Very easy to get the windscreen replaced, excellent service from the start to finish.Easy access to local location and , quick slot availability. No complaints from me !!
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Se, hvad kunderne siger
Very efficient and streamlined process, the fittings were done quickly and the office space was great to wait around while the work was being carried out.
Virksomheden har svaret
Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... Se mere
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The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Swindon
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, Storbritannien
- 01793-205-238
4,7
Fremragende
454 anmeldelser
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Really great service from a friendly…
Really great service from a friendly team. Super quick turnaround and really helpful.
Even took the time to explain a few things and answer my questions.
Would highly recommend! Thank you!
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Swindon
Thank you for your kind words and positive feedback. We appreciate you taking the time to share your experience. We are delighted to hear that you found our team friendly and helpful, and that you were impressed by the quick turnaround time. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Besvarelse fra National Windscreens - Swindon
We appreciate your kind words and are glad to hear that you were satisfied with the service.
Besvarelse fra National Windscreens - Swindon
We're glad to hear that you were happy with the repair. We appreciate your kind words and feedback.
Besvarelse fra National Windscreens - Swindon
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with our team.
Simple process and good job
3. februar 2025
Besvarelse fra National Windscreens - Swindon
We appreciate your kind words and are glad you found the process easy and the work satisfactory.
Besvarelse fra National Windscreens - Swindon
Thank you for your kind words! We're thrilled to hear you had a great experience and found our team friendly. We strive to provide excellent customer service and your feedback is very encouraging. We appreciate you taking the time to share your positive experience.
Besvarelse fra National Windscreens - Swindon
We appreciate your kind words and are glad to hear that you were satisfied with our communication and the work we provided.
Excellent service
Excellent service, windscreen replacement was completed on time with no issues.
16. januar 2025
Besvarelse fra National Windscreens - Swindon
Thank you for your kind words! We're thrilled to hear you were happy with the service and that the windscreen replacement was completed on time and without any issues. We strive to provide excellent service and are delighted that we met your expectations.
Very quick and friendly service
21. januar 2025
Besvarelse fra National Windscreens - Swindon
Thank you for your kind words. We appreciate your feedback and are glad you found our service quick and friendly.
Highly recommended
From start to finish the whole experience was well organised and easy
20. januar 2025
Besvarelse fra National Windscreens - Swindon
We're so glad to hear you had a positive experience. We strive to make things easy and convenient for our customers.
Besvarelse fra National Windscreens - Swindon
We're thrilled to hear you had a positive experience! We appreciate your kind words about our team. Their dedication to providing excellent service is something we strive for.
Besvarelse fra National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Swindon
We're thrilled you found our service fast, effective, and helpful! We truly appreciate you taking the time to share your positive experience. Your feedback means a great deal to us, and it motivates our team to continue providing excellent service. We're so glad we could assist you and look forward to helping you again in the future should the need arise. Thank you again for your kind words. We value your business.
Besvarelse fra National Windscreens - Swindon
Thank you for your kind words and positive review. We're delighted to hear that you found our staff friendly and helpful. We appreciate your feedback and are committed to providing excellent service to all our customers.
Efficient, helpful and professional service
Very easy to book a windscreen repair, had them come out and complete the repair within an hour. Had to contact them as the glass was distorted, they came straight back out and fitted a new one. Had the same problem with this windscreen, contacted them. They outsourced glass, got it ordered and delivered with a day. Came out the next working day and fitted it and the glass was perfect. They were so helpful, understanding and efficient. Double checked everything was okay and if there were any problems sorted them out swiftly. Really impressed with the company and people.
6. januar 2025
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Swindon
We're so glad to hear about your positive experience with our company. It's wonderful to know that you found our booking process easy and that our technicians were able to provide you with prompt and efficient service. We truly appreciate your kind words about our team's helpfulness, understanding, and efficiency. We strive to provide excellent customer service and are delighted that you were impressed with our commitment to resolving any issues quickly and effectively.
Great service
18. december 2024
Besvarelse fra National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Swindon
We appreciate you taking the time to leave a review. We're glad to hear that your appointment went smoothly.
Started work on my windscreen…
Started work on my windscreen replacement and completed this on time.
Technicians who replaced the screen were friendly and helpful
12. december 2024
Besvarelse fra National Windscreens - Swindon
Thank you for your feedback. We are glad to hear that you were happy with the service you received. We appreciate your kind words about the technicians' friendliness and helpfulness.
Super job by really friendly team
Super job by really friendly team, easy to book and very accommodating service.
12. december 2024
Besvarelse fra National Windscreens - Swindon
Thank you for your kind words! We are delighted to hear that you found our team friendly and accommodating. We strive to provide a positive experience for our customers, and your feedback is greatly appreciated.
Great job.Whilst I was working abroad I was a…
Whilst I was working abroad I was a bit unsure as to how to manage the repair.
Your technician called me for more precise information as to our exact location.
This gave time for my father in law to get there and hand over the key.
Unfortunately I don’t think he was offered a cuppa and a biscuit, apologies.
However it all worked out well and when it came to payment my wife had returned home. Great job and many thanks.
11. december 2024
Besvarelse fra National Windscreens - Swindon
We appreciate your feedback and are glad to hear that the repair was completed successfully. We understand that you were concerned about managing the repair while abroad, and we commend our technician for taking the initiative to contact you for more information. We strive to provide excellent customer service, and we will certainly share your feedback with our team.
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