National Tire & Battery Anmeldelser 

Great customer service store Harker Heights Texas

Dave and the service team at the NTB Allison Park Store were attentive and thorough. My service was performed quickly and efficiently. I have purchased tires from this NTB store for my last 4 cars (over 15 years). They consistently provide great service for a fair price. I will continue to use them (and Big O Tires in California) in the future.

Extremely Disappointed – Unprofessional Conduct and Poor Customer Service
On June 26, 2025, I contacted the NTB location in Reynoldsburg, Ohio regarding a serious issue: they had mistakenly installed the wrong tire on my vehicle—a tire I’ve now been driving on for over a month. Rather than acknowledging the error and offering a solution, I was told I needed to bring the vehicle in just to “verify” their mistake. This was not only inconvenient but frankly insulting, especially considering the tire in question is a unique model they don’t even stock.
When I asked to speak with someone about the matter, I was told they wouldn’t speak with me. After I explained why this issue mattered—mentioning my profession—I was abruptly told by the manager, Rusty, that if I was recording the call, I needed to contact corporate, and then he hung up on me. I called back immediately and waited on the line for nearly 7 minutes before he finally answered again. I calmly explained why having one mismatched tire for over a month was unacceptable. His response? He refused to deal with me further and said I’d have to go through a third party for any resolution.
As a veteran, a professional, and someone who takes pride in their vehicle, I find this treatment appalling. This was my first high-end car, and I expected a basic level of respect and accountability from a national tire service provider. Instead, I was met with dismissiveness, poor communication, and a complete lack of ownership.
I’m sharing this so others can make informed decisions and hopefully avoid the frustration and disrespect I experienced. I strongly urge NTB corporate to review this location’s practices and ensure no other customer is treated this way.

Indian River Rd. Location. From the moment I walked in, I was greeted right away. The manager on duty addressed my concerns and had a technician working on my issue right away. The wait time was minimal and had me back on the road in no time. I appreciate the attention to detail and the outstanding customer service provided. Job well done!

Always get the job done. Usually a little understaffed but the guy in charge is always friendly and accommodating.

Wow this tire shop saved my life! I got a flat tire on a Sunday and they helped me fix it right away! They were the only shop around me at the time and I was incredibly impressed by how quick they got me in and out! Special thanks to Branden for his superb customer service! He’s was wonderful! Everyone was!

Great guys very helpful! Put a stem in my kayak trailer tire. After 2 shop wouldn’t and aired it up for me. Thank You!

I had the worst experience today. Looks like they have a different crew and I wasn't happy with this location trying to get me to purchase something I did not need. My steering wheel was slightly shaky on the highway yesterday..so after multiple researches I found out that I should take it a tire place because It was a tire issue. I purchased a tires from ntb late last year..come to find out..they never balanced my tires. They where trying to get me to purchase struts which would have been. $499 or $599..and struts that would have been $299. Not once did anyone drive the car or say it was a balance issue. I thought I need another tire maybe. So of course I left..I took it to another shop...we took a video of the tire that was off balance..remember ntb said I had a tire of balance and wanted me to get a wheel alignment that would POSSIBLY fix the issue. So I then go back to ntb and show them the video. My appt was at 11..I left at 12 and I was back by 1...I asked the manager was my tire supposed to look like that (brand new tire) and ge saw the problem. I told him I wanted my front 2 tires balanced only..he told me it would be a 2 or 3 hour wait. I said we'll can someone call Me when the time is near and I can come back..I live 7 mins away..he said well you can make an appt I said ok..then he said my first appt is tomorrow...so if I'm there today and trying to get it fixed today..why would I come.back tomorrow. Nevertheless...this was a clown situation and I left. So I then go to another reputable shop that balanced my tire for 30 bucks...ntb was going to charge 50..remember they never balanced it in the first place...I drove the car on the highway for 15 mins..it riding like a charm. I will never support this company again. I haven't seen Katie...she was the best. I plan to encourage everyone I know..not to ever go there. I feel like they were trying to get me to pay for things I didn't need..I also feel like there was no care about their mishap. I'm good. I will not allow these people to disappoint me again. That behavior is terrible.

My experience was great the people who work for you at the store 11724 Reisterstown Road, Reisterstown, Md. 21136 we so great. They explained everything to me and the cost and also how much time it would take. Everyone there was just wonderful really good customer service so I will be back again.

One of our tires went flat on the interstate. Stopped at NTB on College Rd in Greensboro, NC. Brandon and Keith did a great job diagnosing the issue and getting us back on the road in excellent turnaround time. Thanks guys!

Absolutely terrible. They were told to put the new tires on the back, but put one on the front and one on the back. I noticed this when my wife got home. Then they quoted us a price for 2 more tires, which they wouldn't honor because the manager changed his mind! Ridiculous!

Great staff, especially Marcus great service and very professional attitudes!

Mike and Larry, the best service attendants I ever ran into. Thank you so much guys, you were great!

I went to get nail removed from my tire john Allen and marcus from the store on bobby jones were very kind and helpful I had a great experience and I will recommend ntb to my family and co workers

David treated me like I was his granddaughter. The other employee treated me like his sister. I felt safe and knew I could trust them to make sure my tire and all of its components were in working order.

Sean was great to work with. Put all new tires on! Definitely will go back!

Nov 30, 2024 - NTB 5809 Nolensville Pike, Nashville TN
Brought a leaking tire in to see if repair was possible. Took me in right away - Found a nail, patched the tire and I was back on the road in about 30 mins - great job

Worst tires ever I went and bought four brand new tires from national tire and batteries because I was a woman they sold me used tires. They didn’t honor their warranty. The tires gave me trouble from day one I would never buy a tire from them. They are straight trash. Both Mayfield Cleveland Heights establishments. All I can say is do not patronize their store if you are a woman.

Donell has always been extremely helpful and takes great care of me and my vehicle. He always makes sure my vehicle is updated with inspections and my vehicle is safe on the road. This latest repair I had was they found my lug nuts were swollen and my key to my wheel locks was compromised and may not work again. The threads were stripped from previous use. He suggested I get a new key from the dealer. I had to get a whole new set and Donell said (when I called ) come on in we will replace them. I called and within 5 minutes I was at their shop and the tech replaced them within 10 minutes. This kind of service is why I keep coming back to NTB on Oak Hall Lane for my vehicle service.

Wow!!! That about sums it up when dealing with this company. Purchased tires in November of 2023. Starting having major vibration in both the front and the back so I scheduled to have the tires balanced in August 2024. After waiting an hour and a half, I was informed by the technician that my tires were defective and that I needed to contact the manufacturer to file a warranty claim. Thinking this seemed odd, I did just that as was informed that the retailer that I purchased the tires from was responsible for the warranty. I was provided the link to the manufacturers website that specifically stated the warranty process and that I had to go through the retailer. The manufacturer provides a "No Questions Asked" 365 day warranty on the tires, which I relayed to the manager at Mavis. He stated that he had to call corporate as he was unaware of the process. After almost 6 weeks of back and forth, I contacted corporate and was told that the information that the manager was providing me was incorrect and that Mavis was responsible for handling the warranty.

I was set up with another location to no avail. I spoke with the manager who assured me that he could get my issue resolved and scheduled an appt to bring the truck in for evaluation. Unfortunately, I was unable to make it at that particular time and called to reschedule. I was told that I would be getting a call to reschedule yet the call never came. I reached out and was able to get the manager on the phone, who then told me that he had to contact corporate as he was unaware of how to handle the situation. Here we go again...the manager had no idea of how to handle a warranty. After approximately 4 weeks of either not getting return calls from the manager or kept being told that he was waiting to hear back from corporate, I finally reached out to corporate again. I was connected with their sister company, National Tire and Battery. I scheduled the evaluation and after about an hour wait, was once again told that my tires were defective and that they would order me new ones. For some reason, they could not get the same tires so I was presented with a different brand, which I accepted. I received a call 2 days later letting me know when the tires would arrive and scheduled an install date. I opted to wait on the tires to be installed and after an hour had passed, I was informed by the manager that my tires were not defective. So now, 2 separate locations had confirmed that my tires were defective and now all of the sudden they are not as they have the new set in front of my truck about to be installed.

I was told that he had to call corporate (here we go again) and that I would receive a call by the end of the day. Over a week later and still no call. I called to get an update 3 days ago and was told by the young lady that answered the phone that she would take care of it and call me back that day. 3 days later, still no call. Either the training is non-existent or NTB/Mavis just does not care about their clients. It is apparent that they are stalling to get past that one year mark of the manufacturers 100% warranty.