Amazing cannot fault them. The turn around was very quick and the assessor was thorough patient and understanding The report written was in great detail and it reflected all the informatio... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Can’t fault the service , from date of referral to assessment and diagnosis it was exactly a month. Everything needed was sent through within days or hours. Lovely accessor who was patient and e... Se mere
Just atrocious. I simply don't understand how offering such a lack of care when you have such a duty is even legal. They used to be called Care ADHD so I can only assume they were legally advise... Se mere
Virksomheden har svaret
Mohammad Beegoo is compassionate, professional, and timely. I’ve vastly appreciated working with him through this process and he has helped more than once when I didn’t know the next step or was confu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Care ADHD is now Noodle. New name, new look - but our service is exactly the same. Noodle is an expert clinical service that assesses, diagnoses and supports children (6+) and adults with ADHD and autism. You can access these services either privately or through an NHS-funded pathway under Right to Choose. Our clinical team draw on decades of NHS experience, and we’re regulated by the Care Quality Commission. If you have an issue or concern you’d like to raise, please email our team at resolutionsteam@noodlehealth.com. You can also share any recent experiences you’ve had with us – whether good or bad – using our online feedback form: www.noodlehealth.com/contact-us/feedback Your feedback is vital in helping us improve our services – for you and for everyone who comes to us after you.
Kontaktoplysninger
Storbritannien
- resolutionsteam@noodlehealth.com
- noodlehealth.com
4,0
God
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
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I have been really pleased with the…
I have been really pleased with the service that I have received so far. Everything has been quick to sort out and everyone has been very polite and extremely helpful.
20. oktober 2026
Uopfordret anmeldelse
There is such a delay in people getting…
There is such a delay in people getting back to you , also if you have to get in touch with the person who is dealing with your case they take up to 3/4 weeks to get back to you . I use to call everyday to find out where my Pescription was when I finally got through after being on hold for over an hour only to have to wait another week or 2 for a return call/email and when I got medicated i run out then have to wait 2/3 week with no Pescription then have to wait another week for them to be delivered.
Very unhappy and concerned for my treatment that I had to jump through hoops to get .
24. september 2026
Besvarelse fra Noodle (formerly Care ADHD)
Dear Barry,
We're really sorry to hear about your experience and the frustration caused by difficulties contacting our team and delays with your medication.
We understand how important continuity of treatment is and how concerning it can be to experience gaps in medication, particularly when you're already trying to manage your ADHD.
We are currently experiencing a high volume of enquiries, which has affected our response times. Our teams are working hard to support patients as quickly as possible, and we are continuing to increase capacity across our clinical, bookings and patient support teams.
We recognise how important timely communication and reliable access to treatment are, and we remain committed to improving these aspects of our service.
Warm regards,
The Care ADHD Team
Besvarelse fra Noodle (formerly Care ADHD)
Dear "NK",
We're sorry to hear that communication has fallen short of your expectations. We are currently experiencing a high volume of enquiries, and our teams are working hard to respond to patients as quickly as possible.
We recognise how important timely and clear communication is and are continuing to increase our support team capacity to improve our patients' experience.
Warm regards,
The Care ADHD Team
Highly Recommend
The clinician that dealt with my assessment really had the time to listen fully too me. The turn around time from recieving my NHS RTC referral to the assessment was so quick. The emails were clear and understandable. Clear lines of communication. Overall very happy with all the service I received.i would highly recommend them.
19. oktober 2026
Very quick wait time from referral to…
Very quick wait time from referral to assessment and a thorough, professional experience at the appointment. Communications are all very prompt and easy.
19. oktober 2026
Awful
Awful. Literally never answer the phones and trying to get any support via email is virtually impossible. Noone seems to know what they're doing and just acknowledge complaints without doing anything .
10 months on and still nothing.
Note the stock reply below - fails to mention that Care ADHD revenue grew from £1.9 million in its first year to £37.1 million.
Private equity cashing in on people’s suffering
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Noodle (formerly Care ADHD)
Dear Tony,
We're sorry to hear about your frustration with the waiting times and difficulties contacting our team. We understand how disappointing it can be when you're waiting for support and struggling to get updates.
To clarify how our titration waiting list works, the waiting period begins from the date the required titration forms are completed, rather than the date of diagnosis. Once these have been clinically reviewed and the patient is ready to proceed, they enter our Ready to Book queue. Our Bookings Team contacts patients when they reach the appropriate stage.
Due to high demand, waiting times have extended beyond earlier estimates. We are continuing to increase our clinical and bookings capacity to help patients progress through the pathway.
We are also experiencing a significant volume of enquiries, and our teams are working hard to respond as quickly as possible. We recognise the importance of clear communication and remain committed to improving our patients' experience.
Warm regards,
The Care ADHD Team
The lady I spoke to made me feel less…
The lady I spoke to made me feel less anxious about describing my struggles. The way the questions were asked and structured were helpful and guided which is very much necessary for someone like myself with an awful memory and a busy head! Care UK in general were efficient in the entire process, right from the initial referral. Thankyou :)
19. oktober 2026
My experience at careadhd has been…
My experience at careadhd has been excellent, the treatment has changed my life for the better. The processes are clear and well explained. I have regular reviews with a clinician which are timely, effective and reliable. It is an easy system to navigate and I always have the same clinician for reviews, Imran. I would highly recommend the service.
19. oktober 2026
Uopfordret anmeldelse
X3 emails (including one sent on their…
X3 emails (including one sent on their own website) over a 2 week period with no reply, currently on hold to get a medication review it’s been 61mins. It’s not good enough. They are funded by the NHS but dont have effective communication to arrange appointments.
Joke a company
19. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Noodle (formerly Care ADHD)
Dear Melanie,
We're sorry to hear about the difficulties you've experienced trying to contact our team and arrange your medication review.
We are currently receiving a significant increase in patient enquiries, which is affecting our response times across email and telephone channels. Our teams are working hard to respond to patients as quickly as possible, and we appreciate how frustrating it can be to wait for assistance, particularly when it concerns ongoing treatment.
We are continuing to increase our Patient Support and Bookings Team capacity to help improve response times and make it easier for patients to access the support they need.
Thank you for your patience and understanding.
Warm regards,
The Care ADHD Team
Always replied to my emails got Mr a…
Always replied to my emails got Mr a assessment quick and the staff ate helpful even my assessment made me comfortable
19. oktober 2026
Average at best
I’m disappointed in my most recent experience with Care ADHD. They emailed me saying I needed a medication review and wouldn’t be able to order more meds until this was completed. This left me without any medication for an extended period of time. Then when I had the review call, I was told the person conducting the call can’t change my prescription, so I’d need another call with a doctor for that purpose. What a waste of time!! I already said on the forms I’d filled in prior to the call that I wasn’t happy with my current medication. What’s the point of a medicine review call if the person conducting the call doesn’t have the authority to change a prescription?! I then had to wait several weeks and chase Care ADHD to get the follow up call booked, which meant even more time without medication. It seems like they expect people they’ve diagnosed with ADHD to behave as if they don’t have ADHD
22. september 2026
Besvarelse fra Noodle (formerly Care ADHD)
Dear MRSKOM,
Thank you for sharing your experience. We're sorry to hear about the frustration caused by the medication review process and the time you spent waiting for further appointments.
We understand how important continuity of medication is and how difficult it can be when additional appointments are required, particularly for patients managing ADHD.
Medication reviews and prescribing decisions sometimes require input from different clinicians, depending on the nature of the review and any changes being considered. These processes are in place to ensure treatment remains safe and appropriate, although we appreciate that the need for further appointments can be frustrating.
We also recognise the importance of clear communication and timely follow-up, especially when medication is involved. We are continuing to improve our booking processes and clinical capacity to help make the experience smoother for our patients.
Warm regards,
The Care ADHD Team
Extremely knowledgeable and helpful…
Extremely knowledgeable and helpful with my diagnostic, was very thorough with questions.
9. september 2026
Help me to accept my diagnosis
21. juli 2026
I was referred to Care ADHD in February…
I was referred to Care ADHD in February 2026 and received my ADHD diagnosis in early March. Initially, I was really happy with the service and the waiting time for diagnosis.
The main reason I chose Care ADHD was the advertised waiting time for titration on both their website and the official Right to Choose website. At the time of my referral, the waiting time for titration was advertised as just four weeks. However, it is now October 2026, and I still haven’t had my titration appointment. I submitted all my titration forms just days after receiving my diagnosis letter in March, so I have been waiting months longer than expected.
I have contacted Care ADHD countless times by email and telephone to explain how the uncertainty, delays and inconsistent information are affecting my wellbeing. Despite repeatedly raising my concerns, I have not received the clarity or reassurance I would expect from a healthcare provider.
During this prolonged wait, I have started therapy and begun the process of coming off my existing medication so that I can start ADHD medication under the care of my Community Mental Health Team (CMHT). Unfortunately, due to the ongoing delays, it now looks as though I may be left without medication before I even receive my titration appointment, which is exactly the situation I was hoping to avoid.
I have explained my circumstances and the impact this is having on me to Care ADHD on multiple occasions. However, I feel my concerns have not been taken seriously. Each time I contact them, I seem to receive different explanations or information, leaving me frustrated, confused and no closer to knowing when I will receive the treatment I was referred for.
I understand that waiting lists can change, but patients deserve honest communication, accurate information and compassion, particularly when delays are affecting their mental health and treatment plans.
My initial experience was positive, but the experience since diagnosis has been extremely disappointing. I chose Care ADHD through Right to Choose based on the advertised waiting times, and I now regret that decision.
Based on my personal experience, I would advise others to research their options carefully before choosing this provider. Right to Choose is an important opportunity, and I feel let down by a service that initially appeared to be the right choice for me.
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra Noodle (formerly Care ADHD)
Dear Leah,
Thank you for sharing your experience. We're pleased that your initial assessment was positive, although we're sorry to hear about your frustration with the subsequent waiting times and communication.
We understand that waiting longer than initially anticipated can be particularly difficult when you're making decisions about your treatment.
To clarify, the titration waiting period begins from the date the required titration forms are completed, rather than the date of referral or diagnosis. Once these forms have been reviewed and the patient is clinically ready to proceed, they enter our Ready to Book queue. Our Bookings Team then contacts patients when they reach the appropriate stage.
Waiting time estimates are based on clinical capacity and booking activity at the time they are provided and are not guaranteed. Demand has exceeded earlier projections, which has affected these estimates. We continue to increase our clinical and bookings capacity to help patients progress through the pathway.
We appreciate that uncertainty around treatment can be challenging, particularly when other healthcare professionals are involved in your care. We also recognise the importance of clear and consistent communication throughout this process and remain committed to improving the experience for our patients.
Warm regards,
The Care ADHD Team
Worst service every
Worst service every. Diagnosed a year ago almost and haven’t heard a thing about medication or any helpful advice!!! Steer clear of this service unless you’re willing to wait a very long time. It’s actually medical negligence IMO
17. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Noodle (formerly Care ADHD)
Dear Scott,
We're really sorry to hear about your experience and understand how frustrating it must be to have waited so long without the support or communication you expected.
We would like to clarify that the waiting period for titration begins once the required titration forms have been completed and reviewed, rather than from the date of diagnosis.
However, we recognise that this doesn't make the wait any less difficult, particularly when you're looking for support following your diagnosis.
We are continuing to increase our clinical and bookings capacity to reduce waiting times and improve communication with patients. We sincerely apologise that your experience has left you feeling so disappointed.
Warm regards,
The Care ADHD Team
Amazing experience with care adhd
Amazing experience with care adhd. I felt so anxious and nervous but the assessor really put me at ease and explained any questions I didn’t really understand. I couldn’t have asked for a better assessor and an experience.
5. oktober 2026
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