Very easy to get the windscreen replaced, excellent service from the start to finish.Easy access to local location and , quick slot availability. No complaints from me !!
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Se, hvad kunderne siger
Very efficient and streamlined process, the fittings were done quickly and the office space was great to wait around while the work was being carried out.
Virksomheden har svaret
Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... Se mere
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The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Swindon
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, Storbritannien
- 01793-205-238
4,7
Fremragende
454 anmeldelser
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Besvarelse fra National Windscreens - Swindon
We appreciate your positive feedback! We're happy to hear that you received excellent, professional service completed in good timing.
Besvarelse fra National Windscreens - Swindon
We're happy to hear that you had a positive experience with our team and company. Thank you for your kind words and for sharing your feedback with us.
Besvarelse fra National Windscreens - Swindon
We appreciate you sharing your experience with us, and we are so glad that our service was quick and great!
Quick screen replacement
Quick screen replacement. Staff were friendly, helpful and happy to explain everything.
3. juni 2025
Besvarelse fra National Windscreens - Swindon
We appreciate your positive feedback! We're delighted to hear that you experienced a quick screen replacement and that our staff were friendly and helpful in explaining everything.
Contact was good and kept up to date…
Contact was good and kept up to date with progress
The work was fast and efficient
There was Understanding when I had to rearrange an appointment and explanations when the company needed to change appointments
20. maj 2025
Besvarelse fra National Windscreens - Swindon
We're happy to hear that you were kept informed and that the work was completed quickly and efficiently. We appreciate your understanding when appointments needed to be changed. Thank you for your feedback.
Besvarelse fra National Windscreens - Swindon
We appreciate your kind review! We're glad our staff was friendly and the process was quick and easy for you.
Their response was so fast and did a great job
They responded so fast and they did a great job
14. maj 2025
Besvarelse fra National Windscreens - Swindon
We're so happy to hear that you were pleased with our quick response and the quality of our work. We strive to provide excellent service and appreciate your positive feedback.
Efficient
Technician communicated clearly about expected arrival time. Was clear about time it would take and the work was completed to an excellent standard. Very pleased.
3. maj 2025
Besvarelse fra National Windscreens - Swindon
We appreciate you taking the time to share your positive experience. We're thrilled to hear that the technician was communicative and provided excellent service. We strive to ensure our customers receive high-quality service, and we're glad you were pleased with the results.
Fast repair
Fast repair - next day appointment at home and job completed within 30 mins top. Friendly technician.
7. maj 2025
Besvarelse fra National Windscreens - Swindon
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our technician was able to provide you with a quick and efficient repair, and that you were happy with the level of service provided.
Communication terrible
Communication terrible. Accounts didn’t send invoice until after promising to do so.
Technical work on car very good. Workshop guys extremely helpful. Telephone and accounts staff terrible. If I ever need to have screen replacement another time I will pressure my insurance to use a different company. While the Swindon centre did the work and were very good it was the Bristol based office team that were awful.
7. maj 2025
Besvarelse fra National Windscreens - Swindon
We appreciate you taking the time to share your experience. We understand your frustration with the communication issues you encountered. We strive to provide excellent customer service and will use your feedback to improve our processes. We're glad the technical work on your car was satisfactory and that you found the workshop staff helpful.
Fast and accurate service
Fast and accurate service in Tetbury. A friendly communication and professional job! Thank you!
6. maj 2025
Besvarelse fra National Windscreens - Swindon
Thank you for your kind words and positive review! We're delighted to hear that you found our service fast, accurate, and professional. We appreciate your feedback and are glad that you were pleased with the friendly communication. We strive to provide excellent customer service and are happy that we were able to meet your needs.
Small repair,
Had my windscreen repaired while I was at work, only to come home to find the crack had been made significantly worse, and is now within 3cm of the edge of the glass so it's now a replacement job. I was not told this and as far as I was aware all was fine.
28. april 2025
Besvarelse fra National Windscreens - Swindon
We understand your frustration and apologize for the inconvenience caused. We strive to provide high-quality repairs and are disappointed to hear that the repair did not meet your expectations. We value your feedback and will use it to improve our services.
Excellent service
Appointment was promptly made, good communication via email.
Staff were pleasant and job completed to a good standard.
1. maj 2025
Besvarelse fra National Windscreens - Swindon
Thank you for your kind words and positive review. We are delighted to hear that you found the appointment process easy and appreciated the communication. We are also pleased that you were happy with the staff and the quality of work completed. Your feedback is valuable to us and helps us continue to provide excellent service.
Besvarelse fra National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen Repair
Customer Service were superb. Great telephone help and experience. Very prompt repair.
29. april 2025
Besvarelse fra National Windscreens - Swindon
We appreciate your kind words about our customer service team and the prompt repair. We're glad you had a positive experience.
Chip repair
The person was on time very polite and quick on repairing a chip in my windscreen, very happy
28. april 2025
Besvarelse fra National Windscreens - Swindon
We're so glad to hear you had a positive experience. We appreciate your kind words about our technician's professionalism and efficiency. We strive to provide prompt and courteous service to all our customers.
Friendly And Efficient Service.
The staff were friendly, helpful, and efficient. I was very pleased with the service
24. april 2025
Besvarelse fra National Windscreens - Swindon
Thank you for your kind words and positive review! We are delighted to hear that you found our staff friendly, helpful, and efficient. We strive to provide excellent customer service and are glad that we were able to meet your needs.
Repair carried out on large chip
My chip was quite a large one, and I was informed that there was a risk of cracking during the repair. I was very happy that the technician had shared his concerns with me. The repair was completed quite quickly and by polite staff. The waiting area was clean and tidy for a garage environment.
18. april 2025
Besvarelse fra National Windscreens - Swindon
Thank you for your feedback. We appreciate you taking the time to share your experience. We're glad to hear that the technician was upfront about the potential risks involved in the repair. We strive to provide our customers with clear and honest information, and we're pleased that you found the repair process to be efficient and completed by polite staff.
Besvarelse fra National Windscreens - Swindon
Thank you for your kind words! We are delighted to hear that you had a positive experience with our service and staff. We strive to provide excellent customer service and appreciate your feedback.
The repair took 2 hours understandably
The repair took 2 hours understandably. The technician carried out his work extremely well. However, the screen supplied had a scratch on it, so a replacement has been ordered
22. april 2025
Besvarelse fra National Windscreens - Swindon
We understand that having a scratch on your windscreen is frustrating, especially after a repair. We appreciate you bringing this to our attention and will ensure that our technicians are extra careful in the future.
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