no7beauty.co.uk Anmeldelser 

I ordered for the 1st time last night but then came across reviews and decided to cancel this morning. I was told that the order had already entered the despatch process and could not be cancelled. I checked and payment had been taken even though the company clearly states that payment will be taken 'at the point of despatch' my order has not yet been despatched and I have not received an email advising of same yet payment taken. Can't get satisfactory answer to my questions on this. Avoid!!!!!

I wasn't sure if this website was genuine at first as I've always shopped at Boots, but it looked genuine and I saw they had some good reviews.
I'm not sure why the majority of reviews are so poor on here though as my experience was a good one.
I signed up to the emails as you get exclusive offers sent to you which I thought was really good.

I ordered new future renew range bundle and it’s working wonders! Highly recommend.

Love this website! Received an email on Friday advertising a discount, made my order... and item arrived yesterday (Monday) :) Super happy with the service and love my new skincare!

cancelled order with no explanation! What a faff this website is, avoid!

Very disappointed with all three of the products in this range, it made my skin feel sore, slightly itchy and skin looked slightly reddish.
I used to trust all boots skincare products, never had a bad reaction to any of them.
In addition it smells very ‘chemically’, I have reverted to a differeny brand

I WANT TO GIVE A ZERO RATING!! THIS THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH! I ordered 4 products, all which were terrible quality. I filed a complaint and request for refund and 16 days and 8 messages later and I am still getting the run around. They keep telling me "quality control" will get a hold of me! BS They have a strict 14 day return policy, but have no problem keeping my $ for as long as it takes for them to figure it out.( which feels like it will never happen and i'm pretty sure I've been scammed!) I have filed a dispute with my Amercian Express Card. Ironically, I only tried the product because of an Amex rewards incentive for buying online. What a huge mistake! Every other cosmetic company I have ever needed a return or refund from helped me within 24 hours! Some even say keep to the product and refund your money or send you an exchange of some sort. NOT NO. 7!! THEY DON'T CARE ABOUT YOU AT ALL!!! GREED AT ITS FINEST! How has this company stayed in business so long?! I'm VERY angry! I can complain to them until i'm blue in the face, I can ask to speak to a supervisor and there is never one to talk to! There is no recourse unless Amex backs me up so I can get my $68 back!

No 7 have hyped up their latest renew creams. I (foolishly) put my faith in their claims about these so called amazing creams. I find them horrible and my skin reacts badly to them. I have to wash the day cream off. I consider it robbery that Boots have no complaint and refund policy for cosmetics. I am left with cream which is nothing like their description

I would avoid this website completely I made a next day delivery order and checked out as a guest the money came out of my account but I received no email confirmation the parcel then did not arrive and when I called customer service and told them what had happened I gave them my details and they tried telling me I’ve given them the wrong address and they couldn’t give me any information and there was nothing they could do I’m still trying to get a refund now

This review is long overdue.

I would like to express my heartfelt thanks to the lovely No7 sales assistant named Margaret at Wood Green boots. Her knowledge, understanding and customer service was and has always been second to none. She's an asset to the No7 brand and Boots. Thank you Margaret for your help and care, boots advantage advice and just for being you. ❤

No7 make sure you show her some love and appreciation for representing your brand so well.

Avoid avoid avoid, if I could give no stars I would. I will definitely be purchasing from Boots in future. This is the second consecutive order that I have had to chase when next day delivery didn’t happen. They are now telling me payment hasn’t been received for my latest order, when it’s showing as paid in my bank! I now have to wait for it to be processed apparently before they will dispatch!! I don’t think so, fortunately I paid by credit card so I’ll let my bank sort it. Keep your goods online No 7, I’ll shop at Boots.

Do not buy from this company. Buy direct from Boots stores.
Customer service based in US and blamed everything on the system. Used words "no, unfortunately, can't'
Unbelievably poor
Will never purchase from them again.
So disappointed.
For the record - the products were not as described and some missing

Buyer beware as they are con artists….Would give them a zero but no option… ordered product online next day delivery on Monday this week… still not dispatched customer service lied first time and said it was dispatched and gave me a fictitious tracking number then today said problems at warehouse but was getting prepared… challenged fact they did not have in stock to be told oh yes we have 47 in stock… more lies then gets a customer service manager whom cannot give me an assurance on dispatch… refused to let me make a formal complaint

This is the second time I have ordered items and each has arrived within a few days and well packaged. Great offers, great website, great customer service.

Horrendous customer service. I received my item which was a bundle of skin care products. When I unpacked it the eye cream was open at the end that should be sealed. I’m not prepared to use something on my eyes which could be contaminated, not sure how long it’s been open for, and it’s impossible to get the product out of the tube at the correct end anyway. I wasn’t able to get any sense from the chat facility or over the phone as the operator just said I needed to return the whole thing! So I completed the contact form as instructed, and a week later I’m still without any contact or a resolution! I wouldn’t care so much but the products aren’t exactly cheap! Never again!

Spent over £50 on this site and got free next day delivery. One item was missing and I got an email saying it would be with me shortly. Over a week later and I still don’t have the item. Today they’ve emailed me saying the order is cancelled as they can’t source the stock - yet the exact item is still available to order online from them! I’ve complained and just got generic responses saying they’ve refunded. Awful service and I’ll never be shopping with them again.

Update: their customer service team are even more useless than I originally thought - they don’t read messages properly and just guess what is going on. In the same group of messages I’ve been told first I’ll get a refund, then I won’t because I haven’t been charged (I have), then that I need to fill out a form for the courier despite it never being despatched. Avoid this company.

Order placed and 2 out of 3 items delivered in separate boxes. 1 box is stuck in oblivion still after a week and their customer service is shocking - no help whatsoever - I have purchased from them several times before but never again - avoid at all costs unless you have money to waste.

Shocking.
If I could give no stars I would. I placed an order where if you spent £50 you could choose 4 free products one being a mini face seum worth £17.99. I placed my order and a few days later it arrived with a hole in the box and five product's missing. I emailed and had to fill in a form as to what was missing.
When the replacements were sent there was no serum so yet again I contacted No7 customer service to be told it was out of stock and they would send as soon as it was back in stock.
Today I received an email saying the order was cancelled as they weren't getting any more stock in. I replied to the email as the only reason I had placed an order was because of getting the offer and surely they should send something of a similar value to be told NO but we can credit your account with £10. I find this totally unacceptable as I have no intention of ordering from them again. They should not of accepted the order at all in my opinion.

After using their Hyaluronic Acid products for the first time, my face started swelling up and had an immediate reaction. Patches of redness, sore, and itchy, it felt almost like my skin was burning.

When contacted about this, customer service first said they would issue a refund, but on a second message completely backtracked and said they required a Doctor's note to prove this and nothing was done.

Love their website,so easy to use/navigate so when I had an email yesterday stating there was buy one get one free one certain products..I checked to see if my favourite eyeshadow was one of them has it is the only one I will wear..Was over the moon when placed four into the basket and was only charged for two and with free next day delivery,made the order complete..Made the order quite late yesterday and received today..What an amazing site,will be ordering from again soon..Thank you ever so much for another fantastic experience.

Item arrived damaged. You have no returns labels included. You need to contact the company with a message system and they send a return label that you have to print (even when you explain you don’t have printing means)
Then they just say nothing they can do and they expect you to pay returns on their faulty item. Which is not following the selling regulations.