Fitters rung when on way very polite arrived on time very efficient and did a great job left everything clean and tidy very impressed
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Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... Se mere
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Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... Se mere
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I responded by e mail to you previously with full details; basically too many text messages and e mails when one telephone conversation will suffice. Cut out the automation and robots and learn to bec... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - York
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, Storbritannien
- 01904-295-015
4,4
Fremragende
626 anmeldelser
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Good Service
Well organised and my windscreen change happened as scheduled with no fuss
12. august 2026
Besvarelse fra National Windscreens - York
We're so pleased to hear that your windscreen change was well-organized and happened as scheduled with no fuss. Thank you for your wonderful feedback!
Friendly & Professional
From arriving the technician was both
professional and friendly resulting in a job well done!
7. august 2026
Besvarelse fra National Windscreens - York
We're so pleased to hear that our technician was professional and friendly, and that you were happy with the job. Thank you for your positive feedback!
work done on time so no hanging about…
work done on time so no hanging about more than necessary, Technicans very helpful, reception staff abit curt.
25. juli 2026
Besvarelse fra National Windscreens - York
We're glad to hear our technicians were helpful and completed the work efficiently. We appreciate your feedback regarding our reception staff and will address this internally to improve our service.
Staff at Elvington York were great…
The staff at Elvington York were great and the repair was done efficiently and all seems fine so far 👍
30. juli 2026
Besvarelse fra National Windscreens - York
We're so pleased to hear that our staff were great and that your repair was completed efficiently. It's wonderful to know everything seems fine so far!
Besvarelse fra National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The experience was made great by the…A job well done.
The experience was made great by the technician. He rang me in the morning and gave me an estimated time of arrival for the afternoon. He then arrived more or less to time. He explained what he was about to do and efficiently got on with his work. He cleared up all his mess before he left. Overall a job well done.
22. juli 2026
Besvarelse fra National Windscreens - York
We're delighted to hear you had such a positive experience. It's wonderful that our technician communicated effectively, arrived on time, and completed the work efficiently. We appreciate you acknowledging their professionalism and tidiness.
The technician was dressed very smart…
The technician was dressed very smart and had good interpersonal skills. He got started on the car straightaway and the job was finished within my expected time. Car was clean after he had finished. Great job.
20. juli 2026
Besvarelse fra National Windscreens - York
We're delighted to hear that our technician was smart, had good interpersonal skills, and started on your car straight away. We're also pleased the job was finished within your expected time and that your car was clean afterwards.
Besvarelse fra National Windscreens - York
We're so glad our team could assist you and get you back on the road quickly. Thank you for sharing your positive experience!
Easy booking online conditions…
Easy booking online conditions explained well. Courtesy call to remind me of appointment.
Fitted well and carefully
13. juli 2026
Besvarelse fra National Windscreens - York
We're so pleased to hear that your online booking was easy and the conditions were well-explained. It's wonderful that you appreciated the reminder call and that the fitting was done carefully!
Heads up display isn't level and speed …
Heads up display isn't level and speed of the road takes time to show on windscreen. Apart from that good job .
8. juli 2026
Besvarelse fra National Windscreens - York
We appreciate your feedback regarding the display alignment and speed indicator. We are always working to improve our products.
Besvarelse fra National Windscreens - York
We're so pleased you found our service helpful, polite, efficient, and easy to use. Thank you for your wonderful feedback!
I responded by e mail to you previously…
I responded by e mail to you previously with full details; basically too many text messages and e mails when one telephone conversation will suffice. Cut out the automation and robots and learn to become human once again, like the two excellent guys who replaced my windscreen. (One trainer and one technician - who did use the phone).
9. juli 2026
Besvarelse fra National Windscreens - York
We appreciate your feedback regarding our communication methods. We understand your preference for a phone conversation and regret any frustration caused by the number of automated messages. We're glad to hear the technicians provided excellent service.
Besvarelse fra National Windscreens - York
We're so pleased to hear that you experienced efficient and friendly service on your driveway. Thank you for your wonderful feedback!
Excellent service
Excellent service. Job was booked in within a few days of calling, and nice tidy job done.
2. juli 2026
Besvarelse fra National Windscreens - York
We're so pleased to hear you received excellent service and that your job was booked in quickly. Thank you for highlighting the tidy work!
Excellent service on time engaging and…
Excellent service on time engaging and helpful , didn’t know companies like this existed today.
Will definitely use again .
1. juli 2026
Besvarelse fra National Windscreens - York
We're so pleased to hear you received excellent service and found our team engaging and helpful. It's wonderful to know you'll be using us again. Thank you for your fantastic feedback!
Good job done on time....
Called to inform arrival time and when doing the job was courteous and polite. Job was done well....
16. juni 2026
Besvarelse fra National Windscreens - York
We're so pleased you appreciated our communication regarding arrival time and found our team courteous and polite. Thank you for highlighting that the job was done well!
Besvarelse fra National Windscreens - York
We're so pleased to hear that you received good service and that everything was ready as expected. Thank you for your feedback!
Excellent service
Everyone was really helpful and organised and it would have been 5 stars but for the fact that on the first visit the vehicle refused to recalibrate so a second appointment had to be arranged so a windscreen with different glass could be fitted.
24. juni 2026
Besvarelse fra National Windscreens - York
We appreciate your positive comments about our helpful and organized team. We sincerely apologize for the inconvenience of needing a second appointment due to the recalibration issue. We're always working to improve our service.
Besvarelse fra National Windscreens - York
We're glad to hear you found our service pretty good. We apologize for any difficulty you experienced with the site's accessibility and will look into improving this.
Excellent all round
Excellent service and excellent engineer.
The whole process was seemly and simple with my windscreen being change on my driveway .
EXCELLENT all around!
30. juni 2026
Besvarelse fra National Windscreens - York
We're so pleased to hear you received excellent service and had an excellent engineer. It's wonderful that the whole process was seamless and simple for your windscreen change!
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