I bought an aluminium chain insect screen. Can't fault the design or the manufacturing. But I would have been glad if Newblinds had told me how heavy it was (6 kg) and that mounting brackets were hig... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The blind wasn't correctly assembled when it arrived (missing one screw). There were NO instructions. The blind hadn't been paired with the remote control, nor limits set. The wrong adaptor was sent w... Se mere
Newblinds.co.uk offer a variety of blinds, shutters, roman blinds and, crucially for me, insect screens. I had really struggled to find a decent supplier for insect screens in the UK, and these on... Se mere
Virksomheden har svaret
I ordered 3 mains powered electric blinds from New Blinds.com. We went with the new blinds own motor(not the somfry) and it works very well, quiet and adjustable. It is compatable with our own home a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Skrevet af virksomheden
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Kontaktoplysninger
Storbritannien
- customer.services@newblinds.co.uk
- newblinds.co.uk
4,2
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Damaged, not a good quality
We ordered 6 transparent ice white blinds. Two arrived damaged with the plastic on the end being broken. Very disappointing and they were not cheap blinds. We would not recommend ot
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Newblinds.co.uk
Hello there,
Thank you for your review.
I'm really sorry to hear that there has been some transit damage to your blinds.
I'm sure we can resolve this for you quickly, if you could email me (tim.pendleton@newblinds.co.uk) with your order reference.
I'll ensure that this is dealt with swiftly for you.
Best wishes
Tim Pendleton
Managing Director
WORSTBLINDS
WORSTBLINDS. Only wanted a spare part. Asked if they could use a cheaper mail service like Royal Mail but no had to be courier. They lied and sent it Royal Mail & second class after waiting almost 2 months without contact. Place order 21/4 received 13/06.
Added info. Contact was originally made when you advertised 3 units on ebay for sale (IN STOCK) regarding postage charges - There was NO mention they were out of stock on your web site, ebay or on my confirmation. I have proof with my confirmation dated 21st. Pity you can not just admit the mistake and next time keep your customers informed and give option to buy from someone whom has the stock. Would also be nice not to be over charged for postage RM48 doesnt cost £8 more like £3
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Newblinds.co.uk
Hello Mr. Brady,
Thank you for the additional information. However, I think you may be confusing us with another company.
We do not have an ebay shop. And there has been no contact from you since Dec 2025.
We only have a website. And the product has been listed as out of stock until further notice since the end of 2025 when you initially enquired.
Feel free to send me any screeen shots etc to me at tim.pendleton@newblinds.co.uk
Best wishes,
Tim Pendleton
---
Hello Mr. Brady,
Thank you for your review.
I have checked our customer service inbox.
The only message we have from you is one from 1st December 2025 asking if we had the disposable battery holder by somfy in stock.
We confirmed at that time that it was out of stock.
It has also been listed as 'out of stock until further notice' on our website since then.
However, you placed an order on 21st April.
The product was dispatched to you, as soon as received back in stock.
I cannot see any record of any contact about the choice of delivery method.
Our Somfy accessories are held with a logistics provider who ships using Royal Mail or Fed Ex depending on the size of the item. And the delivery charge is a standard amount for orders under £150.
I appreciate your disappointment that the item took a long time to arrive. But as mentioned it was stated that the product was out of stock both on the website and in response to your original email.
If you have any further questions or comments, please don't hesitate to contact me personally on tim.pendleton@newblinds.co.uk.
Best wishes
Tim Pendleton
Managing Director
Newblinds.co.uk
Sliding mesh fly blind for patio doors
Newblinds were great from start to finish.
Sent them a measurement of our recessed opening to purchase a sliding door mesh fly unit.
It came exactly as ordered with white powdercoated aluminium casing which blended in perfectly with our pvc doors.
Keeps our room cool and fly free.
Was easily fitted and was exactly fit as per our measurements.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Newblinds.co.uk
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again.
Initially great but…
The product itself is great, but the after-sales support has been disappointing. After misplacing the fixing brackets, caps, and screws etc when moving the blind to another room, I contacted customer service for replacements as they still sell this exact same blind. Initially, they said they would check with the warehouse and get back to me with a price. However, after waiting three weeks with no update, I followed up again by email. It’s now been four weeks in total, and I still haven’t received a response.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Newblinds.co.uk
Hi Kerrie,
Thanks for taking the time to leave a review.
I understand that your initial purchase was in 2023, but you have moved one of your screens to a different window.
You contacted us to request a price some spare parts that had been misplaced. However, after the initial quick response from my colleague, you did not hear back.
Please accept my personal apologies that you had to chase the price.
By way of an apology, we have arranged for the parts to be sent out from our fabricator to you, free of charge.
I have emailed you directly also with this information. If you have any further issues, please don't hesitate to contact me directly.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk
Not great all round
Delivery was painfully slow. From the date of order to the delivery of the blinds took precisely one calendar month, 13th April ordered, 13th May delivered.
The original order acknowledgement email stated that, "Delivery times for each of our products are stated on the product page. Please note that all delivery times are quoted in *working days*. We politely ask that you do not call to query the delivery of your order before the due date." The product page stated that delivery would be in "10 to 12 working days" when it actually took 22 working days. I sent a polite email after 15 working days and got a reply the following day stating that the customer service department would check with the Factory Manager to get a delivery update. I was then told that delivery would be on Friday 8th May - nothing arrived. I emailed again that day, and then again on Monday 11th and eventually got a response blaming a delivery company error. The blinds finally arrived two days later. The blinds themselves - absolutely fine. Dimensions are perfect and the blinds look great. The only other bugbear is that the blinds arrived without any form of installation instruction whatsoever, not even a link to a video. I did manage to find a video on the manufacturers (Somfy) website and installation was straightforward after following that. However, I emailed as soon as I unpacked the blinds to say that there are no installation instructions - and that email was sent over two hours ago and I've not had any response. I did try telephoning the number on the website but that does not allow you to actually speak to anyone and refers you to contact customer services by email.
In conclusion, blinds are fine, customer service is poor.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Newblinds.co.uk
Thank you for your review, and I’m very sorry for the delays and inconvenience you experienced. Your blinds should have arrived within the stated timeframe, and I apologise that issues with the delivery company caused a much longer wait.
I’m also sorry that installation instructions were not included in your parcel I can these were forwarded to you. We are addressing this internally to ensure it doesn’t happen again.
We’re pleased to hear you’re happy with the blinds themselves, and we appreciate your feedback so we can continue to improve.
If there’s anything further you need, we’re here to help.
Absolutely love their roller fly…
Absolutely love their roller fly screens and the service is great. Kept me informed at all times, went above and beyond in getting me my final blind. We are now fly and mozzie free in the house, while still getting the breeze and keeping the house cool. Would definitely recommend.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Newblinds.co.uk
Thank you so much for taking the time to leave your review
The insect blind I ordered was the…
The insect blind I ordered was the wrong size and because I had taken it out of its original packaging, I wasn’t able to return it. Double check you have measured correctly before ordering.
After several helpful emails from Tim, I was able to find what I was looking for ands he kindly reimbursed me for my purchase.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Newblinds.co.uk
Hi Andrea,
So long as the goods are in the original packaging, have not been altered in any way and the packaging has not been torn or damaged you may return it.
I sent you the returns details by email, so please let me know if you have any issues.
Ordered some brackets for click fit…
Ordered some brackets for click fit blinds. Dispatch was a little late. However, customer service kept me informed.
9. april 2026
Besvarelse fra Newblinds.co.uk
Hi Gavin,
Thank you your review, we apologise that the delivery was late on the brackets but glad to hear you were happy with how the customer service team dealt with this for you🙂
Very satisfied with experience and product
Easy to order and to work out which model we needed. Arrived safely and well packaged.
Installed and working well.
Took quite a long time to arrive.
2. april 2026
Besvarelse fra Newblinds.co.uk
Thank you for your feedback. We're glad you're happy with the product.
We sincerely apologise for the delivery delay and lack of communication. We appreciate your patience and will work to improve this moving forward.
Good product
The product is good and works well the only comment I would like to make is keeping the customer informed with any holdups should be a higher priority the delivery date is important to the customer.
3. april 2026
Besvarelse fra Newblinds.co.uk
Thanks for taking the time to leave a review. It’s great to hear the product is working well for you. We completely agree that clear communication about any holdups is important, and we’re sorry if we didn’t keep you as informed as we should have. We’re working on tightening up our update process so this doesn’t happen again.
Classic
Waited for weeks for our order excuses after excuses paid for in advance our money out to long won't use again
1. april 2026
Besvarelse fra Newblinds.co.uk
Hi Bleddyn,
I am aware of the extended lead time on your order and I sincerely apologise.
I will contact you directly.
Best wishes,
Tim Pendleton
Managing Director
tim.pendleton@newblinds.co.uk
Great service..highly recommended
Really helpful staff. All emails answered promptly. Competitive prices and fast delivery of my electric blind. Highly recommended. Thank you Newblinds.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Newblinds.co.uk
Hi Paul,
Thank you for taking the time out to send us a review, we really appreciate it 🙂
Glad to hear you're happy with our service & delivery of your battery operated roller blind.
Great customer service
24. marts 2026
Besvarelse fra Newblinds.co.uk
Thank you so much for taking the time to review, much appreciated.
Product seems good but delivery was longer than suggested
Product seems good and easy to install. Deducted 1 star as delivery was actually 4 weeks and not the 15 days stated when ordered. No contact from company until I chased the order.
3. april 2026
Besvarelse fra Newblinds.co.uk
Thank you for your feedback. We're glad you're happy with the product.
We sincerely apologise for the delivery delay and lack of communication. We appreciate your patience and will work to improve this moving forward.
A good, reliable service that I’d happily use again.
Good service and communication throughout. I’ve already placed my third order over the years for new building projects, which says a lot about the reliability and consistency. Always a smooth experience and happy with the results.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Newblinds.co.uk
Hi Martin,
I have searched our emails under your name but can only see an email from you back in 2024 which I replied to personally with a quote for a Skylight Lantern blind but nothing further.
Could you please contact me directly at gemma.burgess@newblinds.co.uk with your enquiry and I will be happy to help.
Excellent quality
Excellent quality, arrived quickly and with discount was better price than others.
26. marts 2026
Besvarelse fra Newblinds.co.uk
Hi Sam,
Thank you 🙂
We are so pleased to hear you're happy with the price and quality of your Solar Powered Skylight blinds.
Very quick service
24. marts 2026
Besvarelse fra Newblinds.co.uk
Thank you for your review, we really appreciate it. We are pleased to hear you're happy with how quick you received the delivery of your Perfect fit shutter blinds 🙂
Really pleased with our bathroom…
Really pleased with our bathroom blinds. The materials are exactly as advertised ( sample).The bathroom fitters had no problems fitting them.
My one complaint ( only a minor one ) is there is no update made after the order is placed so you are left wondering what’s happening.
Would recommend this company.
25. marts 2026
Besvarelse fra Newblinds.co.uk
Dear Kate,
Thank you for taking the time to send us a review we really appreciate it. Glad to hear you found the blinds exactly as advertised and easy to install.
Regarding an update with your order after purchasing, you should have received an email confirmation once shipped, so apologies if this was not received.
Very good quality Venetian blind made…
Very good quality Venetian blind made to measure delivered within days of placing the order. I've bought many products including pollen and fly mesh blinds from this company and they have all been great. Very good communication also.
23. marts 2026
Besvarelse fra Newblinds.co.uk
Hello,
Thank you so much for taking the time to review, and for your continued loyalty. It really does mean a great deal to us.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.