Nordstrideco Anmeldelser 2

Ordered an US size 11 orthopedic shoe from Nordstride. Not cheap but not expensive ... about $80 Canadian. I am having to change my type of shoe do to mobility issues. The shoes were delayed four times ... I received update messages with tracking. They finally arrived wrapped in a plastic mailer bag. They were undamaged and looked good when I removed them from the bag. I had order a "WIDE" width as that is my normal size. Immediately, I saw they looked very small. Very narrow. I tried to slip my foot into them ... I was only able to get them on up to my instep. These might be a size 8? I had my friend try to put them on, as he is a size 11 as well. No luck. I tried to contact the company through their contact link. It states they will return my message within twelve hours. It has now been several days, but I did receive a message back. It gave me the options ... to get another size but I would have to pay shipping ... but how would I be able to choose a size when obviously they are sized incorrectly. They said I could keep them and they would give me 10% back. What good is that ... I can't wear the shoes. Or, I can return them to the shipping warehouse here in Canada .... but I would have to pay shipping and pay for tracking as they don't give refunds until they track the package back to their wearhouse. One of the reasons I purcased these is that the ad states free returns.
Not happy with the service or the product. LIke others have said, these shoes are not branded. There is no size stamped into the sole of the shoes. There is a small tag inside that has been sewn into an inside seam ..... it was hard to find.
Do not purchase from this company. I have read extensive reviews ... all sound awful.
JMS.

Horrible customer service. Don't be fooled by their website claiming easy returns and good communication. After contacting them four times on their website maiI form I gave up. The shoes themselves seem decent but are unbranded... are they from a "secret shift" at the factory?