My second experience having used Nutriplex with regards to 0.1% Tretinoin gel I've purchased. This experience was different to my first given the floral scent from the formulation, as well as a clea... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was dubious ordering a retinol product from here, since I've never heard of them. However, it was a straightforward purchase. I ordered after Xmas and was sent an email to say they'd be delivering m... Se mere
Fantastic customer service! I was sent the wrong product and accidentally the website went down right after I received my order so the email I sent to flag the issue didn’t go through. I contacted... Se mere
Genuine company who ive purchased from before, They sell legit products, very happy with the service nutriplex offers! Received tracking number the next day after placing my order.5* Thank you
4,0
God
27 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I will be a returning customer.
Great price, fast dispatch and great item.
My emails was also answered promptly too. Thank you will be ordering more when I run out 👍🏻
12. februar 2025
Uopfordret anmeldelse
Poor customer service
I needed an Ayurvedic product quite quickly. There were plenty of this particular product on eBay, but the delivery time was very long (up to two months).
I found Nutriplex, and I was happy that they could deliver in 2-3 days. I emailed them just to clarify. That was 2.5 weeks ago. No response.
I found another company, and they gave me a time frame, but it came earlier. It took 8 days to arrive. The company is called Distacart.
It worked out well as they were cheaper! Answer your emails Nutriplex. Customer service is everything.
Update: WHAT A COMPLETE LIE!!
They said they responded to my email (lie number 1), then I received my order two days after placing it (lie number 2).
I DIDN’T EVEN PLACE AN ORDER!!! Why would I when you didn’t even respond to my initial email??!!
Learn from this! Do not, I repeat NOT treat potential customers like idiots!!
6. februar 2025
Uopfordret anmeldelse
Besvarelse fra Nutriplex
Official response from Nutriplex:
Dear reviewer,
Thank you for sharing your feedback. However, we feel it is important to correct several serious inaccuracies in your statement — for the sake of clarity and transparency for all our current and future customers.
🔹 First, we have carefully checked all our records and can confirm that there was no order or communication received from your side — neither through our website, email, nor customer service. You also explicitly state that you never placed an order, which makes the foundation of your complaint invalid.
🔹 You mention a “2–3 day delivery” timeframe — however, this reference appears only on our eBay store, which currently operates under a completely different name and branding, separate from our main website Nutriplex.co.uk.
Our website does not advertise 2–3 day delivery. Instead, we offer:
• Same-day dispatch for orders placed before 1pm
• Royal Mail Tracked 48
• Evri next-day and express courier options
All delivery times are clearly explained at checkout.
🔹 You also mention another seller — Distacart — and directly promote their service and pricing, naming them as your preferred alternative. This type of reference constitutes promotion of a competing business, which violates the spirit of honest customer reviews and raises doubts about the intention behind your feedback.
In fact, it gives the appearance of a targeted and possibly coordinated negative message, especially since:
• You never ordered from us
• You never contacted us
• You include the name of a competitor
• You compare our service to a company you actually purchased from
• You left a review on our profile, even though you seem to refer to a different platform
📌 This is the equivalent of ordering from one restaurant, then posting a 1-star review for another restaurant that had nothing to do with your meal — while actively telling customers to go elsewhere.
We work hard to maintain a strong, honest reputation, with fast dispatch, real-time support, and verified original products.
We do not accept false claims or attempts to artificially damage our rating.
For this reason, we are reporting this review to Trustpilot for violating their guidelines on:
• Not based on a genuine experience
• Promoting a competitor
• Defamation and misleading claims
We invite all real customers to contact us directly — we’re always happy to help.
To those reading: please rely on verified experience and transparent product information.
Kind regards,
Nutriplex Customer Care Team
Hesitant at first, but stand corrected
I was dubious ordering a retinol product from here, since I've never heard of them. However, it was a straightforward purchase. I ordered after Xmas and was sent an email to say they'd be delivering my purchase in two weeks due to the festive postage times - understandably. Product arrived promptly shortly after they dispatched it. Product itself is authentic with a long expiry date. Thank you for the product and service.
10. januar 2025
Uopfordret anmeldelse
Fantastic customer service
Fantastic customer service! I was sent the wrong product and accidentally the website went down right after I received my order so the email I sent to flag the issue didn’t go through.
I contacted them through PayPal and I received a very polite answer shortly after and the correct item was sent to me immediately.
The product I received has its entire shelf life of 2 years also! I will definitely order again from this retailer.
28. december 2024
Uopfordret anmeldelse
Amazing service and product
I ordered the hydroquinone cream from T*kT*k,my order came so late with the cream leaking out as the packaging had been trampled on and I couldn't get any help from the seller.My order with Nutriplex was so quick,of value and very efficient,and I am so grateful hence I wanted to post a review Hydroquinone cream is so useful as it genuinely does work on pigmentation,in my case I saw results in a matter of days.I put the hydroquinone cream on my cleansed and toned skin,and then put on my regular serums and moisturiser.I've heard from other users that it needs to be used no more than 6 months,whereas others have used it upto 3 years and then have not needed to use it after this time,I assume each circumstance is different.I will try to update my review when I feel I no longer need to use hydroquinone as no melasma is occurring on my face.Again,thank you Nutriplex for your fast and efficient service.
19. november 2024
Uopfordret anmeldelse
I ordered a cream from this website and…
I ordered a cream from this website and the delivery was really fast, and the product arrived in good condition. I am satisfied with the service and would order from them again.
28. oktober 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.