Excellent service in the Taunton branch. Easy, convenient, tidy work and didn’t take too long. Friendly knowledgeable staff. Recommend thank you
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The booking process was easy, & communication was spot on. I unfortunately missed my agreed appointment due to shocking memory & error on my part but the guys were extremely accommodating & squeeze... Se mere
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Windscreen cracked overnight on 25th December . Travel plans cancelled. Arranged via insurance for another major company to replace the windscreen , but not possible until 2nd January. I accepte... Se mere
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I had a very positive experience from the initial phone call through to the completion of the repair. I called while working away, as my car was parked on a campus. The driver, Daniel, went above and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Taunton
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 1, Smalls Yard, TA1 1NU, Taunton, Somerset, Storbritannien
- 01823-530-025
4,6
Fremragende
304 anmeldelser
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Besvarelse fra National Windscreens - Taunton
We appreciate you taking the time to share your experience. We are so happy to hear you were pleased with our service. Thank you!
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Besvarelse fra National Windscreens - Taunton
We appreciate you sharing that our service was amazing! We are so happy you were pleased with us and we thank you.
Issues Following Windscreen Replacement
I am writing to formally raise concerns regarding the standard of workmanship following a recent windscreen replacement carried out on my BMW. Unfortunately, upon inspection after the repair, I identified multiple issues that were not present prior to the work being undertaken.
Firstly the wipers appear to have been incorrectly torqued or tightened.
The anti-fog sensor has been damaged and is no longer functioning.
The pillar trims now show visible wear, and there is damage to the paintwork on the wing. Additionally, the passenger-side wiper arm has been affected.
The scuttle panel has been incorrectly refitted and is missing screws.
Finally, after the work had been completed I noticed that there was broken glass shards and adhesive residue were left on the paintwork and driveway following completion of the repair.
Given the nature and number of these issues, I am extremely disappointed with the quality of work and level of care demonstrated. I would expect a significantly higher standard of workmanship and post-repair condition from a professional service provider.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Taunton
We appreciate you bringing these issues to our attention. We're very sorry to hear about the substandard workmanship and damage to your BMW after the windscreen replacement. The issues you've described regarding the wipers, sensor, trims, paintwork, scuttle panel, and residue are concerning. We will investigate these points thoroughly to ensure our services meet expectations. Thank you for your feedback.
Besvarelse fra National Windscreens - Taunton
We're happy to hear that you had a good experience with our Taunton branch. Thank you for your positive feedback; we appreciate it.
Great service - will definitely recommend!
Great service with friendly, helpful technicians.
Fab communication with plenty of notice as there was a time change which didn’t affect the quality of service. Would definitely recommend. Thanks
5. februar 2026
Besvarelse fra National Windscreens - Taunton
We appreciate your positive feedback. We're happy to hear that you received great service from our friendly and helpful technicians and that you were pleased with the communication regarding the time change. Thank you for recommending us!
Besvarelse fra National Windscreens - Taunton
We appreciate you sharing that we are easy to deal with and helpful! We are so happy you were pleased.
Besvarelse fra National Windscreens - Taunton
We appreciate you sharing that you had excellent service from start to finish. We are so happy you had a positive experience with us.
Very quick and prompt service both over…
Very quick and prompt service both over the phone and on the day of fitting
29. december 2025
Besvarelse fra National Windscreens - Taunton
We appreciate you sharing your feedback! We're so happy to hear that our service was quick and prompt both over the phone and on the fitting day.
Excellent service by excellent people!
4. december 2025
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
wind screen replacement .
Staff where polite helpful well informed with the work to be carried out . cleaned up after the work .
11. november 2025
Besvarelse fra National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Efficient and Friendly bunch
Friendly and Efficient team at the Taunton branch. Just got on with the job with a smile.
24. november 2025
Besvarelse fra National Windscreens - Taunton
We're happy to hear that the team at the Taunton branch was friendly and efficient. We appreciate you taking the time to share your positive experience with us.
Prompt response and efficient…
Prompt response and efficient replacement of windscreen
12. november 2025
Besvarelse fra National Windscreens - Taunton
We appreciate your feedback and are glad you were pleased with our prompt and efficient service replacing your windscreen.
Excellent service and very friendly…
Excellent service and very friendly guys doing the job
6. november 2025
Besvarelse fra National Windscreens - Taunton
We appreciate you sharing! We are so happy to hear that you received excellent service from our very friendly team.
Besvarelse fra National Windscreens - Taunton
We're happy to hear that our work was completed in a timely and professional manner. Thank you for your positive feedback!
Did a fantastic job was polite and…
Did a fantastic job was polite and courteous at all times I would recommend this company most definitely
3. november 2025
Besvarelse fra National Windscreens - Taunton
We're happy to hear that you had such a positive experience! It means a lot to us that you found our team to be polite and the job fantastic. We appreciate your recommendation!
The booking was quick and jobs were…
The booking was quick and jobs were done well second time. First time, the glass had issue, so I had to rebook for replacement glass and this was done quickly. The second person who installed glass was amazing and very efficient.
20. oktober 2025
Besvarelse fra National Windscreens - Taunton
We're glad the booking process was quick and the replacement was completed efficiently. We appreciate your feedback regarding the initial issue and are happy the second installation met your expectations.
Repair carried out quickly & efficiently
Fixed the chip quickly without any issues. Friendly operative
11. oktober 2025
Besvarelse fra National Windscreens - Taunton
We appreciate you sharing! We're so happy to hear that the operative was friendly and fixed the chip quickly without issues.
Good from start to finish
Very accessible. Quick appointment. Automatic interface with my insurer. Excellent communication. Great service at branch
16. oktober 2025
Besvarelse fra National Windscreens - Taunton
We're happy to hear that you found our services accessible and efficient, and that you appreciated our communication and interface with your insurer. Thank you for your positive feedback!
Took a day off to bring the car in for…
Took a day off to bring the car in for windscreen replacement only to be told on arrival that the windscreen is not yet delivered. Had to spend the day doing nothing and had to wait again to be called when the windscreen was available
10. oktober 2025
Besvarelse fra National Windscreens - Taunton
We regret that the windscreen was not available upon your arrival, causing inconvenience and a wasted day. We appreciate your feedback and will review our processes to prevent this issue from recurring.
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