N&C Tiles and Bathrooms Anmeldelser 547

TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

10th May 2026 - visited Swansea store to look for bathroom floor and wall tiles and a sink unit. Not certain what we exactly wanted we were helped by Kyle Hughes a really nice young man. We weren't su... Se mere

Bedømt til 5 ud af 5 stjerner

Fantastic selection of tiles and staff were extremely helpful with how many I needed for my bathroom. I chose a fantastic Amazon tile for a feature wall in the shower and it looked stunning despit... Se mere

Bedømt til 5 ud af 5 stjerner

Kay @ Chadwell Heath has been absolutely amazing her knowledge her experience her advice has been second to none. By coming into the store today the way we were greeted to the information hep and a... Se mere

Bedømt til 2 ud af 5 stjerner

The tiles themselves are lovely. However the customer service and returns policy are dreadful. If you want to return something you are abandoned to your own devices, having to find a courier and disco... Se mere

Virksomhedsoplysninger

  1. Flisebutik
  2. Butik med badeværelsesudstyr
  3. Byggefirma
  4. Gør det selv-butik
  5. Marked for byggematerialer

Skrevet af virksomheden

N&C Tiles and Bathrooms are an award winning retailer offering a wide range of wall tiles, floor tiles and bathroom products to the trade and public. Shop in one of nationwide tile and bathroom showrooms or visit us online.

We offer inspirational, quality products at competitive prices

Skrevet af virksomheden

We're so confident in the quality of our products, we offer exceptional warranties across our thousands of products! As a multi-award winning tile and bathroom retailer, we have been recognised for our friendly service, expertise and our beautiful, inspirational showroom displays

Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

547 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 48 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Very good service

Despatched my order very quickly.
I had an issue with part of my order which was dealt with quickly and professionally - very good service.

2. oktober 2025
Bedømt til 5 ud af 5 stjerner

A customer visit to the Stevenage branch

I recently visited the Stevenage store and was so impressed with the choice of tiles and bathroom furniture. It took me 3 visits to decide what I was going to order. Each visit the staff were exceptional in answering all my questions and giving me little tips and advice about every aspect of the process. On the last visit I purchased all that I needed and have organised delivery . I would have no hesitation in recommending this store to anyone . Thank you

2. oktober 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Over priced delivery

Website said £12 delivery but when I went to pay it went up to £55 for £45 worth of tiles. Nowhere else charges this much.

7. oktober 2025
Uopfordret anmeldelse
N&C Tiles and Bathrooms-logo

Besvarelse fra N&C Tiles and Bathrooms

We appreciate you taking the time to share your feedback, and we understand your surprise regarding the final delivery charge.

We want to clarify that our delivery charge is based on the total weight of the order, not its value. The initial £12 charge covers orders up to 15kg. Based on your £45 worth of tiles, your order's weight placed it in the over 30kg category. This heavy weight requires a specialist £55 pallet delivery service to ensure your fragile tiles arrive safely, which is why the cost increased from the initial £12 estimate.

We aim to be transparent about all costs, and the delivery charges are detailed on our Delivery Information page. While £55 for delivery can seem high, it is standard for shipping heavy, delicate items like tiles. We keep our product prices competitive and separate the shipping cost, whereas many competitors factor this cost into a higher price per tile, often offering "free delivery" which is misleading.

We apologise if our weight-based delivery tiers were not clear enough as you were checking out.

Bedømt til 5 ud af 5 stjerner

Superb customer service

I was in the unfortunate position of being 2 boxes short for a tiling job which was being done. The original shop wanted to charge £75 delivery to secure for the next day. I came across N&C in Coventry and spoke to a super helpful guy called Craig who couldn’t have done more. He could tell I was stressed as my tiler was only there for 3 days and I desperately needed the supplies urgently. He spoke to a warehouse down in Chelmsford and even guaranteed the sane batch number.
Thank you Craig for saving me from turning to alcohol to save my sanity! You’re a star and I really appreciate your help and support.

1. oktober 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Wonderful Alex and Nathan

Wonderful service. My daughter and I visited your store in Swansea and met Alex and Nathan. They couldn't have be more helpful so much so that it gave me confidence to upgrade a couple of bathrooms in my house.
My daughter lives in Pembrokeshire, but she is going to order from N&C as the service was so good and the tiles were cheeper than her quote from Wicks.
My other daughter lives in Swansea and is having her kitchen renovated soon so we will pay another visit.
Just such great service from your delightful staff which I didn't expect. Lydia

19. september 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Helpful staff

Beth at your Plymouth store was brilliant and very informative.
Plus the value of your products are very reasonable.

22. september 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Scam Website

The website says a pack of 3 but then does the order individually meaning i expected 12 tiles and only got 3 at an extortionate price and also charged £55 for delivery!!! The delivery driver tried to help me but the warehouse he came from said they can't do anything and that i need to get hold of the web team which i did but after calling over 10 times and it just hanging up after ringing and ringing i have given up. Will not use this scam site again!

8. september 2025
N&C Tiles and Bathrooms-logo

Besvarelse fra N&C Tiles and Bathrooms

Dear Mrs Collimore

Thank you for providing feedback about your experience.

We understand there was confusion regarding the number of tiles received. To clarify our product listing:
• The price displayed on our website for this product is per tile, not per box or pack.
• The reference to a 'pack of 3' is a technical specification detail related to the size of the manufacturer's carton for logistics purposes. It does not indicate the sales unit.

Regarding customer service contact, our switchboard is fully operational and staffed from 8 am to 5 pm, Monday to Friday. Outside of these hours, calls are diverted to our principal showroom to ensure coverage.
We note that you have already placed a second order. We appreciate your continued business and are confident that your next experience will be smooth. If you require any further assistance, please provide your order number, and our team will follow up directly.
Regards
John Swain - Web Ops Manager

Bedømt til 1 ud af 5 stjerner

Delivery in very badly damaged…

Delivery in very badly damaged cardboard box
Good wrapping inside but obviously dropped and mishandled
Six tiles of this small consignment chipped and unusable.

5. september 2025
N&C Tiles and Bathrooms-logo

Besvarelse fra N&C Tiles and Bathrooms

Thank you for your feedback. Please be assured that all deliveries are sent out with optimum damage control in mind. Please email customersservices@nctilesandbathrooms.com so that we can handle your specific order and come to a resolution. We will also ensure to investigate this with the courier company.

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