I had to contact customer service about a problem my 77 yr old sister in law was having with her landline and Internet connection. The family couldn't contact her and she is a vunerable person.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Can not rate this compay enough and customer service is fantastic. Left an email to say my internet had gone off ........no fault of thirs id plugged the cables into the wrong port 🤦♀️. Promptly rec... Se mere
Moving to new residence and transferring our Neatley Wifi. Thank you so much to Chloe from Neatley for helping us to reconfigure our router. Her knowledge and expertise were absolutely brilliant in gu... Se mere
I had just moved into my first place and despite it taking roughly about 5/6 weeks for the wifi to be fitted due to some technical errors. The staff at neatley were very friendly and very helpful. The... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Broadband and communication provider
Kontaktoplysninger
Southmoor Industrial House, M23 9XD, Manchester, Storbritannien
- 03300539114
- support@neatley.co.uk
- neatley.co.uk
4,5
Fremragende
87 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Neatly, the communication company that communicates
Neatly, a communication company that communicates, really helpful staff, they do what the say they will and keep you informed of what's going on. A lot of issues are out with there control, as they have to deal with Openreach.
Great prices and great customer service, highly recommended, a breath of fresh air in an industry where customer service is generally lacking.
15. juni 2021
Uopfordret anmeldelse
Chloe was amazing
Chloe was amazing ! Called she was on it right away had already foreseen the problem & started fixing it ! Thank you so much !!!
10. juni 2021
Uopfordret anmeldelse
Recommended to me by a friend
Recommended to me by a friend, service was excellent, signup simple, good BB speed
13. april 2021
Uopfordret anmeldelse
This is a scam
This is a scam
This company started my contract without letting me know, literally, no email or contract from them and when I wanted to cancel my service they said they will charge me £350 cancelation fee.
You can not complain to anyone as there is only one person working there and he changes his name every day.
if you have any issues with them I recommend you submit a complaint to an Alternative Dispute Resolution (ADR) scheme and they will lead you.
The company's real name is ( WORKAIR LIMITED)
13. april 2021
Uopfordret anmeldelse
Besvarelse fra Neatley
Dear Mr Franka
Thank you for the feedback, every review helps us to evaluate our systems and processes. We are extremely disappointed to learn about your experience and we will endeavour to complete a full investigation into the service you received. Every call is recorded, and the advisor must follow a verification script which should have alerted you to the cancellation fees. Please can you send me an email at support@neatley.co.uk or give me a call on 03300 539 114 so we can try to resolve things and bring the matter to a close. Best regards, Colm – Team Neatley
This is an awlful service provider
This is an awlful service provider. My son is working from home and the WiFi keeps switching off constantly. He is actually now starting to loose money. The same person always answers the phone,James,and is not helpful at all. I seriously would not recommend this company to literally ANYONE. SHOCKING.... TERRIBLE SERVICE
23. februar 2021
Uopfordret anmeldelse
Besvarelse fra Neatley
Dear Ms Green
We are disappointed that you have not experienced the fantastic service that Neatley normally provides. We are currently waiting for the engineers’ report following the most recent visit to your property so we can continue our enquires. Once we are aware of any issues we will be in touch, in the meantime please feel free to send me an email at support@neatley.co.uk or give me a call on 03300 539 114 to discuss further. Best regards, Colm – Team Neatley
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.