat attempt left me hanging around for 10 minutes during a conversation and just didn't respond.
12. februar 2026
Besvarelse fra Ocean World Travel
Thank you so much for your lovely feedback about Carrie — we’re delighted to hear she was informative and helpful. We’re also really sorry to hear about your experience with the chat function. Being left waiting during a conversation is certainly not the level of service we aim to provide, and we completely understand how frustrating that must have been. Your feedback is genuinely appreciated, and we’ll be reviewing this internally to ensure it doesn’t happen again. Thank you again for taking the time to share your experience
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