Excellent service, shame about the waiting area. Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Custome... Se mere
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Se, hvad kunderne siger
Always great service. Thetford branch Welcoming on arrival and text message when job is done
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The lady who booked my car in and out later was very friendly, professional and informative. The work was completed as expected. Communication was good too.
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Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Thetford
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, Storbritannien
- 01842-250-017
4,6
Fremragende
375 anmeldelser
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Besvarelse fra National Windscreens - Thetford
We appreciate your positive feedback and are glad to hear that the work was completed on time.
Excellent Service
Had to have a full screen replacement, had good communication prior & during the appointment. Staff were polite, helpful & informative.
Would recommend & use Thetford National Windscreens again if required.
15. marts 2025
Besvarelse fra National Windscreens - Thetford
Thank you for your kind words. We're delighted to hear that you had a positive experience with our service. We appreciate your feedback regarding the communication and helpfulness of our staff. It's our goal to provide excellent service and we're glad to know we met your expectations. We hope to see you again in the future if needed.
Besvarelse fra National Windscreens - Thetford
Thank you for your positive review! We are happy to hear that you found our service and communication to be good. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
Quick turnaround pleasant guy
21. marts 2025
Besvarelse fra National Windscreens - Thetford
We appreciate your kind words and are glad you had a positive experience.
Quick easy and trouble free.
13. marts 2025
Besvarelse fra National Windscreens - Thetford
We appreciate you taking the time to share your positive experience. We're glad to hear that you found our service quick, easy, and trouble-free.
Efficient service and kept up to date…
Efficient service and kept up to date with arrival times etc.
8. marts 2025
Besvarelse fra National Windscreens - Thetford
Thank you for your positive feedback! We appreciate you taking the time to share your experience. We're glad to hear you found our service efficient and that we kept you informed about arrival times. We strive to provide excellent customer service, and your review confirms we're on the right track.
Good Efficient service
Efficient was completed in an hour and a half, polite windscreen technicians. I was there before time and they started straight away, also gave me directions into town so I could get some lunch as unfamiliar with the area
6. marts 2025
Besvarelse fra National Windscreens - Thetford
We're so glad to hear you had a positive experience. We appreciate you taking the time to share your feedback. We strive to provide our customers with efficient and courteous service, and it's wonderful to know our technicians met your expectations. We're happy you found our team helpful and that you were able to enjoy your lunch while waiting.
Made grandad very happy
Front screen replaced in 45 minutes giving me enough time to get to hospital to see my new grandson just after he was born
27. februar 2025
Besvarelse fra National Windscreens - Thetford
We're so happy to hear that we were able to help you get to the hospital in time for such a special moment. We understand how important it is to be there for your loved ones, and we're glad we could play a small part in that.
Wery good and fast repair!
21. februar 2025
Besvarelse fra National Windscreens - Thetford
We're so glad to hear that you were happy with the repair. We strive to provide fast and efficient service.
Despite being given a pm time slot I…
Despite being given a pm time slot I received an email saying it would be done between 9-5 and on the day I would receive a link to track the technician on the day but didn’t receive one.
When I called the call centre to check on this I was told I probably won’t receive one as it was a pm slot. The person I was speaking to was quite rude in here communication with me.
The technicians eventually called to say they would be with me within that hour once they arrived they worked very promptly. They left tape on my screen without any explanation so I just left it there for a couple of days and removed it.
20. februar 2025
Besvarelse fra National Windscreens - Thetford
We understand your frustration with the communication regarding your appointment. We strive to provide clear and consistent information to our customers, and it seems we fell short in this instance.
We appreciate your feedback regarding the call center experience. We will address this with our team to ensure all interactions are handled with the utmost courtesy and professionalism. We are glad the technicians were able to provide prompt service, and we apologize for the inconvenience caused by the lack of tracking information and the tape left on your screen.
Very efficient
Very efficient - expected at the appointment time and job completed in a reasonable time.
21. februar 2025
Besvarelse fra National Windscreens - Thetford
Thank you for your positive review. We are glad to hear that you found our service efficient and that the job was completed in a reasonable time. We appreciate your feedback and are committed to providing excellent service to all our customers.
Besvarelse fra National Windscreens - Thetford
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our staff and service met your expectations.
Besvarelse fra National Windscreens - Thetford
Thank you for your kind words! We appreciate you taking the time to share your feedback. We're thrilled to hear you had a positive experience with our service.
Besvarelse fra National Windscreens - Thetford
Thank you for your kind words! We're so happy to hear you found our service efficient and our staff friendly. We strive to provide a positive experience for all our customers, and your feedback is appreciated.
Great service, and quick
Very helpful, took my car in early as I was early. Quick and really helpful.
29. januar 2025
Besvarelse fra National Windscreens - Thetford
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent service to all our customers, and we're happy to know that we met your expectations.
I had to take my car to the depot…
I had to take my car to the depot following a phone call saying the technician couldn’t come to help house -
29. januar 2025
Besvarelse fra National Windscreens - Thetford
We understand your frustration with having to take your car to the depot. We strive to provide convenient service, and we apologize that this wasn't the case for you. We appreciate your feedback and will use it to improve our processes.
Do not use this organisation.
After the new windscreen was fitted the windscreen washers were not reconnected. The car was returned to us unsafe, which was confirmed by the garage we take our car to for service.
We are currently trying to speak to someone about the situation with no success. We have phoned at least six times. We have recorded all details of our experience and will be taking this further.
This company returned a car that was not safe to drive, placing lives at risk.
17. januar 2025
Besvarelse fra National Windscreens - Thetford
We understand your frustration and apologize for the inconvenience caused. We are committed to providing safe and reliable service to our customers. We will investigate this matter further and take appropriate action to prevent similar incidents from happening in the future.
Really friendly and efficient man
Really friendly and efficient man, would definitely recommend
24. januar 2025
Besvarelse fra National Windscreens - Thetford
We're thrilled to hear you had a positive experience! We appreciate your kind words about our team member. We strive to provide excellent service, and it's wonderful to know we met your expectations.
Fast and great service.I’m very…
Fast and great service.I’m very satisfied.Kind employess.
16. januar 2025
Besvarelse fra National Windscreens - Thetford
Thank you for your kind words! We're so happy to hear you found our service fast and great. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Great efficient service
Great efficient service. Lovely friendly guys. There’s nothing to do close by though so I walked into town which was a good 20-25 mins each way but killed the time.
14. januar 2025
Besvarelse fra National Windscreens - Thetford
We appreciate your kind words about our service and team. We're glad you found our staff friendly and efficient. We understand that the location might not be ideal for everyone, and we appreciate your feedback on the walk into town.
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