Excellent service, shame about the waiting area. Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Custome... Se mere
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Se, hvad kunderne siger
Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... Se mere
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Alarming estimates about the possible time-frame for the replacement from the admin centre, though a short wait time for the appointment which was good. Speedy service from the actual technicians at T... Se mere
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Job well done by polite, experienced staff but facilities very poor. No waiting area or nearby location to have refreshment’s as unit is in an industrial estate on the outskirts of Thetford. This mean... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Thetford
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, Storbritannien
- 01842-250-017
4,6
Fremragende
375 anmeldelser
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Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Part missing from windscreen and was…
Part missing from windscreen and was told it had been ordered and would be contacted to have it fitted. Never received a call so chased after a week and spoke to local distribution centre who said they would order. They ordered wrong part didn’t find out until came to change. Now awaiting new part and been told purchasing department have to order it but no idea how long this will take therefore still waiting!
24. august 2024
Besvarelse fra National Windscreens - Thetford
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
28. august 2024
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very efficient and fast service
Very efficient and fast service. The guys were friendly and not intimidating like many garage situations. Excellent service
24. august 2024
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service from start to finish
Excellent service from start to finish. The guys were very friendly, quick and professional and we were made to feel comfortable whilst waiting.
9. august 2024
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Russell was extremely helpful and…
Russell was extremely helpful and knowledgeable - most importantly he was bang on with his timings and left no mess
22. august 2024
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
21. august 2024
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent swift windscreen chip repair…
Excellent swift windscreen chip repair on my Mercedes today in Suffolk UK by James at National Windscreens-TERRIFIC thanks!
23. august 2024
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great job
Booked in within a couple of days, and completed in just over an hour. Very nice guy called Russell, friendly, polite, and did a great job.
12. august 2024
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Russell was really quick and helpful
Russell was really quick and helpful! Screen was fixed perfectly
16. august 2024
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent Service
Good staff. The booking staff were efficient and the fitting technician was fast and efficient,
9. august 2024
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
A good job done
A good job done . No concerns about the work completed. Staff also took the time to explain what having my windscreen calibrated actually entailed.
10. august 2024
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
Replacement window in under an hour... Top guy no complaints whatsoever
8. august 2024
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good recovery from Seat-created issue
Due to Seat producing the same model with different specs (shortage of components) the wrong screen was supplied to Thetford branch but the man on site recognised the problem straightaway and organised an 'at home' fix which was completed very efficiently by two younger screen fitters.
7. august 2024
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Was kept informed about my appointment…
Was kept informed about my appointment and was happy how quick and efficient the job was done
28. juli 2024
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen is good
Windscreen is good. But since the removal and fitting having such a noise from a fan from the vents as though something has been dropped in there or missing from the refit
26. juli 2024
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Besvarelse fra National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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