Long time customers - not anymore Online experience with recurring subscription is horrendous. Every time I want to amend something it won't work and I end up having to phone customer service. Made... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Do not buy coffee online from Nespresso unless you are prepared for a long wait. Their delivery “suggestions “ are a fantasy…next day certainly does NOT mean next day. Lying to your customers does no... Se mere
Hopeless virtually non existent customer service. Ordered 100 capsules 1 July, app says "Shipped". 10 days later the Filipino call centre says there was an error in processing so we try again. 9 d... Se mere
If I could give a zero star review I would. The "Coffee Specialists" have zero Customer Service skills & Kiki even hang up on me. The managers are obviously too important to talk to a mere customers e... Se mere
Virksomhedsoplysninger
Om Nespresso Australia
Skrevet af virksomheden
Nespresso offers a range of exceptional coffees, machines and services tailored to every preference, and developed to meet the strictest quality standards.
Sustainability is rooted in the heart of everything. The company, products and practices are built on one simple premise: that every cup of Nespresso should have a positive impact.
Kontaktoplysninger
Level 4, 201 Miller Street, NSW 2060, North Sydney, Australien
- 1800623033
- nespresso.com/au
1,5
Dårlig
145 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have to say Nespresso Australia…
I have to say Nespresso Australia coffee is ok if overpriced, but their delivery service is appalling... Their delivery promise rarely achieved... amateurish management at best. They need to hire pros in there... People with the can do attitude not the minimum 9-5 business hours mentality... Clients are an afterthought for those poncy glorified capsules packagers... Its the easiest job in the world so we are expecting faultless process. I am investigating an alternative and will switch for good.
31. januar 2020
Uopfordret anmeldelse
Like so many others here
Like so many others here, our $300 Nespresso machine broke after less than 3 mths. First they said we had to descale it, which was an obvious stalling tactic. We'd made ~100 coffees in the 10wks since buying it, and even the manual says 300 capsule before a descale. Then we had to wait for a full day 9am-5pm for a pick-up. (No other company I know of is that disorganised.) So my partner took the day off work. Then the courier never showed. We called the next day, and they had no record of the courier being booked. Now - already $300, plus a box of wasted pods, a descale kit, and a day of work down the hole - they've told us we have to pack and ship the machine back to them. Pathetic.
13. november 2019
Uopfordret anmeldelse
Deceptive website
Placed a recent order online, site pushed a promotion which offered 3 free sleeves when you order 20 sleeves. When the order arrived there were no free sleeves. Contacted Nespresso to be informed the offer had ended the day before I placed the order. Apparently they think it is OK to have a deceptive and miss leading website!
2. oktober 2019
Uopfordret anmeldelse
Utterly dreadful customer care phone…
Utterly dreadful customer care phone service and dreadful professionalism.
Australian calls are transferred through to New Zealand.
The disgusting operator called “Emily” needs to be sacked. I hope the HR & training for Nespresso NZ call centre / Tech Support do a major overhaul of their staff.
People need to know they are replaceable. Be kind, always!
27. marts 2019
Uopfordret anmeldelse
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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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