Initially poor service. I was under the impression from their website that they would ship using UPS or FedEx so used my physical address to which USPS does NOT deliver. When I saw label being prepped... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They told me they could not ship to my po box and then shipped anyway. They shipped to a completely different state. They basically stole my money. Would not recommend doing business with this company... Se mere
Virksomheden har svaret
First time customer, I ordered the Onyx M/16 life belt pack. Not only was the price less than everywhere else from other Marine suppliers to Cabelas, Dicks, Academy, etc, but with shipping it was less... Se mere
Ordering was pretty painless, until you need to return something. Returns are supposed to be issued 5-7 business days, what a joke, more like a month. Bad to threaten them with BBB complaint and sti... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
NVN Marine is a New York headquartered company that operates 7 warehouses all around the United States. We have over 10 years experience in selling and supporting marine products. And specialized in provide great shopping experience at the lowest prices possible.
Kontaktoplysninger
119 Ludlow St, 10002, New York, USA
- (212) 688-0550
- info@nvnmarine.com
- nvnmarine.com
2,4
Under middel
119 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fish or die
Everything went smoothly price was great will definitely order from here again
15. maj 2022
Uopfordret anmeldelse
Besvarelse fra NVN Marine
Charles hi,
Thank you for your kind review, it makes us so happy.
Best Regards.
Ordered Two Cannon Mag 5 down…
Ordered Two Cannon Mag 5 down riggers.Delivery says 3-5 days, download Shop App to track package.
Have yet to receive a tracking number
Or email.
Opened shop app they also have no tracking number.
Now on Day 6 emailed company three
Times no response.
Next step…
Report to Capital One as fraud
Service Sucks.
30. april 2022
Uopfordret anmeldelse
Besvarelse fra NVN Marine
This situation is not related to us, because we are replyin every email very carefully, but as you know, you are using Gmail as a service provider and not checking the promotions tab.
Please read our reviews to see our service quality.
https://customerreviews.google.com/v/merchant?q=nvnmarine.com&c=US&v=17&hl=en
Product paid for and never delivered.
I placed an order for a hydrolic jack plate and the dual blinker control. I recevied the blinker control in 3 days. It's been 21 days since the order was placed and have not recieved the jack plate. Per UPS only the label was created, product never picked up. NVN marine has been extremely unhelpful, rude, and to this point unwilling to refund my money for a product I am obviously never going to recieve. I would never recommend NVN marine to anyone. The customer service I have experienced is non existant to say the least. They are terrible as a company and DO NOT stand behind their service policies!!!
26. marts 2022
Uopfordret anmeldelse
Besvarelse fra NVN Marine
Michael hi,
As you know we shipped both items in the same day, and you got the blinker in 3 days, normally you must get the jack plate also in 3 days. But UPS lost the package and they were trying to figure it out, before they close the case we couldn't do anything.
Today they closed the case and provide a return and we refunded you too.
We are so sorry about the inconvenience but it wasn't related to us.
Best Regards.
Worked perfect
Got it, put it in my Garmin Echomap UHD 73 and all of the Canada lake maps came up! Awesome!!!
12. marts 2022
Uopfordret anmeldelse
Besvarelse fra NVN Marine
Scott hi,
Thank you for your kind review, it makes us so happy.
Best Regards.
ordered item yesterday expected it to…
ordered item yesterday expected it to take 5 days to get to me . It was delivered in less than 1 day.
11. marts 2022
Uopfordret anmeldelse
Besvarelse fra NVN Marine
Hello,
Thank you for your kind review, it makes us so happy.
Best Regards.
Cannon adjustable rod holders DUAL AXIS
I made my order online and received items within 4 days.
Thank you
8. marts 2022
Uopfordret anmeldelse
Besvarelse fra NVN Marine
Todd hi,
Thank you for sharing your time with us for this review, it's so important.
Best Regards.
Great price on trolling motor
Great price on trolling motor. Free shipping, received 4 days after ordering.
6. marts 2022
Uopfordret anmeldelse
Besvarelse fra NVN Marine
Jesse hi,
Thank you for your order, and time.
Best Regards.
First time shopper on NVN Marine
First time shopper on NVN Marine. Web site was easy to navigate and prices were lowest I could find. Items were shipped the next day & arrived within 3 days. Great job NVN Marine, I will definitely shop here again.
3. marts 2022
Uopfordret anmeldelse
Besvarelse fra NVN Marine
Mike hi,
Thank you so much for your review, it's so meaningful for us.
Best Regards.
Thank you
Thank you,
I purchased 3 Black F-7 Polyform fenders and it was effortless. Everything from online ordering, quick (free) shipping and packaging. I did search around and NVN Marine had the best prices. I will be ordering a few more things
3. marts 2022
Uopfordret anmeldelse
Besvarelse fra NVN Marine
South Beach Yacht Charters,
It's a pleasure to serve a client like you. We will try to do our best always.
Regards.
Very happy
The part came just as I expected and right when they had promised. I was very happy with NVN Marine and will use them again.
2. marts 2022
Uopfordret anmeldelse
Besvarelse fra NVN Marine
Jerome hi,
Thank you for your review.
Best Regards.
Delivered cancelled order/ charged to unapproved credit card.
I ordered a marine autopilot part from NVN, this was my first experience with them. I gave them my Amazon Chase credit card number. Within minutes of placing the order I was contacted by Chase notifying me that the charge had been denied asking if I had placed the order. I said I had but became concerned and decided to cancel it, which I did immediately. Although I received confirmation of the cancellation from NVN I received the following confirmations from they shipped the order. When I followed up with them I was told that it was too late to stop the shipment from going out but they would send me a shipping label to return it, which they did.
In the meantime I noticed that I had been charged for the item, not on my Amazon card that I had given them, but on my Citi Card which I did not give them. How did that happen? (Citi Card is investigating it as fraud.)
I returned the item to NVN on February 7, using their shipping label. It was received on February 9th (I have the UPS delivery confirmation), which I have forwarded to NVN.
I have tried following up with NVN but they have stopped responding.
I see there are positive reviews on this company; however, my experience was definitely negative. Hopefully they will work with me and my credit card company to resolve the issue.
25. februar 2022
Uopfordret anmeldelse
Besvarelse fra NVN Marine
Diane hi,
We cannot know your credit card informations, it's not possible technically. It's your personal information and also we are using Shopify (world biggest ecommerce structure) and these credit card informations are not visible to us (100% secure). You tried to pay with Amazon Pay, but it declined and then you used your other credit card.
And you already know that we are not a fraud company, because the product is delivered to you, you drop it back to UPS.
Let's make the case crystal clear for everyone, you placed the order, and send cancellation email (later) but at that time our warehouse is already shipped this product to you, we provide paid return shipping label to you. And then you contacted the bank before getting a refund and the bank processed chargeback about your order. When we are in the chargeback complaint process our interlocutor is not a customer anymore, we are discussing the issue, providing proofs directly to the bank. Now the case is between NVN Marine and the bank.
But honestly saying from the beginning we were trying to provide you best service, shipped your order fast as possible even above the expectations, provide you a paid return label when you would like to return. All returns needs some time for inspection, it's so normal, because we need to know can we sell this product someone else or not.
You made a paranoia, at least 10 person involved with this order, UPS carried 2 times, we send a lot of emails, now the bank involved, why?
We are loving our job, products, clients, and actually we are sea lovers. Threatening us with bad reviews is not changing our love.
They are not concerned with customer…
They are not concerned with customer service at all.
UPDATE: 30 day return obviously starts on day products are ordered….. WOW
7. februar 2022
Uopfordret anmeldelse
Besvarelse fra NVN Marine
Christy hi,
We are so sorry about your experience, and understand why you are angry to us.
Our return policy is 30 days, you contacted with us 45 days later for return and your return request is not accepted.
You must need to know return policies applied by manufacturers, and there is nothing we can do about them.
Best Regards.
Very Impressive
This is review of your service and Jabsco Manual Marine Toilet Compact 29090-5000.
This toilet is the best fit for small boat where space is limited. Pumping module can be turn into four positions which work well: left hand, right hand, behind toilet and in front of it. Manufacturing quality is big improvements from past versions I had years ago, definitely five stars. The price and shipping cost on the NVN site is the best, outperforming everyone else by at least $20 and as much as $130.
I elected standard shipping for $9.99, package was delivered after 18 hours (YES!), definitely the bast results out of 200 shipments I had received in last several years, very impressive. Thank you.
29. januar 2022
Uopfordret anmeldelse
Great company
Great company.super fast shipping.very pleased .good prices when they put items on sale.
21. januar 2022
Uopfordret anmeldelse
Always love to buy from this online…
Always love to buy from this online store shipping is always fast thank you so much price are fair will come back
20. november 2021
Uopfordret anmeldelse
Very well put together company
Very well put together company, is, easy to work with great products on affordable prices and most of all the best customer service I've ever worked with I would highly recommend this to all my friends.
18. oktober 2021
Uopfordret anmeldelse
I ordered 2 dock power pedestals and…
I ordered 2 dock power pedestals and they were not only the best price anywhere - the products arrived in 4 days and shipping was free! NVN Marine has a great selection of products and is always very competitive on price…highly recommend for all your marine needs. Great customer service as well - I called about the order as I needed them asap and they expedited the order to ensure it arrived quickly.
17. oktober 2021
Uopfordret anmeldelse
Poor Customer Service
Do not use this Company. Worst customer service ever!!! Sent back a purchase 6 weeks ago. UPS TRACKING AND DELIVERY ACCEPTANCE. Employee said it was my fault because I sent back product to NY office posted on website instead of warehouse. They lost my package and I'm currently out $900. Sent several emails and phone calls trying to resolve the problem and have been blown off over and over. They'd not care about customer service. Me and my Captians will never use this Company again.
15. oktober 2021
Uopfordret anmeldelse
Besvarelse fra NVN Marine
Louis hi, we were expecting this review, thank you.
We have a clear return policy. You cannot send product back to office, we provide you return authorization and return address, rather than using them you send your product to the office address, which is in Lower East, Manhattan, New York via cheapest service of USPS and they left your package to the street and gone.
Thousands of peoples are passing this street, and your package is lost, that's why warehouses and return addresses are exists. You CAN NOT Amazon's package to the Amazon's office, it's exactly same for us.
Here is the return policy: https://nvnmarine.com/pages/return-and-refund-policy
I'm sorry for your lost, you must follow policies for every retailers.
I ordered a Helix 7 humminbird GPS
I ordered a Helix 7 humminbird GPS! It arrived by Fed Ex promptly within 2 days--Excellent service and I am happy with their Internet ordering process.
15. oktober 2021
Uopfordret anmeldelse
Order was as expected and delivered…
Order was as expected and delivered real fast and in perfect order. Very pleased.
13. oktober 2021
Uopfordret anmeldelse
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