Ich bin sehr zufrieden mit dem RedRivive! Ich leide seit 52 Jahren aufgrund eines Unfalls an einem Leistenbruch/Nackenschmerzen/Kopfschmerzen. Vor zwei Tagen hatte ich starke Nackenschmerzen und konnt... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The product (RedRevive™ cold laser) is well designed, easy to use, and build with top-notch quality. The customer service was exceptional. Daryel and Ana have responded promptly and professionally to... Se mere
Virksomheden har svaret
Ich bin alt und habe so verschiedene Wehwechen. Da kommt mir eine Firma wie Norelie wie gerufen. Meine Polyneuropathie in den Beinen hat sich schon gebessert, die Kniemassage tut mir auch gut. Abwic... Se mere
Virksomheden har svaret
I ordered a pillow, around 50Euros. I t arrived, in Greece, but for some reason was not delivered to me (some issue with the courier ? I dont care). When I ask for refund, they were saying to me thats... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
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Kontaktoplysninger
USA
- norelie.co
3,4
Middel
133 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 40 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great product
I'm here to let you know that the foot massage and gel work great experience both are great.thank you !
24. august 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hi Marc,
Thank you so much for your wonderful feedback! We’re so glad to hear that both the foot massager and the gel are working great for you and giving you such a positive experience. Your satisfaction truly makes us happy.
We appreciate your trust and support, and we’re always here whenever you need us again.
Warm regards,
Norelie
Besvarelse fra Norelie US
Hi Angela,
Thank you so much for your kind words. It truly means a lot to hear that you felt the service was personal and appreciated.
We’re always here for you, and messages like yours genuinely brighten our day. Thank you again for taking the time to share your experience with us!
Warm regards,
Norelie
I received some insoles which should…
I received some insoles which should have fitted size 7 UK but are too small & very narrow..there is no option for wider feet on the website.I wanted a refund & in order for this they have to be sent to Ohio USA! (£16)surely there is a depot in the Eu or UK? I do not want their options of other items & 50 % refund..this is a dodgy company & however nice the replies from the operatives ,it doesnt give customer satisfaction..this has cost me £39!!
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hi Geraldine,
I'm truly sorry to hear about your experience, and I completely understand your frustration. You placed your trust in us expecting a product that would provide comfort and value, and it’s deeply disappointing to hear that we’ve fallen short—not only in terms of sizing but also with the return process.
I can only imagine how upsetting it must be to receive insoles that don’t fit properly, only to then find that the return option involves international shipping at your own expense. You're absolutely right—£16 to return an item that didn’t meet your expectations, after spending £39, feels incredibly unfair. I genuinely hear your concern, and your feedback is not being taken lightly.
Please allow me to escalate this matter internally. While we currently don’t have a return depot in the EU or UK, I agree this creates a barrier to a smooth and reasonable resolution, and I’ll do everything I can to explore a better solution for you.
Again, I sincerely apologize for the inconvenience, and I appreciate you taking the time to share your honest feedback. Your satisfaction matters to us, and our team will be in touch with you shortly to assist further.
Warm regards,
Norelie
0 stars for customer service
I am wanting to return an item but the phone no. on the website is "not known " and they do not answer emails. I guess I'm just out of pocket and will have to accept it. 0 stars for customer service. Edit: so now I've received an offer of "another product". I just want to return the item and obtain a refund. Please make it easier. Trust pilot thinks im reviewing the wrong company. I assure you I'm not! I AM STILL WAITING for info on how to return. Having checked further into the company name, it appears that they are owned by a Dutch website design company. Norelie appears to be a scam. If I ever get satisfaction from them, I will update my review. 2nd Edit. After a lot of stressful emails I have now received a refund, but they still won't tell me where to return the item to. Very strange. Why are they hiding their address? Anyway, I've added another star because they turned out not to be scammers, just very difficult to deal with.
23. juli 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hi Susan,
Thank you for bringing this to our attention. We sincerely apologize for the frustration you've experienced while trying to reach us. This is certainly not the level of service we aim to provide.
Please know that our team is more than willing to assist you with your return. We’ve now escalated your concern internally, and a member of our support team will be reaching out to you via email shortly to guide you through the return process.
We truly value your patience and the opportunity to make things right. If there’s anything else we can do to support you in the meantime, please don’t hesitate to let us know.
Kind regards,
Norelie
I received my Therapy wand yesterday…
I received my Therapy wand yesterday (20/07/2025)
I used it yesterday for about 20 minutes. I can not tell whether it works or not. i noticed that the print on the buttons got erased. Quite dissapointing that the buttons are blank now. That made me doubt if it's any good. I tried to call the number on your website only to hear that the number you are calling doesn't exist. You are unreachable.
What do you have to say that your product must be of poor quality for the printing on the buttons to get erased.
20. juli 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hi there,
Thank you for reaching out, and I’m truly sorry to hear about your disappointing experience with the Therapy Wand. We understand how frustrating it must be to receive a product that doesn’t meet expectations, especially when it's something you were hopeful would help. Please accept our sincerest apologies.
We’re equally concerned about the issue with the button print wearing off so quickly, and we appreciate you bringing this to our attention. This is certainly not the standard we aim to uphold.
To help us look into this further and provide a proper resolution, we’ve sent you a separate email requesting a few order details. Once we receive your response, we’ll review your account and address this as quickly as possible.
We also apologize for the trouble you experienced trying to reach us by phone — we’re actively investigating this issue with our contact line. In the meantime, feel free to reply to our email.
Thank you again for your patience and for giving us the chance to make this right.
Kind regards,
Norelie
Besvarelse fra Norelie US
Hi John,
Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback. We’re delighted to hear you were happy with our service and fast delivery.
If there’s anything else we can assist you with, please don’t hesitate to let us know.
Best regards,
Norelie
My 2 rating is because of how Package…
My 2 rating is because of how Package arrived just all products in a bag wrap with tap!!! Makes me very curious about the product now,, I guess they are in need to save money because they aren't making money,, Couldn't afford to package things in a Box to prevent breakage-smashed etc... very upset most likely going to send back,,,
26. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hi Charlie,
I'm truly sorry to hear how your package arrived — I completely understand your frustration, and I want to personally apologize for the poor packaging experience you received.
This is absolutely not the standard we aim for, and I’ve already escalated your concern to our relevant team for proper investigation. We've also assigned one of our team members to reach out to you directly so we can get this issue sorted as quickly as possible.
Please rest assured, we take this seriously. We’re committed to making it right and ensuring this doesn’t happen again — not to you, and not to any of our customers.
Thank you for bringing this to our attention, and again, I’m truly sorry for the inconvenience. We'll be in touch very soon with a proper resolution.
Warm regards,
Norelie
Top Tier Customer Support
Very quick and helpful customer service. Follow up after the sale was also very good. Product arrived on time as promised and was packaged well.
24. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hi D,
Thank you so much for your kind words! We’re thrilled to hear that you were happy with our customer service, follow-up, and the timely delivery of your order.
It means a lot to us that you took the time to share your experience. We're always here if you need any further assistance.
Warm regards,
Norelie
Cannot reach the company to file a…
Cannot reach the company to file a complaint
26. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hi Steven,
We're very sorry to hear that you've had trouble reaching us, and we truly apologize for any frustration this has caused.
After checking our system, we can see that one of our customer service representatives has already reached out to you via email. May we kindly ask if you’ve had the chance to check your inbox (including your spam or promotions folder)?
Please know that we're here for you and truly want to resolve this issue as quickly as possible. Your satisfaction is important to us, and we’ll do everything we can to make things right.
Warm regards,
Norelie
I contacted Norelie twice and received…
I contacted Norelie twice and received professional and exceptional customer service each time. I will surely share my experience with anyone who is in need of the products Norelie provides.
Thank you Norelie for making me a satisfied customer.
20. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hi Syl,
Thank you for your kind words and for taking the time to share your experience. We’re so glad to hear that you received professional and exceptional service each time you contacted us.
It’s always our goal to make every customer feel valued and supported, and knowing that you’ll recommend Norelie to others means the world to us.
Thank you again for your trust—we’re truly grateful to have you as a satisfied customer. If you ever need anything, we’re here for you.
Warm regards,
Norelie
Any questions I had pertaining to the…
Any questions I had pertaining to the order and shipping process were answered immediately. I have not received my device yet, but I am sure that the great support will continue.
Thank you,
Danny Trout
21. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hi Dan,
Thank you so much for your thoughtful message.
We’re very glad to hear that your questions regarding the order and shipping process were answered promptly. Providing quick and clear support is very important to us, and it’s wonderful to know that you felt well taken care of.
Although your device hasn’t arrived yet, we’re confident you’ll be pleased once it does—and rest assured, we’re always here if you need anything along the way.
Thank you again for your trust and kind words.
Warm regards,
Norelie
Alles in allem zufrieden
Die Lieferung kam sehr spät, obwohl ich expressversand buchte.Der Betrag wurde mir gutgeschrieben +. Auch die anderen Fragen++ die ich hatte( wie eine deutsche Anleitung) liefen zuerst über KI- wurden dann aber zuverlässig und persönlich beantwortet+++. Ich bin sehr zufrieden.Zum Behandlungserfolg kann ich noch nichts sagen.
21. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hallo Jutta,
Vielen Dank für Ihr ehrliches Feedback.
Ich verstehe wirklich, wie frustrierend es gewesen sein muss, Verzögerungen zu erleben, besonders nachdem Sie den Expressversand gewählt haben. Bitte nehmen Sie unsere aufrichtige Entschuldigung für die Unannehmlichkeiten an, die dadurch entstanden sind. Es freut mich zu hören, dass der Betrag Ihrem Konto umgehend wieder gutgeschrieben wurde und dass Ihre anderen Anliegen - wie die deutschen Anweisungen - schließlich persönlich und zu Ihrer Zufriedenheit geklärt wurden.
Ihre Erfahrungen sind für uns sehr wichtig. Wir haben alles, was Sie uns mitgeteilt haben, zur Kenntnis genommen und an unsere zuständigen Teams weitergeleitet, damit wir unsere Dienstleistungen verbessern können. Seien Sie versichert, dass wir ständig daran arbeiten, unsere Systeme effizienter und reaktionsschneller zu machen.
Was die Effektivität des Produkts betrifft, so besteht zum jetzigen Zeitpunkt absolut kein Grund zur Sorge. Wir bieten eine 90-tägige Zufriedenheitsgarantie, so dass Sie genügend Zeit haben, die Ergebnisse in Ruhe zu bewerten. Wenn Sie Fragen haben oder Unterstützung brauchen, sind wir für Sie da.
Nochmals vielen Dank für Ihre Geduld und Ihr Vertrauen. Wir setzen uns dafür ein, Sie zu unterstützen und sicherzustellen, dass Ihre Erfahrungen mit uns immer besser werden.
Mit freundlichen Grüßen,
Norelie
I have read about red light therapy and…
I have read about red light therapy and learned that it does help some folks. I used the equipment per the instructions. I didn’t get any improvement. I called Norelie to make sure that I using the equipment correctly to gain optimum improvement. They were very helpful and took the time to answer my questions and help me. Unfortunately I am one of the people that it didn’t work on. I’m glad I tried it I returned it to Norelie and they assured me that I would be refunded my cost. Thank you Norelie for letting me try it. Hoping it helps many others.
1. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hi,
Thank you so much for your thoughtful and honest feedback. We're truly sorry to hear that red light therapy didn’t bring the results you were hoping for, but we’re grateful that you gave it a try.
We’re especially pleased to know that our team at Norelie was able to support you and answer your questions. Your kind words mean a lot to us, and we appreciate the opportunity to assist you throughout your experience.
Your refund is being processed as promised, and we thank you once again for giving Norelie a chance. We're hopeful that red light therapy continues to benefit many others, as you kindly mentioned.
Wishing you all the best on your wellness journey.
Warm regards,
Norelie
Items arrived crushed
Ordered the RedRevive May 24. Received it June 12. The items were shipped in a thin bubble envelope instead of being packaged in a box. The contents were crushed in shipping. I don't trust they are safe to use. At this point, not interested in experimenting with a replacement. Emailed support and requested a full refund per their 90-day free trial.
Update: Seller's response below matches an email I received. Adding a star because seller provided a full refund, and they did not require me to ship back the crushed products. I am still not convinced this is a legitimate company or product.
10. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hi,
I'm very sorry to hear about the condition in which your RedRevive item arrived — that’s incredibly disappointing, and it’s absolutely understandable that you would feel frustrated, especially after waiting patiently since your order on May 24.
Please accept our sincere apologies for the poor packaging and for not responding to your initial message. That’s not the level of service we aim to provide, and I completely understand why your trust in the product has been shaken.
We do have an active and committed customer support team, and I want to personally make sure this issue is taken seriously and resolved as quickly as possible.
To do that, may I kindly ask you to provide your full order details (such as your order number, full name, and email address used during purchase)? Once we have this information, someone from our team will reach out directly to investigate and ensure your refund request is properly processed under our 90-day risk-free trial promise.
Again, I’m truly sorry for the inconvenience this has caused. You deserve better, and we’re committed to making this right.
Regards,
Norelie
Ich habe ihre Fußsohlen über meinem…
Ich habe ihre Fußsohlen über meinem Vater probiert und da ich Diabetes habe war das ein schönes Laufgefühl. Ihre Gesundheitssocken sind auch sehr gut 👍 bei Diabetes
9. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hallo Elke,
vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen! Es freut mich sehr zu hören, dass die Fußeinlagen für Ihren Vater einen Unterschied gemacht haben und dass Sie sie als bequem empfunden haben, vor allem in Anbetracht Ihres Diabetes. Es bedeutet uns sehr viel, zu wissen, dass unsere Gesundheitssocken auch bei Ihnen gut funktionieren.
Ihr Feedback ist unglaublich wertvoll, und wir wissen Ihre Unterstützung wirklich zu schätzen. Sollten Sie jemals Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Mit freundlichen Grüßen,
Norelie
Ich bin sehr zufrieden mit den RedRevive
Ich bin sehr zufrieden mit dem RedRivive! Ich leide seit 52 Jahren aufgrund eines Unfalls an einem Leistenbruch/Nackenschmerzen/Kopfschmerzen. Vor zwei Tagen hatte ich starke Nackenschmerzen und konnte meinen Kopf nur unter starken Schmerzen vorsichtig bewegen. Deshalb habe ich meinen Nacken und meine Schultern zwei Tage lang intensiv mit dem RedRivive behandelt, und die starken Schmerzen haben um 85 % abgenommen. Das ist eine enorme Erleichterung. Das RedRivive funktioniert außerdem unglaublich einfach und liegt gut in der Hand, ist aber mit dem Ständer auch angenehm zu bedienen. Ich empfehle diesen RedRivive-Therapiestab jedem mit starken Schmerzen.
7. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hallo Eric,
vielen Dank, dass Sie uns Ihre Erfahrungen mit dem RedRivive Therapiestab mitgeteilt haben! Es freut uns wirklich sehr zu hören, dass er Ihnen eine so deutliche Linderung Ihrer langjährigen Nacken- und Kopfschmerzen gebracht hat.
Es ist wunderbar, dass das Gerät dazu beigetragen hat, Ihre Schmerzen um 85% zu reduzieren und dass Sie es so einfach und bequem finden - sowohl in der Hand als auch mit dem Ständer - zu benutzen. Ihre Empfehlung bedeutet uns sehr viel, und wir sind dankbar zu wissen, dass das RedRivive Ihren Alltag so positiv beeinflusst.
Sollten Sie jemals weitere Unterstützung benötigen oder Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind immer für Sie da.
Wir wünschen Ihnen weiterhin Erleichterung und Wohlbefinden!
Herzliche Grüße,
Norelie
One of the best companies for after…
One of the best companies for after sales services.My query was dealt within minutes of me sending them an email regarding my problem and is being resolved as I am writing this review.A very genuine company to deal with .
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hi Kirit,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that your query was addressed so quickly and that our after-sales service left such a positive impression on you.
We strive to provide the best possible support to our customers, and knowing that you feel we’re a genuine company to deal with means a lot to us.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Warm regards,
Norelie
Hervorragender Service und hilfreiche Schmerzbehandlung
Mir wurde von einem Freund ein neuartiges Gerät von norelie gegen z.B. Polyneuropathie-Schmerz empfohlen, das ich sofort bestellt habe und sehr dankbar für diesen hilfreichen Tipp bin. - Als sich die Lieferung etwas verzögerte, bekam ich als "Trostpflaster" als zusätzliches Geschenk noch ein Fußmassage-Gerät, das ich ebenfalls wegen der guten Wirkung bei mir empfehle. - Bestellvorgang, paypal-Zahlung und Lieferung an meine DHL-Packstation waren bequem und unkompliziert. - Aber vor allem lobe ich den ausgezeichneten Service von norelie, außerordentlich hilfsbereit und rasche E-Mail-Beantwortung meiner Problemfragen. - Ich empfehle daher den shop "norelie" bezüglich Kontakt, Gesundheitsprodukte, problemlose Bestellung und Lieferung sowie prompte Service-Leistungen voll und ganz!
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hallo Manfred,
vielen Dank, dass Sie Ihre wunderbare Erfahrung mit uns teilen! Wir freuen uns, dass ein Freund Ihnen unser Gerät empfohlen hat und dass Sie bereits positive Ergebnisse bei Ihren Polyneuropathie-Schmerzen sehen. Es ist auch schön zu hören, dass das Fußmassagegerät Ihnen Linderung verschafft hat, während Sie auf Ihre Lieferung gewartet haben.
Wir sind besonders dankbar für Ihre freundlichen Worte über unseren Bestellvorgang, die PayPal-Zahlung und die Lieferung durch DHL Packstation - und natürlich dafür, dass Sie unseren Kundenservice hervorheben. Wir sind stolz darauf, dass wir für alle unsere Kunden ansprechbar, hilfreich und unterstützend sind, und Ihr Feedback bedeutet uns sehr viel.
Wenn wir noch etwas für Sie tun können, zögern Sie bitte nicht, uns zu kontaktieren. Nochmals vielen Dank für Ihr Vertrauen und Ihre Empfehlung!
Mit freundlichen Grüßen,
Norelie
Für mich wichtiger Lieferant und Ratgeber
Ich bin alt und habe so verschiedene Wehwechen. Da kommt mir eine Firma wie Norelie wie gerufen.
Meine Polyneuropathie in den Beinen hat sich schon gebessert, die Kniemassage tut mir auch gut.
Abwicklung von Bestellung über Lieferung bis zur Bezahlung ist problemlos.
3. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hallo Brigitte,
vielen Dank für Ihre freundlichen Worte! Wir sind wirklich dankbar, dass Sie sich für Norelie entschieden haben, um Ihr Wohlbefinden zu unterstützen. Es ist schön zu hören, dass unsere Produkte bereits zur Verbesserung Ihrer Polyneuropathie beigetragen haben und dass die Kniemassage Ihnen Linderung verschafft hat.
Wir freuen uns auch, dass Sie den gesamten Prozess - von der Bestellung über die Lieferung bis hin zur Bezahlung - als nahtlos und einfach empfunden haben. Ihre Zufriedenheit ist uns sehr wichtig, und wir sind immer für Sie da, damit Sie sich gut fühlen.
Wenn wir noch etwas für Sie tun können, zögern Sie bitte nicht, uns zu kontaktieren.
Mit freundlichen Grüßen,
Norelie
The best treatment ever!…
Because of a very delayed delivery of a purchase, I was told that my purchase would be cancelled and that my payment would be refunded. After a number of days and no sign of a refund, I contacted Nicole at Norelie. She helped me tract the payment until it was finally deposited with my bank. She did a wonderful job of keeping up with the process and assuring me that the refund was forthcoming. Thank you, Nicole.
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra Norelie US
Hi Arthur,
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience with us, and I’m so pleased to hear that Nicole was able to assist you thoroughly and keep you updated until your refund was successfully deposited.
Your satisfaction means everything to us, and I’m glad that despite the initial delay, we were able to resolve the issue to your satisfaction. We always strive to provide the best possible service, and your feedback lets us know we’re on the right track.
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Norelie
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.