The men who attended were ver helpful and efficient. The y were honest and informed a new windscreen wasntrequired and repaired chip damage. This gives me trust in your business because you haven’t un... Se mere
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Lokation
Skift lokationUnit 11, Cranham Industrial Estate, WR4 9XN Worcester, Worcestershire, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The service we received was excellent. Our car was sorted within 24hrs of me calling to report, and the gentleman who came to our house to fix our screen were so kind, funny, professional and overall... Se mere
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Lads was sound, only took hour and half to replace screen, and a phone call afterwards to let me know, got them some biscuits as a thank you gesture, couldnt fault them one bit
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Very pleased with my recent dealings with these guys. Chris (the fitter) was very up front about the repair, and explained all possible outcomes before starting, so my hopes of a repair were somewha... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Worcester
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 11, Cranham Industrial Estate, WR4 9XN, Worcester, Worcestershire, Storbritannien
- 01905-630-144
4,5
Fremragende
613 anmeldelser
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No complaints
They had the car at 15.30 and I got the car back before 18.00.
The job was well done.
No complaints
20. april 2026
Besvarelse fra National Windscreens - Worcester
We're happy to hear that the job was well done and completed in a timely manner. We appreciate you taking the time to leave us this positive feedback!
Just poor service..
Booking proved to be a problem bumped off chosen slot at last minute took a week to book new one.
Demands for payment before work done.
Surly rude staff unhelpfull when dropping off and collecting.
If National Windscreens were not my insurers prefured firm i would have gone elseware.. not recomendable
23. april 2026
Besvarelse fra National Windscreens - Worcester
We appreciate you taking the time to share your experience. We're sorry to hear about the booking issues, payment demands and the service you received. We'll address these concerns to improve our service.
Clear communication although it would…
Clear communication although it would have been helpful to have been contacted once the repair was done. Overall polite and professional service
20. april 2026
Besvarelse fra National Windscreens - Worcester
We appreciate your feedback and are glad you found our communication clear and the service polite and professional. We'll work on contact after repairs.
Besvarelse fra National Windscreens - Worcester
We appreciate you sharing that our customer service was great, polite, efficient, and friendly! We are so happy you were pleased with us.
Great service
Great service, windscreen replacement was done in a couple of hours, great friendly staff, every thing went well from start to finish,
18. april 2026
Besvarelse fra National Windscreens - Worcester
We appreciate your positive feedback. We're happy to learn that you received great service and that the windscreen replacement was completed quickly by our friendly staff.
Fitted to standard in timely manor
Fitted to standard in timely manor. Good communication throughout experience
13. april 2026
Besvarelse fra National Windscreens - Worcester
We appreciate your positive feedback! We are so happy to learn that the fitting was completed to standard in a timely manner with good communication.
Excellent welcome
Excellent welcome; kindness and profiency throughout.
Wouldn’t hesitate to recommend them.
1. april 2026
Besvarelse fra National Windscreens - Worcester
We appreciate your positive feedback! We are so happy to learn that you received an excellent welcome and found kindness and proficiency throughout.
Besvarelse fra National Windscreens - Worcester
We appreciate you letting us know! We are so happy that you think it looks great and that our service was swift.
Dislike
Dislike. The fact the auto wiper’s sensitivity isn’t what it was before the screen was replaced. I believe the calibration or cheap parts have been used.
30. marts 2026
Besvarelse fra National Windscreens - Worcester
We appreciate your feedback and regret the auto wiper sensitivity isn't as before. Please contact our team at control@nationalwindscreens.co.uk to look into this.
Besvarelse fra National Windscreens - Worcester
We appreciate you sharing that everyone was respectful! We are so happy you were pleased with our courtesy.
Poor depot management.
Well, where do I start. Should have had an AM appointment. Late. The two technicians were good, except one cut through my my hardwired dash-cam.
They did come and tell me immediately and said they would report it to their manager in Worcester.
He would contact me to see about getting my car repaired. That’s when problems started, I waited the rest of that day, no phone call. I tried ringing Worcester, and got put through to a help line. Explained the problem to them, they said they would email Worcester for the depot manager to contact me. Still no phone call. So I tried again, again I got put through to the help desk. Again they said they would email Worcester and mark it urgent. Again no phone call. Again I phoned, but this time was put through to there customer service. Customer service, at first tried to get out of the situation.
In the end I’ve had to go my own garage to get something sorted.
I had been to Halfords, who fitted it in the first place.
But Halfords policy apparently has now changed or something. Either way, they were most unhelpful.
After all my travels between Halfords and my own garage. The windscreen people have agreed to pay an extra £25 on top of repairs. Which I have to pay and claim back. The saga continues!!!
24. marts 2026
Besvarelse fra National Windscreens - Worcester
We appreciate you bringing this to our attention. We're sorry to hear about the delay, the dash-cam issue, and the difficulties reaching our team. We'll investigate what happened with the communication and the repair process to see how we can improve our service. Thank you for your feedback.
Time restraint request
Requested a quick turnaround due to other obligations and they accommodated without issue. Friendly, understanding and professional service.
18. marts 2026
Besvarelse fra National Windscreens - Worcester
We appreciate your positive feedback! We're happy to learn that we accommodated your request for a quick turnaround and provided friendly, understanding, and professional service.
Kept me well informed as to when they…
Kept me well informed as to when they were coming and on the day fitter called with a time of arrival. Was on time and completed work leaving vehicle clean and tidy. Thank you.
18. marts 2026
Besvarelse fra National Windscreens - Worcester
We appreciate your positive feedback. We're happy to hear that you were well-informed about the arrival time and that the work was completed on time, leaving your vehicle clean and tidy.
From the ease of booking in right…
From the ease of booking in right through to collection the team kept me informed and was returned to me by the end of the day. Very happy with the service provided
12. marts 2026
Besvarelse fra National Windscreens - Worcester
We appreciate your positive feedback. We're happy to hear that the booking process was easy and that you were kept informed throughout. We're also glad the service was completed quickly.
Very nice fitting procedure.
As soon as I turned up for my appointment someone greeted me, I was told who was fitting the new windscreen and then spoke with the fitter who professionally advised me and answered my questions, I felt confident my car was in good hands. On returning to collect my car I was very happy with the new windscreen and it was fitted perfectly, my car received no damage. Overall I was very impressed and happy with National Windscreens.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Worcester
We're happy to hear that you were greeted promptly and felt confident in our service! It's great to know the fitter professionally advised you, and you were very happy with the windscreen fitting. Thank you for your positive feedback!
Besvarelse fra National Windscreens - Worcester
We appreciate you sharing that our staff were friendly and helpful and that our service was quick and efficient! We are so happy you were pleased with us.
Had a chip repaired .
Had a chip repaired but only lasted a few days ended up having a new screen fitted.
11. marts 2026
Besvarelse fra National Windscreens - Worcester
We regret the chip repair was not durable. We appreciate your feedback and have shared it with our team for review.
Great service.Polite and a good job of fitting the window screen
Great service.Polite and a good job
10. marts 2026
Besvarelse fra National Windscreens - Worcester
We appreciate you sharing that our service was polite and the job was well done! We are so happy you were pleased with our team.
Did what it said on the tin!
6. marts 2026
Besvarelse fra National Windscreens - Worcester
We're happy to hear that our product met your expectations! Thank you for your positive feedback; we appreciate it.
The replacement was sorted quickly and…
The replacement was sorted quickly and efficiently.
6. marts 2026
Besvarelse fra National Windscreens - Worcester
We are happy to hear that the replacement process was handled quickly and efficiently for you. Thank you for your positive feedback!
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