NBN Australia Anmeldelser 

My experience with NBN has been very bad and I wish I had never changed from copper to fibre. I had copper which was fine, in fact having done many zoom meetings on 26Mbs I never once froze or dropped out. Since I got 100Mbs on the fibre, zoom meetings are a pain, as I constantly drop out and freeze. The fibre is too sensitive and prone to this. I wish that I had never let go of the copper connection as it is so stable. It has also been totally inconvenient losing my landline phone from the central area of the house too. The NBN modem can only be connected at a certain point in your house at the front, so the landline has to be at front of house, which is really annoying. If I had the money to waste, I would immediately cancel NBN and get back my old copper connection.

Taxpayers spent billions and ended up with a third-rate service—it needs resets constantly, wet weather kills it in our street, 3rd-world speeds, and entitlement worse than the banks. Support from my service provider is good, but they can’t fix the underlying condition of the network. It's a real disgrace.

This review site is so unfair ! Why can`t we give NBN zero stars ? I'm not sure ^#* even exist as I have been waiting nearly EIGHT months, yes I did say 8 months for connection. I have emailed 2 complaints BUT their complaints web page just happened to be 'down' and non functional on both my complaint attempts.. Their automated text message machine has now literally spewed out dozens of "Our technician is on their way, so be home from 1 - 5pm". ..( Yep, I'm still waiting)...
I really think that ^#* as an overall business is either a pathetic joke or a Nigerian scam (or both) or it's a rather very $ expensive figment of some former prime minister's imagination. During my 8 months waiting, a 'technician' has actually turned up 3 times and stood there with his hands in his pockets, mumbled an excuse, then left. Simple as that ! Just exit stage left and disappear off the face of the earth (maybe went back to Nigeria ) Oh, I forgot to mention that he did tell me on two of the visits to "just do the job yourself" ! The 3rd visit he actually said " I'll send the boys to connect "..but that was 3 weeks ago..

A fibre to the house upgrade left me with no proper internet for 3 days. Mobile backup only. It has been an unbelievable saga of masterful incompetence and lies by omission. Free upgrade offer? don't be tempted.

I found out a few weeks ago NBN did not activate my NBN service at their end although the ISP told me they did theirs. They will send the technician onsite for troubleshooting this week and they will attempt to try the remote activation again. What happens?

"NBN CO's Fiber Fiasco: A Comedic Tale of Invisible Boxes and Vanishing Technicians"

NBN CO's Fiber to the Premises saga is less about getting connected and more about mastering the art of patience with a side of slapstick comedy. Our journey started with the hope of joining the 21st century, but quickly turned into a three-month-long sitcom without a laugh track.

Appointment times became a mythical concept, where "1pm to 5pm" meant "Let's see how quickly we can cancel." Not once, not twice, but three times they left us hanging, perfecting the art of the last-minute cancellation. The few times technicians graced us with their presence, they either forgot their equipment or ran away at the first sign of non-existent rain.

Then came the plot twist: the invisible outside box. Claimed to be installed while we were "out," it must have been crafted from the finest air, visible only to NBN CO's eyes. When technicians finally acknowledged its absence, they installed an inside device that, surprise, doesn't connect us to anything. It's modern art, really.

As we wait for another chapter in this endless saga, one can't help but wonder: will it be alien technology next, or perhaps a magical internet connection will just appear?

NBN CO has turned a simple task into a comedy of errors, showcasing an unparalleled talent for inefficiency and ghosting. If you're after a reliable internet service, look elsewhere. But if you enjoy invisible installations and scheduling roulette, NBN CO is your go-to.

Didn’t turn up, no communication. Just a text to say they were arriving and a text to say the job was complete. All lies.

NBN were contacted by me about a cable hanging low from a pole after storm damage.I was contacted within an hour and a temporary fix was done.Now today they have sent a technician for a permanent fix and we (locals) are very appreciative of the ongoing contact from case manager (Priyanka) and the work completed today and other times of n the past to do with this storm damage.Personally also the nbn is great for my landline and internet.cheers

NBN is a good service. I am somewhat happy with it and I have no issues with their reliability and hasn't failed me during COVID times. BUT NBN cannot claim in their own website that they can provide and support speeds up to 1000/50 Mbps speed for an address in their website and any reseller website if they don't have the infrastructure to push that speed out to the residential address. In Wantirna (VIC), NBN has claimed that they provide up to 1000/50 speed in all the address searches in my property and all other properties in few other streets in their own website and in reseller website and I understand all about the typical evening speed. I signed up on a reseller website for the 1000/50 speed and I do not get more than 520 / 40 speed anytime of the day or night. So please do not claim that you can provide 1000/50 If you cannot keep up the promise.

Absolutely disgraceful. Tenant had NBN installed without consulting me. NBN should have safe guard measures in place requiring consent of landlords. They Installed the NBN by drilling through my timber window frame at the front of my home. Contacted their complaints department and told the contractor is no longer working for them so nothing they can do about it. I can have it moved at a cost but they are not responsible for the damage caused!

Would strongly encourage people not to utilise this service!

Service just abruptly stopped working, NBN dither around testing the NDT for weeks with no resolution in sight and have thus far refused to send out a technician. In the meantime I’m expected to continue paying for a service they’re not providing. Awesome business model.

Most useless company think they have the right to change your provider without your permission borderline criminal

The technician was meant to come out but said the weather is bad, apart from being overcast and a slight breeze what a load of crap. Worst decision that a government made putting this shiiit in.
And I still have no internet at home.

Nbn Australia was very helpful , Odesa was clear with the instruction :)

SHOULD BE ZERO STAR

I am currently working in the telcos sector and acutely aware of the public resentment but customers have so far directed their frustration at telcos instead of NBN Co.

The NBN scandal should be an embarrassment for the federal government who owns NBN Co. Instead of showing dissatisfaction with their retail service providers customers should contact their local MP and/or the Federal Minister for Communications and demand his government to intervene in the whole NBN scandal.

This is not Telstra issue, it is an NBN issue, by a process of elimination.
After 5 months of issues with my Broadband, 2 service visits from Telstra, a new NBN box, 2 new modems, hours and hours of testing and checking, visiting my Telstra shop, emails, my Telstra Consultant could go no further.

Yet I still experience multiple dropouts in a day of 1-3 minutes duration. Just enough to interrupt zoom meetings (for spiritual enrichment not for work), FaceTime family calls and other non strenuous uses.

However, NBN, refuse to come and physically examine if their connection is actually working in the home or simply sending back false positives.

I have fibre to node. Someone suggested that these short but irritatingly frequent breaks might be due to increased building and redevelopment activity and the NBN infrastructure is not coping.

So folks, how do I get NBN to visit and fix my issue? Because I do not want to go through another 5 months of investigations before NBN visit...

Waited 2 weeks for someone from nbn to come and connect broadband. Two guys arrived looked at the nbn box outside the apartment door, looked inside the door and said that a hole would have to be drilled through the wall for the cable and said that they don't do that. I asked him what he does do and he said he had no time for a smart a**e. The mind boggles at the ineptitude and rudeness.

They don't just use cheap hybrid technology (fiber to the node) which gives our house hold speeds no faster then 40mbs but the federal government spent a whopping $51 billion on this failed endeavor. My Chinese student friends laughed at us due to the slow internet speeds they experience when they try to have a simple half arced conversation with their parents on skype. We have become the joke of the modern world, when everyone else where but Australia have Fiber to their premises with speeds reaching up to several gb/s, were stuck with 40mb/s, thank you Malcolm Turnbull, technologically you have put Australia 10 years behind the rest of the world.

To make things worse, the people coming to do the NBN connections are more arrogant and lazy then anyone I have ever seen. Not showing up a common syndrome for these overpaid buffoons but when they do show up, they literally just do something near the telephone hub and leave, not even bothering to connect the nbn box they brought in or doing any set up what so ever. Guy literally left the box and tried to leave, stopped him to tell us where we need to connect it up to and he said call NBN. A second NBN tech was sent down to properly finish the installation but that moron got paid for coming by and doing nothing.

Communication skills Nil, on time nil, contact ability nil, phone line below nil,

3 Visits from NBN and 3 hours of phone calls to AGL retailer and still rubbish connection and have FTTP.