Excellent service in the Taunton branch. Easy, convenient, tidy work and didn’t take too long. Friendly knowledgeable staff. Recommend thank you
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The booking process was easy, & communication was spot on. I unfortunately missed my agreed appointment due to shocking memory & error on my part but the guys were extremely accommodating & squeeze... Se mere
Virksomheden har svaret
Windscreen cracked overnight on 25th December . Travel plans cancelled. Arranged via insurance for another major company to replace the windscreen , but not possible until 2nd January. I accepte... Se mere
Virksomheden har svaret
I had a very positive experience from the initial phone call through to the completion of the repair. I called while working away, as my car was parked on a campus. The driver, Daniel, went above and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Taunton
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 1, Smalls Yard, TA1 1NU, Taunton, Somerset, Storbritannien
- 01823-530-025
4,6
Fremragende
304 anmeldelser
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Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great Service
I was restricted on my availability to have the windscreen replaced. National Windscreens were able to juggle their appointments to fit me in.
30. maj 2024
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The whole process from booking online
The whole process from booking online, to turning up and the job being done was so straightforward. They did a great job.
7. juni 2024
Besvarelse fra National Windscreens - Taunton
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Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Efficient, quick and friendly - Perfect Service
Efficient and quick service. Staff were very friendly and welcoming
5. juni 2024
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast efficient service
Fast efficient service, good communication, friendly staff didn’t make you feel like an idiot for not understanding cars.
30. maj 2024
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service and polite staff
Excellent service and polite staff. Fitted me in within 2 days . Highly recommend
29. maj 2024
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Super helpful and efficient
Super helpful and efficient. Fast turn around and easy to work with their staff.
26. maj 2024
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
very not professional
very not professional. after two days I lost the slat from the window. broken hooks. I did not receive the invoice there is no contact with them. I do not recommend. people are ok but work badly done
24. maj 2024
Besvarelse fra National Windscreens - Taunton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Your staff were courteous and efficient…
Your staff were courteous and efficient happy and polite all in all great work 👍
17. maj 2024
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Prompt and efficient
I did not have to wait a long time for the appointment. They came to my house to do it. They were prompt, efficient, polite and helpful. They made a perfect job of it.
15. maj 2024
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Prompt appointment kept to the time…
Prompt appointment kept to the time stated for commencement and finish. Good work.
5. maj 2024
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I used the Taunton location and they…
I used the Taunton location and they did a great job, fitting a genuine Ford windscreen. Their estimate of the time it would take was spot on. Booking the job in was easy and NW took care of all the insurance paperwork. The only criticism I would make is that early in the booking process it mentioned that it could take 4-5 hours and that I should plan for it taking up most of the day. Later in the process I had the option of morning or afternoon but still 4-5 hours. In the end it took 2.
10. maj 2024
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Taunton
Hi,
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We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent
Very good service,arrived on the time and day that was arranged, windscreen fitter very polite and done a good job
24. april 2024
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service!
Excellent service from the Taunton depot.
I had a small problem which was dealt with quickly and in a very professional manner.
Highly recommended!!
27. april 2024
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Taunton
Hi,
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We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
On time with appointment
On time with appointment, friendly, efficient and clearly very experienced
17. april 2024
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
really positive experience
fast, efficeint, high quality, accomodating to scheduling around work commitments
10. april 2024
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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