Bought tires about a year ago from NTB. Called about slow leak in one tire. Joe (Service Manager) at NTB Telegraph Woodbridge was very responsive and understood my concerns. He said he could take c... Se mere
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Terrance Green at the Webster Texas location gave us outstanding service on out Silverado truck….. he was more than courteous and patient and very thorough. I would like for his boss, Robert Louis, to... Se mere
Why make an appointment for new tires if your gonna be there for 2 hours any way ??? The slowest tire place I've ever been to. Watching the mechanic sit and watch your car sit on a rrack. Thats what 1... Se mere
First experience with the Virginia Beach store and went through the easy online booking. Arrived early and was welcomed by Joe who began the process. He was thorough and very knowledgeable. The team... Se mere
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The staff were very professional here
The staff were very professional here. They went above and beyond to help us to correct an issue that occurred.
The store was at:
400 Peppers Ferry Rd. NW
Christiansburg, VA
I had a great experience with Marlon
I had a great experience with Marlon. He help me with my tire when i could not go anywhere else. I would recommend this place to anyone.
8443 Central Ave
8443 Central Ave. Mr. Furman was easy to work with. Replaced my tire and I was on my way earlier than expected. Great job!
The Burke VA NTB store is crooked
The Burke VA NTB store is crooked. They try to sell you jobs not needed. They recently told me my rear brakes were down to 2mm and will not pass an inspection. This was while replacing 4 tires. I declined the brake job. I bought new parts and took the brake pads out. They were fine. Maybe 30% worn. Nowhere close to need being replaced. When I went there and showed the manager my “worn pads” and why he said they needed to be replaced he denied ever telling me I needed brakes and called me a liar. I have the voicemail from his call. These people are thieves looking for suckers.
My experience was great!
My experience was great at the NTB location in Glen Burnie. I was given a lot of information and I received the utmost respect as a elderly person. I definitely will be back.
Had great experience with NTB in…
Had great experience with NTB in McEntyre, Pittsburgh. Purchase 4 new tires and got an awesome price since I shopped around for a good deal. Ryan was extremely helpful to get the best deal so I got another service while I was there.
Ryan at the ntb on rt11 in Winchester…
Ryan at the ntb on rt11 in Winchester is the worst help ever he knows nothing about cars an he overcharges do not got there the ntb in town by Walmart is so much better an way more knowledgeable not a bunch of kids playing in a shop because Ryan dads is the districts manager for the ntb on east coast so he’s is a priveledhed manager did not earn nothing to get there
NTB not honoring $20 Valvoline Rebates
NTB is handing out $20 Valvoline Perks rebate at time of the service. However NTB is not signed up with Valvoline and the rebate will not be honored. I spoke directly with Valvoline Perks center and went back to the store manager. its not an honest way to do business. Service & Integrity has declined under Mavis.
Would recommend
Never have a problem scheduling an appointment. Work is done right and explained thoroughly.
Tire leak Repair
came in at 8:30 for tire repair. Was told it would be 45 minutes. Told them ok and went and had breakfast. came back at 9:15 and truck was in shop on jack with hood up and tire sitting by tire machine. 15 minutes after i got back service writer brought me my air filter to look at. Told him no thanks I had a service plan with dealership. at 9:39 i walked out and asked how much longer my tire was going to sit by machine before it got fixed. He said he would check on it. 5 minutes later someone started working on tire . At 10:10 I was told truck was ready . Went to counter and was told I owed 29 dollars for repair. I asked if that was covered under warranty and he asked if I bought the tires there. I said yes and he removed the charge.
Courteous and Professional
Chris and staff are very friendly and professional. I've been going to this location for years and this is why. Too, Keith (mechanic) is my go to man for a job well done. He's very thorough and professional. Very hard to find "good customer service" these days, that's sadly anywhere you go. But, you'll find it here !!
service for alignment done on…03/19/2024
service for alignment done on 03/19/2024. Staff was courteous and prompt .will recommend NTB for other family members.
Convenient
The service receive was efficient and extremely convenient. John, the service manager located in the NTB at North Augusta, solved my issues in a matter of minutes.
I had a Problem with my tires rubbing…
I had a Problem with my tires rubbing my fender went to a couple shops told it was my rims and tires which was new causing the tie rub they said the shocks were good stopped By NBT in winston salem on north point BLVD Guy told me it was my shocks i said the shops i went to said it was not the shocks NTB replaced shocks fixed the problem told me to drive it for a while if it rubbed bring it back stand by there work I recommend this shop for great work thxs
They’re scammers
The Canal Winchester, OH location completely scammed my mom who went to get my sister’s tire patched. They told her that they couldn’t patch the tire because all the tires were over five years old and ended up selling her a whole new tires even though two of the tires were only three years old. My mom did not know this and only wanted my sister to be driving safe so she bought all new tires. They’re just a bunch a liars that want to sell however they can.
Fast and convenient service
Fast and convenient service. Knowledgeable service personnel. Highly recommend. Timely appointment. Marlin Phillips manager excellent job. Will return again
Jon was awesom great service thank you
I would give a no star rating if I…
I would give a no star rating if I could to the employee Alex (would not give me his last name) who works at the Westside Spartanburg location. He does not know the company policy for who he works for. I bought all 4 new tires back in April 2023. I also tell my employers to use this company for company cars. Today I noticed 2 tires defected showing slits in my personal car. I call to see about bringing my car in for them to look at the tires and give me guidance. Alex could #1 not find me in the system & #2 tells me that if it's a defect with the tire then, I am to contact Bridgestone myself. My next call was too corporate, and Holly was very professional and handled my call like a customer should be treated. Holly got us an eval for my tires and (by my choice) with another local sister company in Greer to get them looked at. We will continue to do business with NT&B but not at the Spartanburg location.
LEXUS STATE INSPECTION
I brought my vehicle in to NTB for a state inspection and was warmly greeted by Rick and his staff. I will definitely bring my other vehicles back for service and other needs in the future.
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