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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Family owned yacht charter company, with 25+ charter boats located in Marina Kaštela, Split - Croatia. If you find a better price for our boats, let us know and we will beat it!
Cesta Franje Tuđmana 213, 21213, Kastel Gomilica, Kroatien
2,9
2 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Sehr schlechte Qualität
Werde sicher hier nicht mehr buchen
Ich segle seit 20 Jahren aber
einen so schlechten Service habe
Ich noch nie erlebt. Besonders schlimm
finde ich es wenn Geräte die zur
Sicherheit gehören nicht funktionieren.
Was aber das schlimmste ist dass man
mit Arroganz und Ignoranz behandelt wird.
At first very friendly and flexible. Once at sea you are on your own, and little help can be expected as long as the boat "flows". No VHF, no inverter, no thruster, 10 cm water in engine - no problem. Spend 3-4 days of your vacation arguing to get help. Then once back in the harbour they fine comb the boat to find issues to charge you for.
Edit: The reply from Noa Yachting actually shows they don´t take customer feedback seriously. Keeping arguing against a customer + revealing personal informasjon (GDPR breach...) is quite alarming from anyone trying to give them fair feedback. We begged for help on the VHF without getting answer. I have this Documented on Whats App. To simply state "it works when we checked" shows that it is more important for them to "win the argument" than helping a customer. Keep sailing as long as the boat float - was the feedback we got. In writing.
Besvarelse fra Noa Yachting
Dear Torbjørn,
Despite your bad review, on behalf of Noa Yachting, we hope that you have enjoyed your sailing weeks in Croatia. We appreciate your feedback, although it is not a positive one, but it is still more than welcome, in order to improve the service in the future, but in this particular case some items should be denied: VHF was checked by Noa Yachting stuff upon the return in the base (and also during sailing) and any issue wasn’t detected - it worked.
There was an issue with the bow thruster solved in the shortest possible time (less than 24 hours) once you have contacted Noa technical team.
Water under the engine is related to air condition, more precisely condensation of the air condition that was explained and removed on the check in.
According to the above, the fact that Noa Yachting was on your disposal once you sailed out from the base cannot be contested which is, after all, our duty.
Noa Yachting completely distance itself from the fact that : "they fine comb the boat to find issues to charge you for.”
Unfortunately, Noa Yachting is unable to bear the responsibility for the damages made by clients during their sailing week, stated by our technician on the check out.
Lastly, the fact that SUP was lost and that it wasn’t reported on the check out certainly isn’t the right act from our point of view.
Moreover, we did not use any of your personal information except for the purpose of processing the yacht rental, as you state in the modified review.
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