Excellent service, shame about the waiting area. Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Custome... Se mere
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Se, hvad kunderne siger
Always great service. Thetford branch Welcoming on arrival and text message when job is done
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The lady who booked my car in and out later was very friendly, professional and informative. The work was completed as expected. Communication was good too.
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Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Thetford
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, Storbritannien
- 01842-250-017
4,6
Fremragende
375 anmeldelser
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Besvarelse fra National Windscreens - Thetford
We appreciate you sharing that our service and communication were great! We are so happy you were pleased with us.
Besvarelse fra National Windscreens - Thetford
We appreciate you sharing that our staff was pleasant and that we provided good quality service! We are so happy you were pleased with our work.
The first screen fitted was a bit small…
The first screen fitted was a bit small leaving a gap around the windscreen that you could fit your finger in, this caused a fair amount of extra wind noise. National Windscreens carried out a replacement without any fuss and the new screen fitted just fine!
19. marts 2026
Besvarelse fra National Windscreens - Thetford
We appreciate you bringing this to our attention. We're sorry the initial fit wasn't right and caused extra noise. We're glad the replacement screen fits well and that the issue was resolved without complications. Thanks for your feedback.
They were brilliant
They were brilliant. I have MS and find going to garages difficult but the people couldn't have been more helpful and the windscreen was soon sorted.
16. marts 2026
Besvarelse fra National Windscreens - Thetford
We're happy to hear that our team was helpful and efficient in resolving your windscreen issue. We appreciate you sharing your positive experience and thank you for your review.
Great experience
Great experience. Kept up to date with the progress of the repair. Thank you
15. marts 2026
Besvarelse fra National Windscreens - Thetford
We appreciate your positive feedback! We are so happy to learn that you had a great experience and were kept informed about the repair progress.
All sorted
Overall the service was very good. There was several changes in appoint times, delivery of a broken windscreen, and unplugged sensors. However, this was all efficiently sorted out so never became problems.
8. marts 2026
Besvarelse fra National Windscreens - Thetford
We appreciate your feedback. We are happy to hear that our team efficiently addressed the appointment changes, windscreen issue, and sensor issue. We value your comments.
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen repair.
Excellent, everything was complete in less than 30 minutes. The fitter was very friendly, polite and knowledgeable.
21. februar 2026
Besvarelse fra National Windscreens - Thetford
We appreciate your positive feedback! We're so happy to learn that our service was quick and that the fitter was friendly, polite, and knowledgeable.
Helpful prior to fitting but then no follow up
Staff were helpful but no one got back to me following emailing my concern, after care was disappointing. The windscreen sensor housing changed shape and the mirror appeared to have been changed too. I wasn’t made aware of this and have not been able to discuss it.
28. oktober 2025
Besvarelse fra National Windscreens - Thetford
We appreciate your feedback and apologize that our after-care service and communication fell short of expectations. We'll review your concerns regarding the windscreen sensor housing and mirror to improve our service.
TQuick and efficient service.
The windscreen replacement was done quickly and efficiently. It would have been nice to have a public toilet and coffee machine, as the premises are on an industrial estate.
19. februar 2026
Besvarelse fra National Windscreens - Thetford
We're happy to hear that the windscreen replacement was done quickly and efficiently. We appreciate your feedback regarding the need for a public toilet and coffee machine.
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Thetford
We appreciate you sharing! We are so happy you were pleased with our quick and good service.
Everything was very simple
Everything was very simple. Dropped car off and picked up later that day...everything was fine. Friendly helpful staff as I had changed by booking date with them after realising I had cinema tickets for the original date I had accepted. Thoroughly recommend this company. Had windscreen replaced on my previous car only in July last year too. You get a text when your car is ready to collect. Simples!
2. februar 2026
Besvarelse fra National Windscreens - Thetford
We're happy to hear that everything was simple and convenient for you. It's great that our staff was helpful when you needed to change your booking. We appreciate your recommendation and repeat business!
Although we booked for a home…
Although we booked for a home appointment and took time off work they wouldn’t come out as they said it was raining so we had to go to Thetford Depot. We found after the work was done the windscreen washers wouldn’t work and found that they had trapped the washer hose in the front scuttle panel. The screen fit was fine but they need to check their work.
10. februar 2026
Besvarelse fra National Windscreens - Thetford
We regret the inconvenience of the depot visit and the washer hose issue. We appreciate you bringing this to our attention. Our team will review this to improve our service.
Besvarelse fra National Windscreens - Thetford
We're happy to hear that the process was easy for you. Thank you for your recommendation; we appreciate it.
The staff were really helpful
The staff were really helpful, luckily that particular day they weren't too busy and it was all done and dusted within 90 minutes. My windscreen has been perfect in the weeks since.
My sat nav didn't take me directly to them but it wasn't too difficult to find.
27. januar 2026
Besvarelse fra National Windscreens - Thetford
We're happy to hear that our staff were helpful and your windscreen replacement was completed quickly. We appreciate your feedback regarding the directions, and we'll look into improving them. Thank you!
Warm and Welcoming
Warm, welcoming, fast and efficient... Explained everything... And gave us a warm place to sit and wait on a very cold day, thanks...
17. januar 2026
Besvarelse fra National Windscreens - Thetford
We appreciate your positive feedback! We're happy to hear that you found our service fast and efficient and that you were able to sit in a warm place on a cold day.
Great customer service,on time
Great customer service,on time, friendly staff, clean and efficient
8. januar 2026
Besvarelse fra National Windscreens - Thetford
We appreciate your positive feedback! We're happy you received great customer service from our friendly, efficient staff, right on time.
Very polite and helpful service…
Very polite and helpful service throughout. Repair done without any issues.
3. januar 2026
Besvarelse fra National Windscreens - Thetford
We appreciate you sharing! We are so glad to hear that you received very polite and helpful service and the repair was completed without issues.
Very happy customer
The gentleman that completed the work on my window screen were brilliant thank you very much.
3. januar 2026
Besvarelse fra National Windscreens - Thetford
We're happy to hear that the work completed on your window screen met your expectations. We appreciate you taking the time to leave us this wonderful feedback!
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