Dean at Stoke assisted us in store he was knowledgeable regarding the products Nothing was too much trouble. He gave us time to talk to each other and walked away while we did. No pressure absolutel... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Thank you so much, Shaun from the Stoke store was incredible, asked us what we were looking for and the 1st one was perfect, we did look at others (plenty of products to choose from that fit what we n... Se mere
Virksomheden har svaret
Had a great experience at NCF Living with Shaun@Stoke being patient and detailing us about the sofas and dining furniture we needed. Glad we found something that suits my house to make it a home. Than... Se mere
Virksomheden har svaret
Ash at stoke great service this is the second suite I’ve bought wouldn’t go anywhere else told Ash would be back soon for new bed thanks again for your help
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Soveværelsesmøbelbutik
- Møbeltilbehør
- Butik med havemøbler
- Dagligstuemøbelbutik
- Madrasbutik
Om NCF LIVING - Stoke
Skrevet af virksomheden
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Skrevet af virksomheden
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Kontaktoplysninger
Octagon Retail Park, Eturia Road, ST1 5RR, Stoke-on-Trent, Storbritannien
- 0121 356 5698
4,5
Fremragende
586 anmeldelser
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent experience today
Excellent experience today! Terri was amazing! Thanks for sorting us out with our new sofa
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
We wish you all the best with your new sofa!
Many thanks,
NCF Living, Marketing Team
Very good experience
Very good experience, easy process and no pressure - Ash at Stoke was brilliant
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
We're pleased that you enjoyed your time with us, George.
Many thanks,
NCF Living, Marketing Team
The customer service was extremely…
The customer service was extremely good. Beth was really nice and explained to us about the different collections on dinning table and chairs. She gave us different options which would go with our budget.
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
We're thrilled to hear that you enjoyed your visit to our Stoke store, Joseph.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was brilliant and she was…
Azra at stoke was brilliant and she was very informative and helpful big thank you from me
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
It's excellent to hear this, Pete.
Many thanks,
NCF Living, Marketing Team
BETH Stoke was very helpful and her…
BETH Stoke was very helpful and her product knowledge was excellent
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
It's a pleasure to hear this, Mr Owens!
Many thanks,
NCF Living, Marketing Team
Awful customer service from Head Office
Would not recommend purchasing from NCF.
We had furniture delivered (took 6 weeks for delivery - not 10-14 workings day) and there were several issues with the furniture. Emailed head office, had no response in over a week and the head office phone is NEVER answered when continuously called.
We’ve been into the store since and were assured that we would receive a call from the head office.
We did not receive any contact whatsoever from the head office. Unsure what we are supposed to do at this stage with faulty furniture in our home for over a week with no contact or resolution.
Extremely disappointing, especially when we had a positive experience in the store when purchasing and were looking forward to receiving our table and chairs, and bed.
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
Hello Daniel, thank you for taking the time to leave another review.
We'd like to extend our sincere apologies for the delays in response that you are currently experiencing. Our teams work diligently to answer every query as quickly as possible, though we acknowledge the frustration that delays with this can cause.
Please note that where delays exceed three working days, you can contact our marketing team via direct message on Instagram or Facebook where we will be more than happy to chase internally for you.
Many thanks,
NCF Living, Marketing Team
Ash from Stoke was fantastic
Ash from Stoke was fantastic! He got us great deals and showed us round. He helped us find the right furniture.
Service was brilliant - cannot fault.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
We're pleased that you were able to find what you were looking for with us, Daniella.
Many thanks,
NCF Living, Marketing Team
Was awesome customer service
Was awesome customer service.
Asked if you wanted a brew and all that stuff
Manager called ash he’s was really helpful
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
We're glad to hear that you enjoyed your visit to our Stoke store, Jordan.
Many thanks,
NCF Living, Marketing Team
Azra at stoke
Azra at stoke
Excellent service today from this lovely lady.
She looked after us from start to finish. Highly recommend.
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
We're grateful for this lovely review, Jill.
Many thanks,
NCF Living, Marketing Team
No customer Service, they are not interested after they get your money.
Two out of four dining chairs delivered had dents and paint big faults. I was told to photograph and send these in. After many, many attempts to call, the line is unmanned. Many emails, when they reply just state it’s with another team. It’s now a couple of months later and I have no refund or replacements. I’ve never experienced service this bad. They just want your money. Not interested in fixing anything. I will never buy ANYTHING from these cowboys again.
3. januar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
Hello there, thank you for taking the time to leave a review.
We're very sorry to hear about your experience with us, as what is described here falls short of our aim to provide high quality customer service. As no order number has been provided here we are unable to review the relevant details on your order, but will be forwarding this feedback internally for future improvement.
We'd also like to state that whilst our phonelines are managed by dedicated staff members, there are times when the lines are particularly busy which means there may be delays in communication. We acknowledge the frustration this can cause and truly appreciate your patience as the teams work to resolve this issue.
Many thanks,
NCF Living, Marketing Team
Ordered a table on the 6th Dec from…
Ordered a table on the 6th Dec from the Hanley branch with an approx delivery date of early to mid Jan - it’s now the 17th of Feb and no table - Customer Service is shocking and only get holding responses!
Wish we read the reviews before we ordered !
Never again !
6. december 2025
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
Hello Anthony, thank you for taking the time to provide us with feedback.
We're very sorry to hear that you're experiencing delays with your order at present. Whilst we aim to be as accurate as possible with the lead times of our products, unforeseen delays can sometimes occur outside of our control. We understand that this does not negate your experience, and we thank you for your understanding.
Many thanks,
NCF Living, Marketing Team
Second visit to Stoke on Trent store
Second visit to Stoke on Trent store, Dan was very helpful and delivered a good sale and very reassuring. Thank you for the sofa
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
We wish you all the best with your new sofa, Danny.
Many thanks,
NCF Living, Marketing Team
Dean at Stoke was fantastic
Dean at Stoke was fantastic, so helpful and friendly. Made experience very easy and stress free. Excellent customer service. Would reccomend NCf stoke, beautiful store
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
We're grateful for the kind words, Miss Spence.
Many thanks,
NCF Living, Marketing Team
Beth@Stoke was so helpful and explained…
Beth@Stoke was so helpful and explained everything clearly. I went looking for a mattress for my mum. Got the exact mattress we went looking for and in bargain. 5 for Beth and all team at Stoke!!
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
We wish your mum all the best with her new mattress, Niyas!
Many thanks,
NCF Living, Marketing Team
Beth at stoke was amazing she helped…
Beth at stoke was amazing she helped with with my three piece. What a lovely woman
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
We're very grateful to receive such a kind review, Derek.
Many thanks,
NCF Living, Marketing Team
Happy buyers
Beth at the Stoke store was extremely attentive and informative without being pushy or hovering, allowing us the time to look around.
We are really pleased with the sofa we have have chosen and it was well within our budget.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
We wish you all the best with your new sofa and thank you for your kind words, Claire.
Many thanks,
NCF Living, Marketing Team
Beth at stoke in the store was helpful
Beth at stoke in the store was helpful. She was pleasant and assisted with the options available
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
It's excellent that you had an enjoyable experience at our Stoke store, Jeanie.
Many thanks,
NCF Living, Marketing Team
Azra at stoke very professional and…
Azra at stoke very professional and very helpful
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
We're very pleased to hear that you enjoyed your time with us.
Many thanks,
NCF Living, Marketing Team
Beth at Stoke was brilliant he was…
Beth at Stoke was brilliant he was really helpful and provided A class service
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
It's a pleasure to hear this, Sally.
Many thanks,
NCF Living, Marketing Team
Azra@ Stoke ...thank you for all your…
Azra@ Stoke ...thank you for all your support during the purchase, keep up the good work.
8. februar 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Stoke
We're very grateful for the review, Abhinandan.
Many thanks,
NCF Living, Marketing Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.