NomNom Sweets Anmeldelser 78

TrustScore 2 ud af 5

2,2

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Absolutely terrible, not even sure this is a legitimate business. My order never arrived and despite trying to contact them several times never got any reply and lost my money. AVOID!!!!!

Bedømt til 2 ud af 5 stjerner

Unfortunately this package took almost 2 weeks to arrive, and that was only after I’d emailed twice, messaged on Facebook twice and messaged on TikTok (to which every single message was ignored). S... Se mere

Bedømt til 2 ud af 5 stjerner

Sweets were alright prob 4 **** But service was utterly poor waited two full weeks without any communication from ya I ended up having to email your company to see what was happening following that... Se mere

Bedømt til 5 ud af 5 stjerner

I've had 2 great experiences with Nom Nom Sweets, first was for personal use and they delivered great fresh tasting sweets, which resulted in me going back to get my neice birthday present from there.... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Slikbutik
  2. Chokoladebutik
  3. Konfekturebutik
  4. Konfekturegrossist

Skrevet af virksomheden

Established in 2020, NomNom Sweets has become a household name for pick and mix and international sweets, treats and snacks. Choose your sweets or chocolates and sit back and relax while we pick, pack and post your selection to your doorstep. Our best sellers include our Create Your Own bags, Mystery Boxes and American snacks. We offer FREE DELIVERY on orders above a set amount and also EXPRESS delivery using our trusted partner DPD. Not in a hurry? No problem! We also have an economic delivery which takes 3-5 working days. We stock the best brands including, Haribo, SweetZone, Hersheys, Mike and Ike, Nerds and Bebeto to name a few. We offer a huge range including sweets, chocolates, drinks, snacks from the UK and American sweets and chocolates. We also cater for various diets including halal, vegetarian, vegan, sugar free, dairy free and gluten free. Buy now, pay later options are available with Klarna, Clearpay and Laybuy or pay using credit or debit card, paypal or contact us for larger wholesale orders. So let us satisfy your tastebuds with our fantastic range of pick and mix sweets and international candy!


Kontaktoplysninger

2,2

Under middel

TrustScore 2 ud af 5

78 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 33 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner
NomNom Sweets-logo

Besvarelse fra NomNom Sweets

Hi Kate.
We’re sorry to hear that you’ve given us a 1 star review without contacting us at all regarding a missing order. Customers would usually contact us if the order hasn’t arrived within a particular time frame. Looking at the tracking it looks as though Yodel still have your parcel and this usually means that it is either lost in their system or damaged. They do not contact businesses to pay them back for the damaged or lost items and wait for us to contact them which we wouldn’t have been able to do unless we knew it hadn’t arrived yet.

Nevertheless we are putting in an information request with Yodel to see whats happening with your item. We would appreciate you adjust your review once we’ve been able to rectify the situation. We will contact you separately regarding this.

Many thanks.

The NomNom Sweets Team

Bedømt til 4 ud af 5 stjerner

Would have been a 5

Would have been a 5, Sweets was delicious just they never came on time when I paid extra for delivery

15. februar 2023
NomNom Sweets-logo

Besvarelse fra NomNom Sweets

Hi Tiffany.

Thank you for your review. We’ve had a look at the delivery time and can confirm the delivery was made on time. The order was made after 10pm on Friday 10th Feb. As per our delivery times if an order is made before 2pm on the Friday you should have received it the following Monday or Tuesday (1-2 working day delivery - weekends are non working days). As it was made after the cut off time it was sent on Monday 13th feb and received on Wednesday 15th Feb which is 2 working days from the time it was sent out. We hope this clears the confusion.

In regards to the sweets being delicious, we are glad you enjoyed them and we hope you enjoyed them enough to order from us in the future whenever the cravings kick in!

The NomNom Sweets Team

Bedømt til 1 ud af 5 stjerner

I placed an order on the 17th January…

I placed an order on the 17th January and they eventually turned up after 3 weeks yesterday even after me asking for a refund over a week ago! The customer service is terrible and didn’t help my last message asking for a refund was ignored. Also when the sweets arrived they taste and smell like play doh and not very nice at all! I will never be ordering again or recommending to anyone

Reply to the reply,
I have been inpatient? I didn’t contact you for 2 weeks I gave it 2 weeks for delivery which is more than needed? After contacting you I got an email from you saying it was a delay from the courier side and will be delivered Friday, Saturday or Monday at the latest so when it came to Tuesday and I still hadn’t received yes I wanted the refund! As I still had not received the items and had no tracking or any other way of finding out about them. And if you had said I could send them back for a refund I would have but you stated they are non returnable due to them being custom picked so no way of a refund!!!

26. januar 2023
NomNom Sweets-logo

Besvarelse fra NomNom Sweets

Thank you for your feedback. The matter has been dealt with via email from our customer service department.

The NomNom Sweets Team

Bedømt til 1 ud af 5 stjerner

Still haven’t received my order after…

Still haven’t received my order after ordering on the 20th January and paying for 2 to 3 day delivery have emailed three times no response probably a scam company

20. januar 2023
NomNom Sweets-logo

Besvarelse fra NomNom Sweets

Hi Alan. Thank you for getting in touch. We have checked the emails and they were sent to our junk folder which is checked periodically. We have emailed you separately regarding your order as there was an issue with the courier. Thank you. The NomNom Sweets Team

Bedømt til 1 ud af 5 stjerner

Disappointing Service

Ordered for my daughters Birthday which is this week, more than 2 weeks in advance and she still wont have them on time.
Placed my order on the 19th Jan. Paid for 3-5 day delivery. Followed up with an email to customer service on the 25th still not had a reply. Got a dispatch email yesterday but when tracked today, it’s telling me that the supplier hasn’t yet dropped the parcel at the drop off point.
Utterly disappointing service. Will not be using again.

19. januar 2023
Uopfordret anmeldelse
NomNom Sweets-logo

Besvarelse fra NomNom Sweets

Hi Joanne. We are sorry for the delay in your parcel. Several parcels that were sent around the same time came back yesterday due to the courier unable to read or scan labels as they got wet during transit. This unfortunately has meant that we have had to send them out again after checking the contents of each parcel.

We have sent them with priority delivery so you should receive them in 2/3 days. Sorry for any inconvenience.

Regards;
The NomNom Sweets Team

Bedømt til 5 ud af 5 stjerner

Great sweets.

My order came quicker than I expected and the sweets are great .Thank youse so much . I will be ordering again .

17. december 2022
Bedømt til 3 ud af 5 stjerner

Was okay

I wasn’t overly wowed by the sweet the selection wasn’t a big rage it was hard to choose which was the best as they seemed pretty basic, when they arrived was kinda disappointed with packaging didn’t really get me excited to eat them

13. januar 2023
NomNom Sweets-logo

Besvarelse fra NomNom Sweets

Hi Bethany.
Thank you for your review.
We try to provide as large a range as possible with our pick and mix. These change regularly where we keep the most popular sweets and remove sweets that aren’t as popular. If you check our reviews I don’t believe there are any that mention our sweet range being basic or a small range. We have roughly 60 options for pick and mix as well as our other items on offer.

The resealable bag that the pick and mix comes in is to ensure your sweets are safe and secure. They are sent boxed and pink parcel wrapped. We are disappointed you believe that the packaging wasn’t amazing or to your standards.

Nevertheless we hope you use us again for your future sweet cravings and keep checking back to see what changes we have made to our selection. We are looking to add a further 23 carefully selected options that have been requested by some of our repeat customers.

Thank you once again for your review.

The NomNom Sweets Team ☺️☺️

Bedømt til 4 ud af 5 stjerner

Bought a 1.5kg bag of sweets for my…

Bought a 1.5kg bag of sweets for my sister for Xmas, ordered on the 12th and they arrived on the 16th December which for the Month of December was quite good given the fact that all the couriers were struggling due to Royal Mail strike actions taking place, now despite the item arriving relatively quickly it wasn't actually delivered to my address (all of which was correct at the time of ordering) the parcel ended up being delivered to no. 60 down the road!!! Luckily for me & the company the neighbour Laura who lives down the road brought it round to my address as I was frankly non the wiser! So a massive thank you to my neighbour, as for the courier - well they need to read the number on the labels correctly! Not everyone is as honest as the neighbour was that day!

As for the sweets they looked amazing!

So I ordered some for myself on the 11th January '23 and although i paid £5.99 for the quicker delivery, I am still waiting for them which quite frankly is shocking! But il leave that for another review if and when they ever turn up 😏

12. december 2022
Bedømt til 5 ud af 5 stjerner

Love this company and their products

Love this company, packages turned up earlier that expected, and the bags were full to the brim, would highly recommend to anyone that loves these sweets 💜

16. december 2022
NomNom Sweets-logo

Besvarelse fra NomNom Sweets

Hi!

Thank you for the positive review! We’re glad you’re satisfied.

The NomNom Sweets Team

Bedømt til 5 ud af 5 stjerner

Excellent experience and service..

Excellent experience and service. So pleased I signed up to become a member. They have a great selection of sweets old fashioned types and modern products.
A good selection of weights of packaging available to your own choice and the availability of pick and mix

13. november 2022
Bedømt til 2 ud af 5 stjerner

Still no order from you !!!

Still no order from you !!!! Taking way to long for my purchase
Yodel have not delivered it

8. december 2022
NomNom Sweets-logo

Besvarelse fra NomNom Sweets

Hi Ian.

Your parcel was delivered on 07/12/22. You would have received an email/text regarding your delivery with Yodel so you can monitor this. We would have preferred you contacted us if you believe you haven’t received it as this would have been a lot quicker and easier for you rather than leave us a 2 star review without giving us a chance to rectify your issue.

Nevertheless we are reaching out to you separately to discuss this. You will receive an email from customerservice@nomnomsweets.com shortly.

Regards.
The NomNom Sweets Team

Bedømt til 5 ud af 5 stjerner

Sweets galore

Wide choice, well packaged. Always prompt delivery

30. november 2022
NomNom Sweets-logo

Besvarelse fra NomNom Sweets

Hi Donna. We’re glad you enjoy our sweets! Your positive review means a lot to us!

Thanks for your purchase.

The NomNom Sweets Team

Bedømt til 5 ud af 5 stjerner

Great selection of sweets

I ordered a large mystery sweet box and 2 small mystery boxes for family Christmas presents. They were all jam packed with sweets and came packaged really nicely. I've had to stop myself from pinching a couple 😅. I will definitely be ordering again, thank you!

26. november 2022
Uopfordret anmeldelse
NomNom Sweets-logo

Besvarelse fra NomNom Sweets

Hi Lauren! So glad you like the boxes and we really hope your family enjoy the sweets as gifts for xmas!

Thank you for ordering 🙂

The NomNom Sweets Team

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