From start to finish there were nothing but problems. The solar panels were installed and immediately condemned by their own installation manager.. As of March 26 I do think they have actually gone ou... Se mere
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Se, hvad kunderne siger
Brilliant sales man, Mr Diego Bianchi. Out of 9 quotations I had over 4 months, Northern Gas Heating came on the top. I throughly studied specifications of Solar panels,inverters and Batteries of all... Se mere
Virksomheden har svaret
Northern Gas Wolverhampton The fitters and Team leader G and his two colleagues Ben and a young man were excellent. They carried out the work hassle free . The finished work is complimentary. Clean... Se mere
Virksomheden har svaret
I had these 3 engineers (Ravinder, Suraj and Joe) came to my house for solar panel installation. Such a lovely gentleman and hardworking people, they finished their job on given dates and left my hous... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are a nationwide provider and installer of gas central heating systems, solar PV and renewable technologies. When choosing Northern Gas Heating you can be confident that the products we supply are amongst the most efficient on the market, plus our after sales care is second to none.
Kontaktoplysninger
3,8
God
649 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
14 solar panels
14 solar panels, battery and inverter installed on behalf of tomato energy by electricians G and Ben.
Very, very happy with their work very thorough no mess made all cleaned up at the end, professional individuals.
23. maj 2025
Uopfordret anmeldelse
Guys arrived on time each day and were…
Guys arrived on time each day and were polite, neat and tidy. Did an excellent installation on behalf of Tomato Energy. Cleared away all the mess. Couldn’t fault the installation.
19. maj 2025
Uopfordret anmeldelse
Rudson and team did an excellent work…
Rudson and team did an excellent work installing our solar panels . Highly recommended
20. maj 2025
Uopfordret anmeldelse
Solar panel instillation .
Ravinder ,Chris and Lee were so professional in the job roles and very willing to help . Polite, tidy really nice people . Arrived promptly . Please express my Thanks to them for a fabulous installation job . Nerys Chadwick
9. maj 2025
Uopfordret anmeldelse
Rudson and his team were really…
Rudson and his team were really friendly and did a great job. Kept everything tidy as they worked. Couldn't recommend them more as really great service.
7. maj 2025
Uopfordret anmeldelse
Really professional team
Rudson’s team were very professional and installed the equipment in a neat and tidy manner. They kept me informed of progress each step of the way and explained how everything works.
23. april 2025
Uopfordret anmeldelse
Excellent Solar Installation – Professional, Friendly, and Flawless Work
Rudson and his team installed my solar system over two days, and I couldn’t be happier with the entire experience.
From start to finish, they were professional, knowledgeable, and clearly took pride in their work. They were more than happy to answer my questions and took the time to explain how everything works, which I really appreciated. On top of that, they were a genuinely friendly and personable group too.
The installation itself was incredibly neat and tidy - everything looks fantastic. I’d highly recommend them to anyone.
18. april 2025
Uopfordret anmeldelse
Fantastice service
After suffering a poor experience with Tomato Homes Patrick Day who has take over as National Operations Manager for Norther Gas Heating (which has taken over responsibility for Tomato Homes). Patrick contacted me personally to discuss my problem and in due course generously agreed to replace my entire system with a DNO compliant one.
I cannot thank him and his team enough the service was excellent and Paul, Lee and Mick completed the install perfectly. I a very happy and satisfied customer :)
28. marts 2025
Uopfordret anmeldelse
Ben and G what absolute star's…
Ben and G what absolute stars totally professional tidy workers helpful Done an amazingly nice fitting explains everything to me that I needed to know in terms I understand. Cannot recommend these two enough.
10. april 2025
Uopfordret anmeldelse
Solar panel electricians
The two electricians arrived early and worked continuously until the job was complete. It took two days and both of them were pleasant and helpful and explained how the system worked
3. april 2025
Uopfordret anmeldelse
Besvarelse fra Northern Gas Heating
That's fantastic to hear! We really appreciate you taking the time to share your positive experience. It's great to know our electricians were punctual, efficient, and helpful in explaining the new system to you. We aim for that level of service every time, so your feedback is really valuable. Thanks again!
Solar Energy Installed
Ravinder, Suraj and Joe installed solar panels and a battery on my home. Their work was excellent, as was their customer service.
Genuinely nice fellas who took pride in their work and were tidy.
I was worried about wires down the front of the house, but they even went out of their way to feed the wires through the loft and down through the garage so it looks much better.
Thank you
3. april 2025
Uopfordret anmeldelse
Besvarelse fra Northern Gas Heating
That's fantastic to hear! We really appreciate you taking the time to leave such a glowing review. Ravinder, Suraj, and Joe are a great team, and it's wonderful to know their dedication to both quality work and customer satisfaction shone through. We're especially pleased they found a solution for the wiring that you're happy with. Thanks again!
The two engineers Ravinder and suraj…
The two engineers Ravinder and suraj have done a great job very professional happy with these guy. Thank you
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Northern Gas Heating
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Ravinder and Suraj provided you with a professional and satisfying experience. We'll be sure to pass along your kind words to them. We truly appreciate your recognition of their hard work!
Amazing work completed by the trio…
Amazing work completed by the trio Ravinder, Joe and Martin. Excellent performance and communication. Keep up the hard work
30. marts 2025
Uopfordret anmeldelse
Besvarelse fra Northern Gas Heating
Thank you for your amazing feedback! It's fantastic to know that Ravinder, Joe, and Martin delivered such a great service. We will definitely share your appreciation with the team. We are committed to keeping up the hard work.
Good engineers
Ravinder, Suraj and Christos were nice people helpful and very friendly, no hassle and everything was great. They are good engineers who did a great job on the battery and inverter installation. Very professional. Very clean and tidy. Ravinder showed us through the app how to manage and monitor the panels. We would recommend it to everyone.
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra Northern Gas Heating
Thank you for your 5-star review! We're delighted Ravinder, Suraj, and Christos provided excellent, professional service with your battery and inverter installation. We appreciate your recommendation!
Frustrated with disorganised installation
After being required to contact a pest controller at our own expense to remove a dead bird and an unviable pigeons nest from our roof, we were frustrated that, come the day of the installation, the roofers had not been provided with the bird mesh to protect the panels as listed in the contract. After much chasing, learning that the mesh was on order without a certain delivery date, this was installed a full week later. Our installations contact at Northern Gas left the company between incorrectly assuring us that bird proofing would be installed on the day and the day of installation, without informing us or providing a new contact for our case. The installation took a day longer than scheduled as well which, while understandable due to ladder access difficulties, did disrupt our working schedules substantially. The installation itself is professional and tidy, and the installers were themselves helpful and communicative. We are happy to have a good solar PV and battery system in place, but our view of Northern Gas is mixed at best.
24. marts 2025
Uopfordret anmeldelse
Besvarelse fra Northern Gas Heating
Thank you for your review. We're sorry to hear about the issues with the bird mesh and the communication problems you experienced. We understand your frustration regarding the pest control, the mesh delay, and the contact change.
We're glad you're happy with the final installation. We're addressing the communication and process issues to prevent future problems.
Ben and G the renewable engineers have…
Ben and G the renewable engineers have done a fantastic job on the installation of the battery and inverter. Their workmanship is exemplary and they kept me informed throughout the installation process. Great work Gents your hard work has kept me from slating an an abysmal customer service journey between northern gas and Tomato energy.
20. marts 2025
Uopfordret anmeldelse
Besvarelse fra Northern Gas Heating
Thank you for your 5-star review! We're delighted Ben and G did an excellent job installing your battery and inverter. Their workmanship is top-notch, and we're glad they kept you informed. We appreciate your feedback.
Excellent Support from Paul Morton
I had an issue with my inverter configuration, and Paul Morton, the National Installations Manager, provided outstanding support. He responded immediately and guided me through the process with clear instructions and a helpful video.
Thanks to his prompt assistance, I was able to calibrate the battery successfully through the app.
Highly recommend their service for anyone needing reliable after-sales support!
28. januar 2025
Uopfordret anmeldelse
Besvarelse fra Northern Gas Heating
Thank you so much for your glowing 5-star review! We're thrilled to hear that Paul was able to resolve your inverter configuration issue so effectively.
We're especially glad that his prompt response, clear instructions, and helpful video made the calibration process smooth for you. Providing excellent after-sales support is a top priority for us, and we're delighted that Paul's expertise made a real difference. We appreciate your recommendation and are here to help should you need anything further.
Very professional
Very professional. Very clean and tidy!! Full explanation of what they were doing!
14. marts 2025
Uopfordret anmeldelse
Besvarelse fra Northern Gas Heating
Thank you so much for your wonderful 5-star review! We're thrilled to hear you appreciated our professionalism, cleanliness, and thorough explanations. We strive to provide a top-notch service and it's always rewarding to know we've succeeded. We appreciate your feedback!
Avoid like the plague...
Avoid like the plague...
Absolutely the worst customer service from any company I have had to deal with. Had no issues with the installers and the panels went up without a hitch around a year ago so all seemed well upfront but if you have to call them for any reasons as unfortunately I have had to multiple times over the past year they've been up, It's the same guy who answers the phone, and every single time he tells me it's a different department that deals with that.. I'll get them to give you a call back... And guess what.. absolutely nothing. I had to phone 10 times at one point before I was finally given a call back to resolve a problem. This company is an utter joke as far as providing after sales support and any sort of confidence that should anything go wrong that it will be rectified... If I could send the panels back and start again with someone else. I would.
EDIT: clarification on the past year of having solar panels not since the begining of 2025.
11. marts 2025
Uopfordret anmeldelse
Besvarelse fra Northern Gas Heating
Dear Mr. Shaw,
We are very sorry to hear that you feel this way about our company following your call today. We understand your frustration.
We want to clarify a few points regarding your experience. You initially contacted us and spoke with a member of our boiler division as our solar team were assisting other customers. However, we can confirm that our solar division returned your call within 20 minutes of your initial inquiry, and we have successfully booked you in for an inspection at your property.
We strive to maintain accurate records and would appreciate it if you could provide specific dates and times for the other calls you mentioned, so we can investigate further.
At Northern Gas Heating, we are committed to providing excellent support to our customers after installation. Our team is dedicated to ensuring your solar system operates at its highest standard, helping you maximise energy savings. We have been in business for 24 years, and our 4.5-star rating on Trustpilot reflects the positive experiences of many of our customers.
We hope that the upcoming inspection resolves the issues you're experiencing and restores your confidence in our service.
Joe Ravinder and suraj great customer…
Joe Ravinder and suraj great customer service quick and very helpful and did amazing job fitting everything very happy
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra Northern Gas Heating
Thank you for taking the time to leave such a positive review! We're glad Joe, Ravinder, and Suraj were able to provide you with quick, helpful, and amazing service. We value your feedback!
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