netWell Anmeldelser 

I wish there was a negative star option-People be ware, this insurance company is absurd. You are told the network is huge, not true, it took one year for us to get them to pay for an emergency knee surgery. The amount of calls I made was ridiculous. Now that a second unrelated surgery is required (entirely different injury) they have denied the claim, and I'm told an appeal will take 30 days. I cannot wait to be rid of Netwell, and I warn you against them.

NetWell makes changes without notifying clients. Started charging extra for credit card payments without notification. Rejected claims for “no coverage “ when I have coverage. Unable to see EIS until completed, even service reps cannot provide updates. Rx plans change, benefit plans change, …

Amazing staff, always kind and helpful. Willing to go the extra mile to assist.

Was told this was a reputable insurance or coverage and they have taken their premiums and refuse to refund their fake premiums

Customer service is unavailable

You cover pretty much no prescription drugs which is not what I was told when I signed up.

Started off rocky since parting of with benefits now, I was paying 2 companies lost a lot of money for 3 months and it doesn’t seem like I will be getting it back. Also don’t understand these benefits represented was supposed to call me never did. Never received my cards in mail and ask on 3 different occasions never received!

Having trouble with my prescription card. The phone number is invalid and my member ID does not match up at the pharmacy.

Quoted $526/Mo Actual Charged $611/Mo

Every claim was denied and the free medication is a joke. Our medication was listed and when we tried to fill it, they said it wasn't... even though it was still showing on the list. RIP OFF!

UPDATE:
We did NOT receive any rate increase notice as was mentioned in the response and we reached out to the broker that you used to gain our business. The broker informed us on multiple occasions that NetWell was aware of the issue and that since we were brand new customers, we were being grandfathered in at the lower rate.

Your agent informed us that was not the case and gave a flippant response that "if we don't like it, cancel your policy." We gave NetWell a chance, and had a couple claims rejected. The final straw for us was when the medication was on the "free" list of approved medications and still is... was not actually "free".

I should have read the reviews more thoroughly as our negative experience seems to be similar to many others.

Great onboarding. Helpful explanations. The team is ready to assist our employees when the need arises.
They are always looks for ways to keep us healthy and help us get healthier.

Very responsive and great service. Anytime I have called they have been very kind and helpful.

I only had the program for 3 months. I was able to get my prescriptions filled so that was good BUT my premiums went up each month. I decided it wasn't a good fit for me and went with someone else.

I had to pay over $4,000 upfront for a colonoscopy. I was told I would get $1,000-$1,500 from NetWell to help offset that. Five months (and MANY MANY phone calls & emails) after the procedure I received a $500 refund from the doctor's office. And now (7 months later) I have a bill from the doctor's office for $500 since the "benefit maximum" was reached...seems NetWell is NOT covering ANY of it? I'm not a math genius, but $500 is NOT near the $1,000 maximum I was told.

My Celebrex is covered at 100% and is mailed to me when I need it. They will contact me 2 weeks in advance to remind me. Soo happy thus far.

My husband had a telehealth appt. was prescribed antibiotics. Quick service, Dr. called within an hour.

My wife had been having dizzy spells and after the third one and driving into a curb, she went to the hospital. Emergency room ended up diagnosing her as a non life threatening issue so Net Well has declined any payments. Non life threatening?? She almost wrecked her vehicle and was weak and disoriented!! Was she suppose to wait and go see her doctor at their convenience?

Does not provide the prescription I specifically asked about before signing up and was immediately bought by another company so I can paying $40 more a month

I call the RX hotline and it rings twice and hangs up.

netWell is virtually worthless when it comes to coverage. It claims it will pay up to $1,500 preventative for colorectal screening but actually declined any payment because my doctor removed polyps. What the heck is the purpose of preventative screening if not to remove polyps if found. netWell is a SCAM operation that looks for any excuses to deny claims.
Received a response from netWell to this review and asked me to call them. I did as asked. They are still worthless. netWell considers any removal of polyps during a colonoscopy as a surgery that essentially voids the promised $1,500 coverage for the preventive care colorectal examination. THE MOST ABSURD THING I'VE EVER ENCOUNTERED IN HEALTH INSURANCE excuses to deny paying the amount of the so-called "preventive care" examination. Essentially, netWell will only pay for the preventive care if the Doctor finds that there is NOTHING to prevent - in other words, if there are no polyps. Again, standard procedure during a colonoscopy is to REMOVE any polyps during the procedure so you don't have to repeat it later for the purpose of removing polyps that you already know are present. I am flabbergasted that ANY healthcare company in America would have just an INANE policy. NEVER, EVER USE netWell as you healthcare provider. IT IS A SCAM. I will be cancelling this so-called coverage as soon as feasible. By: C. Dominguez.

NetWell responded on here and said they were reviewing our case once again. Anyway, I’m writing here to say that once again, netwell has found a loophole. Now all the paperwork I’m getting from them is saying, “charges were not received within the timely filing limitations”, which is interesting, because they were very quick to deny the first time and got the paperwork in plenty of time then. But now when they are promising to re-look at our case, it’s been too long. NETWELL will find any excuse not to pay. Your claims are sitting on someone’s desk for months at a time and not being looked at, so when they finally do, it can be said that they weren’t filed in a timely manner. This company is an absolute disgrace to healthcare. Hey NETWELL, next time tell me the dog ate my paperwork so you can’t review it. Or an alien beamed it back up to space with them. I’m sure you have some new and fancy excuses somewhere in your repertoire of denials that I haven’t heard yet. Come on, I know you have it in you to try to ruin me again. Come on. You can do it!

**edited to add in response to NetWell: Well, that’s interesting, because I’ve received 2 NEW denials within the last week. The one I opened today was for an ER visit for my husband from April of last year, where they were concerned he had a major blockage and/or deadly arrhythmia. He ended up in the cath lab and ICU that day, where they did find a potentially deadly arrhythmia. You denied us the first time because it was a “pre-existing condition”, although he had never been diagnosed with it before, and I sent over 100 pages of documentation from his cardiologist stating the same. I appealed it July of last year, and sent over 100 pages of medical records. Surprisingly, we didn’t hear a single thing from NetWell (again) until I started writing reviews online. And for some crazy reason, NetWell called and claimed they never got my paperwork that I sent in July. Although I showed proof of my automated email saying “thank you for my email” when I sent those 100 pages and was told in that automated email that someone would get back with me soon. I guess I threw a wrench in your loophole when I had documentation of your lie. Anyway, I’ll believe it when I see it, but as of right now, you’re completely untrustworthy, unprofessional, and an embarrassment to healthcare.

Edited again today, 3/17/25 to say that we got three more denials today for the physician fee for the ER and 1 night ICU stay from my husbands deadly arrhythmia that was found on 4/12/24. Thanks NetWell! I’m sure you prayed for us though, just like your automated answering service says you do.