All the staff were great, excellent installation, one minor criticism you need a better customer waiting area, as if you don't live locally you have no choice but to wait... One good thing about not... Se mere
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Se, hvad kunderne siger
My experience with National i have to say was great, I made the arrangement online hassle free, and dropped my car off. I received a call telling me that the screen was fitted & when I picked up my ca... Se mere
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Great service, booked online. Chose a date that works for us. Chap rang to say he was headed our way. Polite and friendly. Carried out the work, no issues to report. Replacement looks great. Advice... Se mere
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The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Scunthorpe
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, Storbritannien
- 01724-440-016
4,6
Fremragende
387 anmeldelser
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Quick efficient service
Quick efficient, clean service. Very happy with great communication.
16. juli 2025
Besvarelse fra National Windscreens - Scunthorpe
We appreciate you sharing your feedback! We're happy to hear you were pleased with our quick, efficient, and clean service, along with our great communication.
Besvarelse fra National Windscreens - Scunthorpe
We appreciate you sharing your experience with our great and quick service! Thank you for your positive feedback regarding our work.
When i arrived they were already…
When i arrived they were already waiting for me. Although they say it can take upto 4 hours to replace the windscreen it only took 1 man less than 2 hours. I can't fault it 1 bit.
4. juli 2025
Besvarelse fra National Windscreens - Scunthorpe
We're happy to hear that you were promptly attended to upon arrival and that the windscreen replacement was completed efficiently. We appreciate you taking the time to share your positive experience.
Very professional fitter who did a…
Very professional fitter who did a great job. Very efficient chap with a friendly manner. The only quibble was the lack of communication from the office regarding when the fitting could be done. Other than that very happy.
4. juli 2025
Besvarelse fra National Windscreens - Scunthorpe
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Fitting a new windscreen
Having a set appointment, being given the duration of the work by the technician
8. juli 2025
Besvarelse fra National Windscreens - Scunthorpe
We're happy to hear that you had a positive experience with the set appointment and the technician providing the duration of the work. Thank you for your feedback!
Started off well and ended not so well…
Feel bad giving a 3 star as the replacement has been done to a good standard and the service at initial point of contact was good, however this was let down by the service after this. When I made the claim to have the window replaced my wife was at work 30 miles away and her only means of getting home, was with the car that had a crack in the front window screen. The window screen was cracked in the centre of the drivers side and would have been an MOT failure so shouldn’t really have been driven.
We were advised because of this we would be contacted by a Depot with a view to hopefully somebody coming out the same day. However this didn’t happen and my wife had to make contact to see what was happening. Having made contact she was advised that it wasn’t a priority and that the car was legal to be driven with the damaged window. The person spoken to was described as being quite rude and my wife had to put the phone down on them.
As a result it gave her no choice other than to take the risk and drive home.
Luckily she made it home without any further issues and was also not stopped by the Police. The repair was done a couple of days later again after having to drive the car, this time to the Depot and since then there has been no issues.
4. juli 2025
Besvarelse fra National Windscreens - Scunthorpe
We appreciate you taking the time to share your experience. We regret to hear about the difficulties you faced regarding the delay and the manner in which the situation was handled. We'll review this internally to improve our service and communication. We are glad the replacement was completed to a good standard.
Person who fitted the windscreen was…
Person who fitted the windscreen was brilliant. Smooth and easy process. Highly recommended.
28. maj 2025
Besvarelse fra National Windscreens - Scunthorpe
We appreciate your kind words and are so glad the process was smooth. It's great to hear the service was brilliant, and we value your recommendation!
Besvarelse fra National Windscreens - Scunthorpe
We appreciate you taking the time to share your positive experience. We're happy to hear that the replacement was handled quickly for you.
Besvarelse fra National Windscreens - Scunthorpe
We appreciate your positive feedback and are so happy to hear that you received very good service and an excellent job well done from our team!
Fantastic quick service
Fantastic quick service by the Scunthorpe garage. Very friendly and can't fault them.
Pity the central communications team weren't as friendly and helpful.
11. juni 2025
Besvarelse fra National Windscreens - Scunthorpe
We appreciate your feedback. We're happy to hear that the Scunthorpe garage provided fantastic and friendly service. We'll address your concerns about the central communications team.
Great job
Great job. Particularly pleased my dashcam was re-attached to new windscreen for me even though initial texts from you said it wouldnt. Very much appreciated , many thanks
13. juni 2025
Besvarelse fra National Windscreens - Scunthorpe
We're happy to hear that you were pleased with our service! We appreciate your positive feedback and are so glad we could re-attach your dashcam, despite the initial communication. Thank you!
very polite and friendly staff…
very polite and friendly staff ,explained everything they was doing kept me well informed ,very pleased with the service off care i received
12. juni 2025
Besvarelse fra National Windscreens - Scunthorpe
We appreciate your kind words about our staff's politeness and friendliness. We're happy to hear that they kept you well informed and that you were pleased with the care you received.
Besvarelse fra National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very pleased with the service
Very pleased with the service and the new windowscreen after a recent chip which led to a large crack.
28. maj 2025
Besvarelse fra National Windscreens - Scunthorpe
We're delighted you're pleased with the service and new windscreen after the chip resulted in a large crack. Thank you for your positive feedback.
Besvarelse fra National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Efficient & Professional
Very quick and efficient. I called late afternoon to report a windscreen chip. I was offered an appointment at my home the following day. On the morning of the appointment, I received an email link to track the windscreen fitter and giving an approximate timeframe. The fitters arrived at the earlier end of the timeframe window. They were professional and completed the repair quickly. The repair is neat and can hardly be seen. Overall, efficient and professional service.
29. maj 2025
Besvarelse fra National Windscreens - Scunthorpe
We appreciate you taking the time to share your experience. We're happy to hear that you found our service quick and efficient, from scheduling your appointment to the completion of the repair at your home. We're glad the repair was completed to a high standard.
Great fast efficient service
Great fast efficient service. Quick time from damage to repair unlike a competitor and more local
21. maj 2025
Besvarelse fra National Windscreens - Scunthorpe
We appreciate your positive feedback! We're delighted to hear our service was fast and efficient, especially compared to other options. We're glad our local service met your needs.
Besvarelse fra National Windscreens - Scunthorpe
Thank you for your feedback.
Smooth and efficient service
13. maj 2025
Besvarelse fra National Windscreens - Scunthorpe
We appreciate you sharing your positive experience!
Besvarelse fra National Windscreens - Scunthorpe
Thank you for your kind words. We appreciate your feedback and are glad you found our service quick, efficient, and informative.
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