Nixon Anmeldelser 176

Absolutely zero response from their customer service emails, info@ email, chatbot and can never get through on the phone number.

I have requested an update on my purchase, but aside from the confirmation of purchase email 7 days ago, I have heard absolutely nothing.

Nixon, please do get in touch ASAP.

Ich versuche seit einem halben Jahr, einen Kontakt zu finden, bei dem einem geholfen wird Ersatzteile zu bestellen.
Leider sind sowohl chat Funktion als auch Hotline ausser Betrieb.
Über Mail keine Antwort.

J'ai recemment essayer de faire reparer ma montre avec le SAV, elle n'était plus sous garantie parce que j'ai trop trainée (ma faute) mais le fermoir du bracelet s'est tout simplement ouvert seul alors que je roulais à vélo, aucune vitesse aucune secousse au mouvemenrt brusque ni chute. Juste une montre toute neuve qui se désintègre toute seule. Je demande a ce qu'elle soit remise a neuf on me demande la moitié du prix d'achat de la montre pour changer le verre rayé et remettre le bracelet et fermoir en état, je négocie parce que je suis bon client... on me demande de le prouver et d'envoyer des photos de mes autres possessions NIXON (j'ai cru à une blague :D c'était premier degré)et avant même que j'ai décidé ou donner un quelconque accord on me renvoie la montre dans l'état c'est à dire toujours cassée (plus d'un mois après) sans même m'en informer. Depuis impossible de les recontacter pour la renvoyer une honte le SAV situé à Hossegor est vraiment catastrophique et les produits aussi !

Absolutely fabulous watch (Fisheye) a real statement piece with a real high quality feel. Had an issue with delivery/taxes being charged incorrectly by dhl but Pierre in Customer Services sorted out a refund quickly and efficiently after I had queried it.

Au top, rien à dire, service client efficace, je recommande

They asked what watch I had and let me ship it and I paid that cost, knowing they couldn't repair it or replace it. And the only options they gave me was $240 code and they discard my watch or send it back to me without any resolution.

I have been buying Nixon since the early 2000’s. I have a few different watches and have referred other people to buy their watches. I have an elite watch, the original automatic which I bought as a high school graduation present to myself in 2005. I bought the watch for 2 main reasons besides I like the look. 1- it is an automatic movement so doesn’t need a battery and 2- because it has a lifetime warranty. I’ve had the same issue with the watch which is a riveted pin in the clasp would come out over time and the watch will fall off my wrist. The first time I sent it in they just sent me a brand new watch, every time after they just replace the clasp. Shipping is always taken care of by them. Because of this I’ve had no reason to get the watch serviced anywhere else. I always call in to Nixon and they would send me a shipping label and take care of my watch. Recently the customer service reps have been difficult and trying to charge me for shipping. After speaking with the manager who said “I know we use to but it’s changing”. I was told by one of their reps that I would never have to pay shipping on a elite watch. So after arguing she agreed to take care of shipping and said they only took care of it in the past because I escalated the ticket which is a lie and warned me I would have to pay in the future. I thought whatever just fix my watch. I send it in and then get a email stating that they don’t stock those parts any more so I have to pay $125 for a new band. The manager is giving me a bunch of excuses on why I have to pay stating their warranty. Well I have everything original for my watch- receipt, case and warranty booklet. The manager is arguing with me using their “new” warranty. I will no longer back Nixon as they are being unreasonable keeps giving me excuses to have me pay. They sent me a quote with a return shipping charge. I hope they go out of business

I owned 2 Nixon watches and they stopped working after a couple of years. I took care of them, kept both away from water and never drop them.

100% satisfaite.
Découvrant la marque grâce à Instagram, je me renseigne sur Trustpilot. Déçue des avis, je cherche encore un peu sur internet, je suis mi figue mi raisin. Mais j’adore le modèle que je veux commander donc je règle par l’intermédiaire de mon compte PayPal un mercredi. Envoie par colissimo le jeudi et reçu lundi ( je devais la recevoir samedi mais la poste a eu un empêchement rien de grave).
La montre était très bien emballée, elle fonctionne, elle est exactement semblable à la description que leur site internet.
Donc pour moi, il n’y aucune fausse note.
Merci encore.

i own two Nixon watches. one needs the battery replaced constantly. the other has a broken watchband. i contacted their customer service to return both for repair and was told they were "too busy". they said they would contact me at some future point in time when they were not busy in order to schedule the repair. i bought the watches to wear, not to wait. i would suggest anyone considering this brand to forget it and buy something else. pretty horrible customer service.

My clasp broke within 2 months of owning it. Not under warranty. First and last nixon I'll ever own.

Bislang funktionierte alles einwandfrei. Nun ist jedoch unerwartet eine Stundenmarkierung abgefallen. Schwer nachzuvollziehen bei einer Uhr dieser Preisklasse.
Sentry Solar Stainless Steel - Navy Sunray / Silver
Update: der Kundenservice hat sofort und professionell reagiert. Ein besonderes Dankeschön an TINA :)

J'ai acheté ma 1ère montre THE RIPLEY, et au bout de 2 ans elle a pris l'eau avec une simple baignade à la mer sans jamais la manipuler sous l'eau. Etant hors garantie, le SAV m'a proposé gentillement un code de réduction de 40%, j'ai donc racheté la même montre, qui a repris l'eau à la 1ère baignade en piscine...
Elle est irréparable d'après le SAV, j'ai un nouveau code de réduction mais quelle perte de temps avec ces montres de très mauvaises qualité...

Bought 2, first one stopped working, almost cheaper to buy a new one than fix it so I bought another one, big mistake, also stopped working, nothing to do with the battery, just rubbish of a watch.

J'adorais nixon j'en etait à ma 5 ieme montre mais la les montres sont dispendieuses et fabriqués avec des matériaux cheaps et qui brise en 4 mois. Service à la clientèle désastreux, plusieurs échanges de couriels qui ne mènent a rien du tout et au final me charge 70$ pour réparer la loop de la montre. Plus jamais !

We Ordered a Watch – No Delivery, No Response

We ordered a watch from Nixon and have not received it yet. We already paid, but we haven’t received any confirmation email, shipping update, or tracking number. We’ve tried calling the number listed on the website, but it’s always a voice recording saying it’s busy — no way to speak with someone directly. We’re really confused and frustrated.

Please help us figure out how to contact Nixon directly or get an update on our order. We just want to know what’s going on and how to get our watch or our money back.

J'ai acheté une Nixon Siren il y a deux ans et j'en étais très satisfait jusqu'a ce que la pile tombe à plat.
Et là c'est une galère ! La pile est impossible à déloger et aucune info sur le site. J'ai été obligé de démonter entièrement la montre pour enfin pouvoir la changer...
Sauf que plein de petites pièces tombent, un enfer à remonter et au final un bouton qui ne marche plus, une zone de l'écran HS et de gros doutes sur l'étanchéité.

Sur le site de Nixon on nous dit d'aller chez un réparateur agréé mais encore faut il en trouver un...
Très déçus !

Fantastic company, good quality watches and incredibly quick and helpful customer service when I had queries about my warranty and a battery replacement. Would definitely recommend to anyone thinking about using this company!

Refused to repair a fairly new watch, offering instead to trash it and give me a coupon for a fraction of the original value. I assume they release models without also producing replacement parts.

Initially had problems with my order, never received the package even though it was marked as delivered. CS went above and beyond and fixed my problem. So now I have my watch and now I'm happy.

USPS seems to be having problems right now...Hopefully your courier is better than mine. Got here fast after they sent a reshipment.

Thank you LISA and the CS team.

Love my time teller, it's the color I wanted, it's lovely looking and at a great rate. No complaints there.