Nationwide Anmeldelser 231

Nationwide adjuster was soooo slow and would not answer as to claims on my mom's house. It took years and my mom did pass away waiting for the roof to be approved ..finally it was approved and snow and ice ensued and the roof was put on this spring. Nationwide now said that the roof that was put replaced one month ago is out of the 2 year range. The adjuster is no longer there of course and they will not provide the final payment as it is 25 days past the limit. These people are arent helpful and never have been and have screwed our family and several others over.

I switched to Nationwide home insurance as I have my mortgage with them which gave a discount on the insurance premium. I have just received the 2024-25 renewal which has increased by over 50% on the previous year. I have not made any claims nor made any alterations to my insurance. This is pure profiteering, judging by the reviews this is their operating procedure-a quick search of comparison sites revealed that nationwide were actually taking me for a mug and clearly hoping I would renew without question. I was able to find the same cover for the same price as 2024 with ALL of the major competitors a fact I related to Nationwide who clearly didn’t want to continue to insure me as no effort was made to retain my custom. The call handler suggested that I make increases in my voluntary excess to get the premium down. Needless to say I haven’t renewed my policy.
There are much better customer focused companies out there.

Very disappointing yet again. Allthough i have ben banking with Nationwide for around 30 years i have still not qualified to receive either of their payouts! Main bank even uses the credit card company, All my earnings go into the bank, buys using the credit card but still do not qualify for any payouts from them, so i believe that the Nationwide is a 'cheap non loyal business' which still fails to recognise the customers that it has so finally switching this week to Santander which i pay my mortgage through and will get £175 by doing so!

Nationwide pushes you toward safelite autoglass you have to talk to a satellite representative, Nationwide should allow you to speak to a representative (of nationwide) to choose who will work on your vehicle. I will never deal with satellite based on past experience. I choose to give my money to you and want to speak to nationwide not a third party.

I've been with Nationwide home insurance for 2 years now.
I've had to make my first claim in 8 years.

My god, they really don't want to part with money, which they are contracted to pay, as I'm paying for their insurance service!!

Endless phone calls being made, endlessly being put on hold and then the phone hangs up, finally get through to a claim person who said he will call back and doesn't.
Make further phone calls, saying the item I'm trying to claim for isn't covered (even though its on my policy right in front of my eyes).
Checks with supervisors who say the item IS covered. The phone then hangs up.

And bang, back to square one, calling up again, different person, same issues and same process.

It should not be this hard to process a claim.

50% rise in home insurance this year, no claims ever made and no explanation other than 'cost of materials and transport has increased'. I have been a loyal Nationwide customer for years, however I shall be going elsewhere in future, I know that I can get cover for less than last years premium.

BEWARE OF NATIONWIDE HOME INSURANCE. I DO NOT USUALLY WRITE REVIEWS, BUT HAD TO FOR THIS INSTANCE. IN AUGUST 2023, I RECEIVED A “POLICY NOTIFICATION” REQUIRING ME TO COMPLETE WORK ON MY HOUSE BASED ON AN AUDIT IN ORDER TO KEEP MY POLICY. WHO GETS THAT? NO ONE I KNOW WHO OWNS A HOME HAS GOTTEN AUDITED AND WE JUST HAVE A BASIC HOUSE, NOT IN A FLOOD ZONE OR ANYTHING.

THE REQUIRED ACTIONS INCLUDED (1) FIREPLACE CLEANING, (2) TRIMMING TREES OVER ROOF, (3) ROOF REPAIR. AFTER COMPLETING THE FIRST TWO, I CONTACTED NATIONWIDE TO CLARIFY WHAT WAS NEEDED FOR THE ROOF REPAIR AS THE NOTICE WAS VERY VAQUE. THEY HAD NO INFORMATION, NO ONE I COULD TALK TO AND SAID A CLAIM WOULD HAVE TO BE OPENED TO GET ANOTHER AUDIT DONE. WOW.

ADDITIONALLY, I WAS ONLY GIVEN UNTIL SEPTEMBER 27TH, TO COMPLETE ALL THE WORK TO KEEP MY POLICY. ONLY 1 MONTH TO COMPLETE ALL OF THIS EXPENSIVE AND TIME-CONSUMING WORK. THE NATIONWIDE REP TOLD ME I COULD COMPLETE THE WORK BY THE END OF THE POLICY YEAR, DECEMBER 31ST, 2023. I PROCEED TO GET THE ROOF WORK DONE PER WHAT THE ROOF EXPERTS RECOMMENDED, HOPE IT WOULD MEET THE REQUIREMENT, AND IF NOT BE GIVEN AN EXTENSION TO REDO THE WORK SINCE IT IS NATIONWIDE’S FAULT FOR LACK OF INFORMATION UP FRONT.

BY THE REQUESTED DATE, I COMPLETED THE WORK REQUIRED AND SUBMITTED THE PROOF. I CONFIRMED THAT THE SUBMISSION WAS RECEIVED BY NATIONWIDE AND ASSUMED EVERYTHING WAS ACCEPTABLE. UNTIL 2 WEEKS LATER, I GET WORD FROM MY MORTGAGE VENDOR THAT I DO NOT HAVE INSURANCE AND THAT IS IN JEOPARDY. NATIONWIDE CANCELLED MY POLICY, DID NOT NOTIFY ME AND I WAS WITHOUT HOME INSURANCE FOR 2 WEEKS.

AFTER SPENDING THOUSANDS OF DOLLARS SPENT ON THIS REPAIRS ALONE. UPON CALLING, THE NATIONWIDE REP SAID THAT THEY ONLY SEND THE FIRST NOTICE (WORK TO BE DONE) AND NOT A SECOND. NATIONWIDE CLEARLY DOES NOT VALUE ITS CUSTOMERS. AGAIN, BEWARE OF AUDITS AND THIS COMPANY!

UPDATE: IN APRIL 2024, WE GOT A PAPER NOTICE THAT WAS SENT ABOUT POLICY CANCELLATION. WE HAD MOVED DURING THIS TIME AND IT TOOK 4 MONTHS FOR THE LETTER TO BE FORWARDED. REALLY? ONE FORM OF COMMUNICATION FOR SOMETHING AS IMPORTANT AS COVERAGE FOR AN EXPENSIVE ASSET? WE WERE CUSTOMERS FOR 3 YEARS AND NEVER ONCE FILED A CLAIM. THIS WAS SO POORLY HANDLED.

If i can put zero star to this useless company i would. I made a claim as the lead sheet on the roof of my garage has fell off after the storm. Same as 1 brick of my front wall fell off the ground, i even showed that brick to the inspector. Guess what? Haven't heard anything from them apart from asking me to rate them how did they do... So after 2 weeks I called Nationwide and the lady i spoke to said the money will be credited to your account within 48 hrs. But that never happened. So I rung again after 2 weeks as seemed like nothing is happening, i was put on hold so he contacted the inspector company called Davies BVS then i was told my claimed was denied, and said it was wear and tear! My house is only 6 yr old how could that be wear and tear. And why they never contacted me! I had to call them and chase them. Very unprofessional people! Avoid this company!!! I will not renew with them and never again!!!

Trip planned for Caribbean. 3 days before our trip our island was in the path of a Cat 5 hurricane. Hotel said under a hurricane watch we would be asked to leave property. Search of flight, none would have been available to escape. We would have been stranded with nowhere to go. We elected to not get caught in a Cat 5. Hurricane turned a little so the hotel didn't close down.
Nationwide paid our claim. A gutless Nationwide auditor did a claims review 3 months later and they want the full amount returned.
Three employees of Nationwide said we had a valid claim. Not the auditor. Buyer beware!
Taking them to court.

i have been a custermer for over 30 years in all that time i have only had one claim.I recently had to make a claim for some storm damage to the roof after a storm.Some one came round and checked the damage. they got intouch with me and told me it was wear and tear.even though ther were tiles on the floor were they had fallen. Have cancelled al my policies and gone some were more reliable

I have been a loyal customer of Nationwide home insurance for two years. However, I've had an extremely disappointing experience with my policy renewal process. It feels like the customer service team is actively obstructing my efforts to insure my valuable items, providing subpar service and giving the impression that they'd rather not insure me at all. As a result, I would not recommend anyone to insure with them.

HOW IS IT WE HAVE TO PUT UP WITH THESE MORONS. BANK OF AMERICAN IS USING THEM FOR ANNUITY ACCOUNTS - I CAN'T GET ME PENSION ON TIME. THEY DON'T CALL YOU BACK AND YOU CAN'T GET A LIVE PERSON - FOUR DAYS OVER DUE IS MY DIRECT DEPOSIT - WHY DID BANK OF AMERICA DO THIS TO US - TO SAVE MONEY! I'M A SENIOR WITH MEDICAL ISSUES - I DON'T NEED TO USE MY ENERGY TRACKING DOWN RESULTS

I have just spoken with a customer service officer named Reece who was professional, polite and knowledgeable. I had a general enquiry question and I was highly delighted with the outcome of the telephone conversation. Reece is an asset to the Nationwide Banking Group.

Worst company to put your retirement money into. Don't trust these people with your money. You will never see that money again. They deposited my retirement money into the wrong account and took weeks to recover. I lost everything.

Unbelievable...leak in bedroom..coming from loft after really bad rain..called nationwide..eventually as we have accidenal cover told they would get in touch and we will get phone call..yep got a call late afternoon saying they could not get anyone..(although they advertise as 24 hours aday 365 days a year call same day call out)..and for us to get some one to do a temp repair..pay them then claim back fron nationwide!...
False advertisements..don't give a dam...
Do not use !....
You can tell they don't give a dam by the number of reviews they have replied too!
NONE.

Stay with this company total rip of they will just forget you and never come back to you I will soon change this rip off insurance company,it’s been a month they haven’t send the engineer for safety check and they don’t want to spent a penny for any damage to your property and you have to pay £500 for nothing,stay away with this rip off company guys if you want home insurance go somewhere else they pretend to become busy every time when I call they said they will give you call back today then they keep lying you what a shame I wouldn’t recommend my family and friends to join this rip off insurance company 👎👎👎👎👎

Nationwide keep randomly blocking my bank cards. I have no means to resolve this. I am autistic. Due to this I cannot use the phone. There sucurity policies rely on using the phone this puts my safety at risk. I am frequently left with no means to pay bills
The distress lead to autustic meltdown which may lead to me harming myself

Awfully rude!
After sending automated text messages, requesting customers to call them( without taking into consideration how time consuming a telephone conversation with them is ), the Nationwide operator had a gross missconduct.
Sarcastic, with No manners or consideration that the customer might be sick, or vulnerable or emotionally frail.
He hang off the phone with No thank you for calling, thank you for your time.
No manners, No customer service, No respect.

After using Nationwide for the past 13 or so years we recently asked if they would insure the annexe (which is completely detached from our house) as we are considering renting it out. Not only did they say no (OK - we can cope with that) they also cancelled our existing home insurance on the grounds that customers using the annexe might damage our home - despite the fact we live in the home 12 months a year and are always around. No customer loyalty whatsoever. Will never use them again.

The worst experience I have ever had with a financial institution. I have been trying to get my 403b rolled over to another plan with another company. Nationwide have a typo in their system with my DOB incorrect. Its an issue on their end. They said they created a ticket internally to get it resolved, a week later I called to check on the status and I was told that my DOB is incorrect in their system and until its fixed they cannot perform my rollover. They say the ticket that was created by their customer service member was closed and the issue was not fixed. The worst part for me is that my DOB is good on the application and it was legally notarized with proof of ID. They have never even tried to contact me, im the one who keeps calling them! The error is on their end. They are unapologetic and bureaucratic. Today they told me they have opened another support ticket to get my DOB updated and I should wait another 7-10 business days.

Update: Nationwide fixed the issue and expedited my requested transaction. They then called me to give me an update and asked me if I had any questions. One thing i will say is that even with me being upset, everyone I spoke to was professional and maintained their composure.