NÓVU Anmeldelser 811

Absolutely terrible (non-existent) customer support. I wanted to return an item due to sizing and reached out multiple times with no response. I finally received a generic email with a return link, but due how long it took to get a response, I had surpassed the 14 day return policy and the link had expired.

Since then, I’ve sent five more emails and still haven’t had a single reply. This is a total shambles for customer service — no accountability, no resolution, and no respect for customers’ time. I am extremely angry and frustrated, and I would never recommend buying from this company.

Ordered an item which was delivered on the 5th August, it did not fit and I was unimpressed with the quality for the price so I returned it the next day on the 6th August with tracking. I still have not received a refund or a confirmation email from No-Vu on the status of my return and I am concerned due to the previous negative reviews regarding the company’s return policy and customer service. My order number is: 182008 if anyone from No-Vu sees this please chase it up and get back to me on email.

This is the most unpleasing experience I had with a brand. They ship very late, bad quality products, don't care about you as a customer and just want to make money. If you are anywhere outside the UK, don't buy! don't buy! Half of the amount of what you ordered will also go to import taxes. They react late to your emails and even when you try to cancel your order without it being shipped, they don't accept it.

“Luxury brand”. Dont fall into this trap. The quality is so poor, the trousers already had wrinkles all over when wearing them for the first time. They barely reply and after 1,5 month they come back with “we are sorry but the product meets our quality requirements, here you have a 10% discount for your next order”

Excellent quality and fit. Had a small issue regarding the item I received but the situation was quickly and very easily resolved. Exceptional customer service and professionalism. Will be buying more! Thanks!

Perfect fit, high quality clothing .

Enorm onaangename ervaring met dit merk. De marketing doen ze goed, de foto's zien er goed uit, maar buiten dat geven ze geen belang aan de ervaring van de klant. Ik heb een maand op mijn bestelling gewacht, de inklaringskosten komen er nog bovenop, dus bovenop het betaalde bedrag kom ongeveer nog de helft van de prijs erbij. Ik wilde de bestelling annuleren, voordat ze de bestelling hadden opgestuurd. Wat ze vervolgens deden was mijn pakket opsturen, zodat ze kunnen zeggen: ''Sorry, je pakket is al onderweg en we kunnen er niks aan doen''.

Als je de bestelling bij de duane wil weigeren zeggen ze dat er een kans is dat de producten worden vernietigd.

Mocht het zijn dat je hier wil bestellen, houdt in gedachte dat: je inklaringkosten moet betalen wanneer het geleverd wordt en dat ook als je het product wil terugsturen.

Sizing is inconsistent across product range
Returns process cost of £5 for a "returns label"
Shipping cost still covered by customer
No customer service
DO NOT USE

Order #179359 hasn't been delivered to me and they are now refusing to read my emails or reply. I'm presuming I will need to start a chargeback to recover my funds. Dodgy & shoddy based on other reviewers.

The worst customer service ever received, guaranteed never to shop here again! Made an accidental order, the website reads that orders can be cancelled within 24 hours notice. I emailed within 2 minutes. Has since taken nearly a month, the support email address barely responds and ignores most emails and I am still waiting for my return. Could not recommend less if you feel you may need to return an item

Ik heb een set kleding besteld die totaal niet overeenkwam met de foto’s. Ik heb toen aangeven dat ik het wilde retourneren. De site geeft aan sat het niet mogelijk is om het te retourneren. Ik heb dat gemaild en wacht nog steeds op antwoord. Daarnaast komen ze stiekem met inklaringskosten. Ik wil graag contact hoe ik mijn spullen kan retourneren en mijn geld terugkrijg. Order 178523

Following on from my review on the 11th of Feb. I have now had this issue resolved and received a store credit for the full amount of the items. I would like to thank Novu support and this has restored my confidence in Novu.

Thank you 🤝 happy with my orders!

Fantastic luxury brand who always deliver amazing lines. I have been a loyal customer for over 4 years. Also the customer service is excellent and they go above and beyond to deal with product enquiries, refunds and returns

Great Quality clothes and they always arrive on time. Been shopping at Novu for around 2 years now and they never fail to disappoint. I love everything I have purchased from this company. On my Instagram all you will see me wearing is Novu clothing.
Abu-bakarr Kamara

Goede marketing, maar een verschrikkelijk bedrijf!!! Je krijgt import rekeningen na je bestelling, en Retoursturen naar Engeland is duur en ga je niet doen, niet kopen hier!!!!! verschrikkelijke ervaring!!

I just wanted to share my first experience with this company after placing my first order (White Oxford Pleated Trousers) for an upcoming occasion abroad . I had been searching everywhere for this specific style.

I opted for next day delivery as i needed them quickly and placed my order yesterday at 2 PM and the trousers arrived this morning at 11 AM which is exceptional service. The quality of the trousers is excellent as well.

I will definitely be back soon as they’ve gained my trust and their range is fantastic . I encourage anyone out there to give them a try. I promise, you won’t be disappointed.

Terrible delivery times, on order for 4 weeks. Unfilled orders and emailed for updates and still can’t complete order but won’t cancel and refund until delivery is complete?! Every email is responded too 48hours later with no new info. Avoid at all costs, or order now for next summer

Order placed on the 10th of May, i made contact a few weeks after this to explain that i had not received the order and to request a refund. This request was turned down and a replacement item wasn’t even offered! Contact has been made several times now to request a refund which it has been turned down. Imagine paying for something not receiving it and not even getting offered a replacement or your money back. Shocking customer service. Avoid avoid avoid!