Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Supplier of vans, trucks and cars to the business sector. Information on range of vehicles, services offered and contact details.
Storbritannien
3,0
11 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Disorganised, bureaucratic, and unresponsive! Adding more hassles to the incident. After spending half a day going through paperwork, they sent a replacement car that was twice the required size, not fitting in the allocated parking spot, and the return was another project; no one was really responsive, took another half day over the phone for the return!
Great service van delivered on time by Ian.
Fake reviews from staff as was told too big it up true ones show . Rip off too companies being charged for damages that's not their fault. I know someone that works there it happens daily better off with own vans and write off in tax . So many companies are better off now that left .
Good afternoon in December i booked the van in to have sliding door handle fitted and for a new key. It was booked infor the 7th January. Having waited two and a half hours neither jobs were done. Various reasons given and was told they would contact me to have these done . Last Friday 13th had a call which i missed a called back to told he would call me. Nothing i calle I d Monday arranged for this Friday and I got a call yesterday saying there has been a recall on the vehicle and no like for like replacement was available so i cant work which is no use to me and the Cost of insurance. So the booking was cancelled. Today candice called fo try and sort things out but she did not have the answers. I suggest they come and Collect the van and drop it back the same day but nothing has been booked so now im facing making appointments for alll three items on probably separate days hopefully can be done on Saturday. Why is it so difficult to get things. This is just doing my head in why is it so difficult to get things done. Please enlighten me...
Besvarelse fra Northgate Vehicle Hire
Hi Steven, thank you for taking the time to leave your feedback.
We sincerely apologise for the frustration and inconvenience you’ve experienced regarding the service for your van (FG72CKL). We fully understand how important it is for these issues to be resolved efficiently, especially when it affects your ability to work.
I have spoken directly with Paul, the workshop manager, and he has provided an update regarding the three issues raised. He has confirmed that he will liaise with you directly to confirm the scheduling dates in which these jobs will be carried out.
We genuinely apologise for the delays and the lack of clarity in communication so far. Please rest assured that we are actively managing this and will do everything we can to minimise further inconvenience.
If there is anything additional you feel we can do to assist in the meantime, please let me know.
Thank you for your patience and understanding.
Kind regards,
Imogen
Contacted the Sheffield branch about a van hire , spoke to a ladie called Emma who sorted everything for me.
Excellent service.
Awful customer service, i was told by Northgate to drive 180 miles to have a tyre replaced.
Use Enterprise or Switch vehicle hire, Northgate awful.
Northgate van i have currently on hire
NV24TXY
Outstanding customer service. I Spoke with Claire Welcoming and explained exactly what to expect. As I had a 2 hour wait the beverages and biscuits were welcome. Thank you.
Brought 3 vans in this week and greated by Emma very friendly and helpful A+ service
I use Northgate for my small business and am almost on my 3rd year of leasing. Local branch is Aberdeen and every time I've went in the staff are absolutely spot on. Friendly, approachable, informative and very helpful. I was very wary of making the jump to hiring a van however Northgate so far, have been a pleasure to deal with. I was in last week to return the van I've been hiring for 2 years and swapping for a newer one. I was quite apprehensive incase they were a company like many, that are unreasonable when it comes to wear and tear etc. I had no reason to be. The team here put me at ease and were very understanding and compassionate despite my unfounded worries. Highly recommend
I have a van leased from you and broke down in derby on Saturday. I was recovered by their recovery service at 2.45pm and even though they shut at 12 on a Saturday a lovely man called James from derby depot stayed behind and waited for me. He had everything sorted for me for when I got there and waited for me to unload my van and reload into the replacement one. He also offered to help do this. Thank you James for all your help and service, what a credit to the company.
Went into my local northgate branch in Bolton.
Firstly took my van in for it's mot and drove away in a newer van 73 plate, this was instigated by Gary on reception.
I am very happy with the new van.
Also went in yesterday (10/12/24) with a sensor problem connected to the adblue tank.
I didn't have an appointment, was on the doorstep at 8am, Glynn got my van looked at and I was sorted and back on the road in less than an hour, brilliant work from both these 2 fellas 👏.
Many thanks.
Dave Connolly.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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