Swift responses and environmental vision
The swift responses over a purchase I made wrongly too large. It ended up not sending it back, because of the sustainability standpoint of Givalli that I support wholely.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The swift responses over a purchase I made wrongly too large. It ended up not sending it back, because of the sustainability standpoint of Givalli that I support wholely.
Scam!! Je ontvangt niet wat je hebt besteld, je moet zelf de retour betalen voor een (met opzet) verkeerd geleverd artikel. Je bent je geld kwijt als je hier besteld. Linnen hemden zijn polyester en de kwaliteit is erbarmelijk. Derderangs! Je denkt dat het een EU-shop is maar het is Azië. Het zijn bedriegers!
If I could give 0 stars, I would.
I ordered a shirt and a pair of trousers advertised as linen on the website. The reality? The shirt turned out to be cotton/polyester, and the trousers I received are clearly labeled 100% polyester.
I contacted customer service as soon as I received the first item to report the issue and asked them not to ship my second order until the matter was resolved. They ignored my request and shipped the trousers anyway… only for me to discover exactly the same problem.
Customer service kept repeating the same thing: return the items to China at my own expense, pay for shipping, customs duties and import fees, wait more than two months, and only then maybe get a refund.
At no point did they seriously address the main issue: why are products marketed as linen when the labels clearly state otherwise?
I tried for weeks to find an amicable solution. Their final offer was a 40% refund in exchange for keeping products that do not match their advertised description.
I find these practices misleading and extremely disappointing. I strongly advise future customers to think twice before ordering and to carefully check the actual composition of the products they receive.
If I had known beforehand that “linen” meant polyester made in China, I would never have placed an order.
Good quality for a fair price. Shipping of the goods went pretty fast.
The waistcoat I ordered just fitted perfectly. The fabric and colors were exact as I had in mind when I placed my order
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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